Change Management Implementation Analysis

This assignment analyzes a company's implementation of a change management plan focusing on technological upgrades. It examines the effectiveness of training programs for both truck drivers and office staff, addresses employee resistance to change, and evaluates the revised plan based on improvements in organizational performance, profitability, and market retention. The analysis also considers feedback from employees and managers regarding the changes implemented.

Running head: CHANGE MANAGEMENT
CHANGE MANAGEMENT
Name of the student
Name of the university
Author note

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Executive summary
The report aims at undertaking steps in order to bring in changes in the management of the
concerned company for making the improvements in the situation of the business in the market.
The strategic goals of the company and the objectives of the company goals is supported by the
proper employee empowerment strategies and the training that is being delivered to the
employees for their better functioning. It will be helping the company to undertake the smooth
functioning of the business enterprise. The report enumerates the assorted benefits and the risks
that are involved while implementing the change in the structure of the organization. Therefore,
the purpose of the report is to understand the importance of the change that is being planned by
the organization and the benefits that the company will be deriving through the changes.

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Table of Contents
Task 1...............................................................................................................................................4
Change and its requirements........................................................................................................4
Steps and actions taken by the company for the realization of the goal......................................4
Organizational performance........................................................................................................4
External trends and their impacts on the organization.................................................................5
Major operational change requirements......................................................................................6
Consulting model and its application in the organizational change............................................6
Review of the changes.................................................................................................................7
Task 2...............................................................................................................................................7
Change management project plan................................................................................................7
Identification of the changes and their impact.............................................................................8
Cost benefit analysis....................................................................................................................9
Associated risks.........................................................................................................................13
Assessment of benefits over the risks........................................................................................14
Barriers......................................................................................................................................14
Training plan..............................................................................................................................14
Required resources.....................................................................................................................15
Task 3.............................................................................................................................................16
Training plan for the employees................................................................................................16

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Benefits of the plan....................................................................................................................16
Feedbacks on the change management......................................................................................16
Response to the resistances by the employees...........................................................................17
Implementation of the revised change management plan..........................................................17
Evaluation and modification of the change management plan..................................................17
References......................................................................................................................................19
Appendix........................................................................................................................................20

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Task 1
Identified requirements for change which are linked to the organization’s strategic plan
goals
The concerned company for this report aims at undertaking the change, which is based on
the objectives of the company to bring in improvements in the market situation. The changes are
aimed at bringing in improvements in the market share of the organization to 7.5%.
Review the organization’s current policies, practices and operations delivered against the
organization’s strategic goals
The steps that are being undertaken by the company are based on the improvements that
are required. It helps in bringing in improvements in the market situation of the organization.
The operations that are being undertaken by the organization are based on the courier services.
The scale of the services are based on the requirements of the clients. The concerned company
undertakes steps in order to ensure a well-motivated workforce and therefore enhance the
activities through the implementation of technology such as the GPS and the PDA’s. It helps the
organization in keeping a track of the improvements that are being aimed by the company. the
goals of the company based on the empowerment of the employees helps in enhancing the
functions undertaken by the organization. On the other hand, the technologies that are being
adopted by the company help in monitoring over the services that are being delivered. In order to
shorten the delivery timings and thereby undertake proper delivery timings, technologies like the
inclusion of the PDA’s and the GPS systems helps in enhancing the functioning of the
employees.

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Identify organization’s performances with regards to its people, processes, technology and
structure
The performance of the organization is based on the factors of the change, which helps in
bringing in improvements in the structure and the functioning. The major functions and the
change that is being undertaken by the organization is based on the inclusion of the much
required technology of the GPS and the PDA’s which is aimed at assisting the truck drivers with
the information of the location of the clients. It will also help them in cutting off the time that is
required for searching the location of the clients. On the other hand, the company has taken steps
to train the employees for the efficient functioning. The market share of the company can be
enhanced through the smooth functioning of the business, which is facilitated by the integrated
activities undertaken by the employees. Therefore, the company is taking steps in order to
empower the employees in a healthy manner. The company is also looking forward to include
more 16 trucks for the expansion of the business. It will be helping the company in undertaking
new intakes of the human resource that might be resourceful for the growth of the company in
the market.
Identify two external trends and develop an explanation of how these trends impact the
organization
The external trends that are affecting the company’s growth are based on the
undertakings of the company. The trends that are being faced by the company are the
technological advancements that are being undertaken by the other companies and the political
factors that the company might face due to their aim of expanding their business in the Asian
countries. The most important factor that is being faced by the organization while undertaking
their improvements is influenced by the technological advancements that are undertaken by the

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competitors in the market. The technological advancements have helped in the undertaking of the
smooth functioning of the organizations in the market. On the other hand, the political factors
that are being faced by the company are based on the different regulations and rules framed by
the nations. Therefore, the company is required to revise and modify its policies for their
expansion in the Asian markets for coping up with the market competition adhering to the
prescribed laws and legislations.
Identify major operational change requirements
The change that is being planned by the organization helps in the sustenance and the
expansion of the business. The firm requires to minimize the time that is required for undertaking
each delivery which is being facilitated by the installation of the GPS and the PDA’s. On the
other hand, the company is also taking steps in order to install the hydraulic lifters, which will
help in minimizing the need of the assistants to the truck drivers. It will also help in undertaking
injury free loading and unloading activities. Alternatively, the decisions that are being taken by
the organization help in bringing forth the improvements in the situation of the company in the
market. The operational changes like the inclusion of 16 trucks will help the organization in
undertaking the expansion resulting to the profitability of the organization. The decisions that are
being taken by the management of the organization is resisted by the employees on several
grounds. However, the company assured that the implementation of the new technologies will
not cost the workforce their jobs controlled the situation of the outbreak.

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Identify any one consulting model you would like to implement in your organization and
use this consulting model, consult stakeholders, specialists and experts to identify major
change requirements and opportunities
The consulting model helps in undertaking the change in a systematic manner. It helps
the organization in going through the steps that are required for bringing in the changes in the
structure of the organization. The stimulus for the change phase helps the organization in
understanding the organizational requirement for undertaking the change for the improvements
in the situation in the market. In this stage, the concerned company has taken steps to realize the
needs of the organization to bring in the change for making the improvements. On the other
hand, the company also undertakes a diagnosis of the market situation for understanding the
applicability of the change in the market. Establishing the change and acting on the change helps
the organization in implementing the change in the structure of the organization. The
incorporation of the change will be helping the organization in making use of the elements for
bringing in the improvements in the culture and the undertakings of the organization. Therefore,
the change management of the organization helps in the proper enumeration of the steps that the
company must take in order to bring in improvements.
Review and prioritize these change requirements and opportunities
The changes that are being planned by the organization are based on the requirements of
the company to expand its enterprise. The changes that are being planned by the management of
the organization is based on the installation of the GPS and the PDA’s which is aimed at
enhancing the functioning of the workforce (Kuipers et al. 2014). On the other hand, the
installation of the hydraulic lifters has helped in reducing the concentration of the workforce in

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singular aspects. The introduction of 16 more trucks will be helping the organization in making
its expansion in the market.
Task 2
Develop a change management project plan
Changes Procedure Rationale Time required for
implementation
GPS and PDA The installation of the GPS in the
trucks and the distribution of the
palmtops among the truck drivers will
help in the proper functioning of the
job roles.
Improves and enhances
the productivity
through the smooth
functioning
5-7 weeks
Hydraulic
lifters
The installation of the hydraulic lifters
is based on the appointment of the
technicians.
Helps in reducing the
assistants to the truck
drivers and thereby
promote an injury free
loading and unloading
functions
3-6 months

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Introduction of
16 more trucks
The introduction of more trucks in the
business is being facilitated by the
probable route that is being
undertaken by the organization for its
expansion. Meager buying of the
trucks does not help the organization to
expand. The appointment of the human
resource is again an important factor
that supports the growth of the
organization in market.
It will be helping the
organization to improve
their productivity in the
organization
In a year’s time
Negotiation
with the
workforce
The negotiations that are being
undertaken by the organization are
based on the proper meeting and the
sessions with the representatives of the
unions helps in settling matters relating
to remuneration and payoffs.
It helps in retaining the
confidence of the
workforce through the
elimination of the
discrepancies that
might occur between
the management and
the workforce
Through
continuous
sessions with the
union
representatives
Employee
empowerment
and training
Proper training sessions being
delivered to the employees by
experienced trainer and the proper
equipments helps in the undertaking of
the steps for the proper functioning of
the organization in the market.
Motivation of the
employees and the
training that is being
provided to the
employees helps in
enhancing the
efficiency of the work
Quick sessions in a
month’s time

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done by them.
Identify changes and note that who is impacted and how they are impacted
Changes undertaken People Impacted How they are impacted?
Introduction of the GPS The truck drivers The morale of the truck drivers
are affected by the introduction
of the GPS. They felt that the
company was tracking their
activities due to mistrust.
Introduction of PDA The truck drivers The truck drivers are affected, as
they believed that the company
was tracking their records.
However, later they are
convinced of the utility the
palmtops.
Installation of Hydraulic lifters The truck drivers The truck drivers feared that they
might be excluded through the
introduction of the lifters.
However, the lifters helped them
in smooth functioning of their
job roles and without injuries.
Introduction of 16 more trucks The suppliers and the truck
drivers
The introduction of the trucks has
helped in maximizing the outputs

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of the organization.
Cost benefit analysis of change requirements and opportunities
Task Name Duration Start Finish Predecessors Resource Names Cost
Change
management
implementation
173 days
Thu
1/11/18
Mon
9/10/18
$359,000.00
Stage 1 10 days
Thu
1/11/18
Wed
1/24/18
$15,760.00
Identifying the
specification of
pamtop
3 days
Thu
1/11/18
Mon
1/15/18
PDA/GPS
trainer,project
manager,sales team
$3,600.00
distributing
the PDA
2 days
Tue
1/16/18
Wed
1/17/18
2
human resource
manager,project
manager
$2,560.00
Performance
measurement
5 days
Thu
1/18/18
Wed
1/24/18
3
human resource
manager,PDA/GPS
trainer,project
manager,trucking
manager
$9,600.00

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Milestone M1:
PDA
implemented
0 days
Wed
1/24/18
Wed
1/24/18
4 $0.00
Stage 2 25 days
Thu
1/25/18
Wed
2/28/18
$64,800.00
Identifying
GPS Software
requirements
10 days
Thu
1/25/18
Wed
2/7/18
5
human resource
manager,PDA/GPS
device in
office[1],PDA/GPS
trainer,project
manager,trucking
manager
$44,200.00
Distributing
the GPS system
10 days
Thu
2/8/18
Wed
2/21/18
7
human resource
manager,project
manager
$12,800.00
performance
measurement
5 days
Thu
2/22/18
Wed
2/28/18
8
human resource
manager,project
manager,sales team
$7,800.00
milestone M2:
GPS implemented
0 days
Wed
2/28/18
Wed
2/28/18
9 $0.00

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Stage 3 80 days
Thu
3/1/18
Wed
6/20/18
$181,200.00
identifying
specifications
20 days
Thu
3/1/18
Wed
3/28/18
10
human resource
manager,Lift Gates
trainer,project
manager,trucking
manager
$60,000.00
implementing
the system
30 days
Thu
3/29/18
Wed
5/9/18
12
human resource
manager,Lift Gates
trainer,project
manager
$74,400.00
measuring the
performance
30 days
Thu
5/10/18
Wed
6/20/18
13
human resource
manager,project
manager,sales team
$46,800.00
milestone 3:
Hydraulic lifters
implemented
0 days
Wed
6/20/18
Wed
6/20/18
14 $0.00
Stage 4 28 days
Thu
6/21/18
Mon
7/30/18
$34,840.00
identifying
specifications
3 days Thu
6/21/18
Mon
6/25/18
15 human resource
manager,PDA/GPS
$5,040.00

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trainer,project
manager,sales team
implementing
the system
15 days
Tue
6/26/18
Mon
7/16/18
17
human resource
manager,PDA/GPS
trainer
$9,000.00
measuring the
performance
10 days
Tue
7/17/18
Mon
7/30/18
18
human resource
manager,project
manager,sales
team,trucking
manager
$20,800.00
milestone 4:
training and
development
program
implemented
0 days
Mon
7/30/18
Mon
7/30/18
19 $0.00
Stage 5 30 days
Tue
7/31/18
Mon
9/10/18
$62,400.00
identifyig
specifications
5 days Tue
7/31/18
Mon
8/6/18
20 human resource
manager,project
manager,sales
team,trucking
$10,400.00

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manager
implementing
the specifications
10 days
Tue
8/7/18
Mon
8/20/18
22
human resource
manager,project
manager,sales
team,trucking
manager
$20,800.00
measuring the
performance
15 days
Tue
8/21/18
Mon
9/10/18
23
human resource
manager,project
manager,sales
team,trucking
manager
$31,200.00
milestone 5:
trucks introduced
0 days
Mon
9/10/18
Mon
9/10/18
24 $0.00
The analysis of the costs incurred by the organization helps in determining the benefits
and the risks that the company might face with the implementation of the strategies. The
estimated returns on the investments that are undertaken by the organization help in determining
the different aspects of the effectiveness of the changes that are being implemented. The
implementation of the changes will help the company in making a profit of $200,000, which will
help the organization to bring in sustenance in the markets. The costs that are being incurred by
the organization for bringing in the desired changes will be helping the organization to perform

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systematic functioning of the available resources. On the other hand, the revenue that is created
through the costs is being implemented in the smooth functioning of the business in the market.
Associated risks
The risks that are being involved with the changes that are being implemented by the
organization are based on the applicability of the change and the resistance from the employees
that the organization might face while implementing the strategies.
 There are risks that can be identified with the implementation of the new technologies
and the costs that are incurred by the organization in the market.
 On the other hand, the expansion to the Asian markets poses a serious threat to the
organization, which is based on the varied policies and legislations of the innate nations
of Asia.
 The costs that are being incurred by the company might not fetch the desired results.
 The introduction of a representative from the workforce in the management board of the
organization might again compromise the confidential matters to the employees and the
public at large.
Assessment of benefits against the costs and the risks
The benefits that are acquired by the company through the implementation of the changes
is huge compared to the risks and the uncertainties. Cost reduction and the smooth functioning of
the enterprise are two major factors that facilitate the expansion of the company (Vora 2013). On
the other hand, the smooth functioning of the workforce through the implementation of the
technology has helped in the effective functioning of the organization.

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Identify the barriers and related mitigation strategy
The barriers that are being faced by the organization while implementing the change is
based on the resistances from the employees. The employees feel that they are not trusted and
therefore the company was focusing on the utilization of the measures for the GPS and the PDA.
On the other hand, the installation of the hydraulic lifters has filled the workforce with an
insecurity of losing their jobs to the machines. The company is also aiming at entering the Asian
markets where the company must make their strategies flexible in order to cope up with the shifts
in the regulations and the legislation. It affects the expansion that the company is looking
forward to undertake in its business.
Training plan
The training of the employees is based on the company’s requirements of enhancing the
functions of the organization. According to Hayes (2014), the management of the organizational
change is based on the requirements of the organization to improve the situation in the market.
The training that is being delivered to the drivers is based on the usage of the portal and the
interface. It will be helping them in minimizing the time that is required for locating the clients
of the organization. On the other hand, training is required for the functioning of the hydraulic
lifters. It is aimed at undertaking steps in order to enhance the productivity of the organization in
the market. The plan that is discussed earlier in this report also enumerates the effectiveness of
the sessions that the company is planning to take in order to enhance the productivity of the
organization in the market.
Meeting minutes
Rationale Meeting minutes
Truck To promote the changes in the trucks undertaken by Session of 10 minutes before

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drivers the company and the treatments commencement of work
Office
workers
The functioning of the office staff members are
enhanced with the sessions
Session of 25 minutes before
interval
Template for a letter
Dear employees,
It is to bring to your notice that there are certain changes that the management of our
organization is implementing, which is aimed at easing our functionality and thereby enhance the
efficiency at work. There are palmtops that will be distributed uniformly for the better
functioning and tracking of the orders. On the other hand, there are lifters that are being installed
in the trucks for the enhancement of the functions.
We hope to provide you with the best job experience for enhancing the performance and
thereby ensure the mutual growth. We hope to receive your active participation in the changes
that the management has decided to undertake.
Regards,
XXXXXXX XXXXXXXX
Assign required resources to the project in conjunction with the relevant managers
The resources that is required for the implementation of the change is the PDA and the
GPS. On the other hand, the installation of the hydraulic lifters is again an important resource

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that is required by the organization to bring about the change. The training sessions would
require a setting more like an auditorium with audio and visual displays, which will help in
making the concepts of the change more lucid to the employees.
Task 3
Develop a training plan for the employees
Training needs Training methods Duration
Truck
drivers
The truck drivers are required to be
trained in order to undertake the
smooth and efficient functioning of
their job role and operating of the
interface that is being included n
their PDA’s, which will help them in
receiving the information about their
clients.
 Introducing the change to
the drivers
 Encouraging them to use
the system
 Making them aware of the
technical aspects of the
interface
 Helping them with the
proper utilization of the
interface
 Assessing the
improvements made by
them
1 week
Office The training is required for the office  Sessions on integration and 1 week

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workers workers in order to help them with
the utilization of the profile interface
through which they gather the
information about the clients and
thereby transfers the information to
the truck drivers
collaboration between the
employees
 Making the employees
aware of the usage of the
interface
 Assessment of the training
which helps in the
understanding of the
effectiveness of the
training that is being
delivered
Make suitable arrangements for a session on how the activities defined in the training plan
will benefit
The benefits of the plan is based on the effectiveness of the functions undertaken by the
truck drivers and the office staffs. The company’s progresses are based on the improvements of
the functions of the workforce (Hornstein 2015). Therefore, empowering the workforce through
the training sessions will help the organization in making improvements in the situation.

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Seek feedbacks for the change management plan and process
According to the managers, the company has made its progress with the implementation
of the change. The changes has helped the company in retaining the market and diminish the
distribution time, which was required former to the installation of the new technologies. The
installation of the hydraulic lifters has helped in avoiding the injuries that were experienced by
the drivers while loading and unloading the trucks. It has helped in enhancing the work that is
being performed by the organization through its integrated workforce.
Respond to all resistances raised by the employees
The resistance that was forwarded by the employees was responded by the management
through convincing them of the effectiveness of the change management steps for the mutual
benefits of the management and the employees. The steps have helped in ensuring the
improvements of the organization and through the improvements of the organization the
employees are benefitted. According to a truck driver, the changes have helped them, in loading
and unloading the trucks more efficiently, without spilling the contents and without any injuries,
which they had to encounter earlier.
Implement the revised change management plan
The implementation of the change management has helped in making the modifications
in the structure and the undertakings of the organization. Previously, the organization decided to
keep an associate with the truck drivers. However, with the implementation of the hydraulic
lifters, the company decided to equally distribute the associates as truck drivers to the new
arrivals. It has helped the company in expanding their business.

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Conduct the evaluation and modify the change management plan accordingly wherever
appropriate
The evaluation of the change management is based on the improvements that are being
made by the organization. The modifications in the change management process help the
organization with its profitability and sustenance in the market. Goetsch and Davis (2014)
stated that the implementation of the change management has helped the organizations to bring
in sustenance in their systems.

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References
Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Hayes, J., 2014. The theory and practice of change management. Palgrave Macmillan.
Hechanova, R.M. and Cementina-Olpoc, R., 2013. Transformational leadership, change
management, and commitment to change: A comparison of academic and business
organizations. The Asia-Pacific Education Researcher, 22(1), pp.11-19.
Hornstein, H.A., 2015. The integration of project management and organizational change
management is now a necessity. International Journal of Project Management, 33(2), pp.291-
298.
K. Vora, M., 2013. Business excellence through sustainable change management. The TQM
Journal, 25(6), pp.625-640.
Kuipers, B.S., Higgs, M., Kickert, W., Tummers, L., Grandia, J. and Van der Voet, J., 2014. The
management of change in public organizations: A literature review. Public
Administration, 92(1), pp.1-20.