Change Management in Hospitality: A Case Study

Hospitality Case Study

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Kotters change management model:............................................................................................3
Study major resistance from employees and intervention of change model...............................6
RECOMMENDATION...................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Change Management is said to be one of the finest criteria that is brought about by various
challenges. Every sector that is composed of difficulties and the maintenance is said to be a
prominent criteria that will bring him set of speculation as well as atrocities in a particular
management. In this regard Hospitality Management is said to be one of the finest and the most
was criteria that is a brought about by different components and the maintenance is said to be a
biggest approach that includes various resources and set of ideologies (Chen, Y. and et.al, 2021).
There are several factors that will constituted the model of the organisational operation as well as
the kind of changes that will have to be made. Change management is also one of the important
factor that will have to be fostered in the organisation and it is not until when the change is being
implemented as the prominent criteria that the organisation can move ahead with pace of
development. The entire report will deal with the essence of Hospitality Management along with
the ideologies of Change management and how far the implementations are made possible in the
organisation. These regulations are being derived in a spectacular entity that has evolved as a
dynamic approach towards its maintenance.
MAIN BODY
Kotters change management model:
Creating a sense of urgency: this is one of the first and foremost step in the Kotter’s change
model. Urgent will have to be created upon initiating a process and in this regard change
management is set to be one of the biggest functionality that will have to be expressed upon
variations as well as these variable will determine the place with which the organisation will
have to move ahead. This particular stage will bring in the ideologies as well as the speculation
that are in charge of dealing with the requirement of the organisation. It is necessary to identify
the practices that are to be implemented in the organisation because these are the essential factors
that will have to be stressed upon (Chen, Y. and et.al, 2021). Creating a sense of urgency will
bring in a mechanism as well as the movement can be speed up with respect to the action from
the authorities such that the organisation can be implementing its policies of change within a
particular time period that is being framed. The part of creating the sense of urgency the

organisation will have to stipulate its resources such that the process of change management can
be fostered with than the required resources.
Guiding coalition: the new manager of the Inn's restaurant have to implement these changes in
the organization in the betterment of its structure. These changes are very essential for restaurant
to grab the public holiday opportunity (Cameron and Green, 2019). For implementing such
changes, they need to create better coalition with the team, the new manager notice that many
employees are not happy or satisfied to work on public holiday, many wants some change in the
strategies of the new manager. The new manager need to have strong team to win the
opportunities, that is why they called a meeting which included every member of the restaurant
and shown the strategies developed by the manager. The strategies included benefits such as
extra leave as a compensatory or extra money for working on such public holiday. Almost every
employee was satisfied with the decision of the new manager, now they have the strong team to
grab the up coming opportunities. It is observed that, there was better communication between
employees after the management of new manager. Employee tend to be more happy than with
previous general manager (Tattersall, 2020). New general manager successfully created the
coalition team that will provide their 100% in the betterment of the restaurant and organization.
Hard working team will going to achieve all the success stages and without any conflict between
themselves, team and staff behaviour plays an important role in bring change in the organisation.
Developing vision: developing vision is one of the most important part to bring change in the
organization, without the vision an organization cannot implement change (Adnan and
Valliappan, 2019). For Inn's restaurant, they need to have better vision to win the up coming
public holiday opportunity. The new manager have identified the opportunity and started to work
on vision. The new manager know that coalition only work when they have a valid and effective
vision, the manager have only one big vision and that is to bring Inn's restaurant back on track.
To complete this particular vision, the manager have to create various other vision which help
employee to stay on the track and guide them about the change. The new manager develop the
vision which is targeting the next upcoming public holiday and asked their team to be ready as
per the vision (Venus, and Van Knippenberg, 2019). The new manager hold the vision to get
effective result of the sales of the Inn's restaurant. Vision include strategies and new manager's
strategies was to open the restaurant even on the public holiday. This was very successful in