Qualities and Skills of Change Management Leader for Organizational Problem Solving

This reflective report evaluates the qualities and skills of a change management leader required to solve organizational problems. It also discusses the consultancy process and the necessary skills and qualities for a consultant. The report concludes that effective leadership is crucial for successful change in an organization.

Reflective report

Contents
Introduction.........................................................................................................................................3
MAIN BODY.......................................................................................................................................3
Critically evaluating qualities and skills of change management leader to solve problem of
organisation......................................................................................................................................3
Evaluation of qualities and skills on consultancy process.............................................................5
Reflection..........................................................................................................................................5
Conclusion............................................................................................................................................6
References............................................................................................................................................6

Introduction
In the organisation leadership is very important as this help in making effective
improvements in business and strong relationship is develop with co-workers. The leadership
role in the change management requires help from others into vision for the organisation. The
change leaders are responsible in organisation for guiding the entire group of people by
having planning & implementation of changes. This helps change leader in knowing together
working with others and build teams. The change leader leads a group of people through a
productive change process, ensuring that a company can make strategic, and successful
changes to its operations (Bailey, and Mainland, 2021). The change leader helps in solving
the problems of organisation by revising the strategies that can be adapt to changes in
business environment. The report will cover evaluation of change management leader
qualities and skills need to solve problem. Further, consulting process is mention with
qualities & skills along with this reflection is provided on experience as member of
consultancy project group.
MAIN BODY
Critically evaluating qualities and skills of change management leader to solve problem
of organisation.
The effective leadership is crucial to successful change in the organisation. the change
leader creates or promotes the changing vision, developing plan for the change, managing
resistance. In the decision-making process change leaders engage employees and they are
encouraged to help each other. The change leadership is style of management which
emphasises on the importance of improving and adaptability in organisation. The change
leader can have several things to become successful leader long within easy way company
issues can be resolve and adapted in business environment (Bush, and et.al., 2019). The
change leader is required to evaluate the business situation in order to thing for change that
can help in attaining business large goal. For the improvement leader trigger change by
developing effective vision opportunities which excites to employees and stakeholders. The
change leaders are stick to their plans by taking use of calendars, metrics for tracking
progress. The task is delegated to the skilled employees to implement change in business
organisation. The change management leader must have following qualities and skills in
order to solve the organisation problem which are as follows.

Qualities
 Ability to inspire others- The role of leader is inspired other which can be
accomplished through proactive communication, offering support and encouragement,
enthusiastically embracing change etc. The successfully inspiring others is quality to
become success leader.
 Enthusiasm- It is also considered as trait which leads to positivity. The enthusiasm in
change leader makes other to be around and others are inspired to follow lead.
 Emotional intelligence and empathy- It is great leadership quality which must be
possess by leader which helps in improving the ability in understanding people
feelings and thinking (Free, and et.al., 2020).
 Strategic thinking- This quality in leaders helps be impartial, logical and objective.
This will help in designing effective strategies by executing changes, dealing with
daily change management activities.
Skills
 Communication skill- This is most important management skill which is needed
every are of business. this helps in determining the outcome of project in change
management. The effective communication helps in inspiring leaders build trust, and
growth for the potential change program is increased. They have to communicate with
their teams to provide understanding of purpose and impact of work.
 Collaboration skill- This skill will help leaders in working successfully towards the
common goal with others. As the change leader is responsible for guiding the group
of people by planning and implementing changes. This skill will help in developing
teams along with engage employees in decision making process by encouraging they
help each other members (Lemken, and Rowe, 2020).
 Motivation skill- This skill in the change leader helps in motivating the employees by
continuous reminding them the initial vision and encouraging towards their work. It
shoes commitment towards the work. The leader can set targets throughout process in
order to motivate employees at different stage of change.
 Positivity skill- This is an important skill for change leader to stimulate employees,
work in team and desired results can be attain. The productivity and quality of
products and services increase with positive and confident attitude is increased

(Pitelis, and Wagner, 2019). If leaders believe that intended outcome will occur,
employees will be motivated to give it best their all.
Evaluation of qualities and skills on consultancy process
In all over the business world consultancy process is increasing. In context to
management, it is defined in such manner that helps the other spheres of human activities
such as education, engineering etc. It is considered as one of the core areas of management
studies. This is basically all about of assisting another organisation, team or individual in
order to transform business from one state to another. In to the six phases, it is being divided.
 Initial entering- This is first phase in which there is interface between the client and
consultant which involves discussion to start any work of consultancy. Through face-
to-face meeting client & consultant are known to each other. To solve problem
consultant decides preliminary. The leader need communication skill in this phase to
have communicate effectively (Reynders, and et.al., 2022).
 Preliminary diagnosis- It is secant stage where client will have focus on analysing
the problem & purpose which leads to cooperation. The performance patters of
organisation are found out by consultant and resources & requirements to
transformation is assess. This brings the skill of positivity.
 Contracting- In this third phase contract is designed in articulate language which
states the objectives, milestones, problem statement, declaration of re-negotiation
terms etc. which are essential part of contract. With effective collaboration skill it
makes contract easy.
 Diagnosis phase- In such phase problem is examined deeply and addressing points of
consensus & contracts. The client mentality is assessed and data is collected through
interview sessions. The consultant can take use several diagnostic techniques once
client is fully involved in process.
 Reporting phase- At this phase the cline provides response regarding the
presentation of problem along with recommendation & data are reported. The
consultant scrutinised the recommendation and subsequent course of cation is
determined (Vasilenko, and et.al., 2019).
 Implementation phase- It is final stage during implementation, the customer and the
consultant will assess the practicality of the consultant's ideas. If necessary, these
suggestions can be modified. Furthermore, flaws in the planning can be identified and
corrected. It is possible to assess possible resistance to the change process.

Reflection
From the above, reflection is provided on the experience being a member of
consultancy project. While working on this I got to know about the role of consultant what is
required to perform so that in organisation change can be bring and implemented
successfully. For this I got to know that there are several skill and qualities needed by
consultant as ability of inspiring others, strategic-thinking, confidence, decisiveness, integrity
etc. are some qualities that a change leader should have. The skills which are required by
leader are communication as it has to communicate with every one in effective way to have
understanding of the problem and solutions can be implemented. I experience that
consultancy process involves several steps in order to solve the problem in organisation by
bring innovative solutions that can be adopt in business environment. In this process the
discission start regarding problem which is analysed in depth afterwards and performance
patterns are identified to solve the issue so that change can be bring by having contract. I also
analysed that reporting is there where recommendations are to be given. To work upon all
this, I analysed that collaboration skill is must which leads to increase of cooperation and
enhance team working. the decision making is important for me as this skill will help me in
making the important decisions on the problem so that right strategy can be adopt. The
problem-solving skill also important which helps in analysing the problem by having its
understanding why it occurred and in what ways it can be solved.
Conclusion
From the above it is being concluded that in the organisation change leader is very
important as this helps in building brand image, there is increase of sales. The change leader
foster positive work environment where care is shown to employees. Leaders do not merely
command change; they lead because others follow them. Leaders can earn trust instead of
providing commands if they have the correct emotional attributes.

References
Bailey, and Mainland, 2021. 10 min with Mr Jeff Mainland, Executive Vice-President of the
Hospital for Sick Children, Toronto, Ontario, Canada. Bmj Leader, pp.leader-2021.
Bush, and et.al., 2019. Principles of educational leadership & management. Sage.
Free, and et.al., 2020. 15 BEING AN INTERNATIONAL SCHOOL LEADER. Being 10%
Braver, p.9.
Lemken, and Rowe, 2020. Confronting the customer-engagement paradox in sales leader
succession. Journal of Marketing Theory and Practice, 28(3), pp.286-300.
Pitelis, and Wagner, 2019. Strategic shared leadership and organizational dynamic
capabilities. The Leadership Quarterly, 30(2), pp.233-242.
Reynders, and et.al., 2022. ‘Lean on me’: an integrative literature review on the Middle
management role in lean. Total Quality Management & Business Excellence, 33(3-4),
pp.318-354.
Vasilenko, and et.al., 2019. THE ROLE OF A LEADER AND ORGANIZER IN THE
MODERN SOCIETY. Science and Society, (4), pp.60-68.