Change Management and Organisational Development in Hospitality Industry

Change Management and
Organisational Development

Executive Summary
Change management is the process of effectively planning, directing, coordinating and
controlling the changes within and outside the organisation. In hospitality industry change is
constant and so is there management for better customer service. The report aims to highlight the
some unplanned and emergent change in the hotel and the planned approach to implement the
change for organisational development. It is find out from the report that Brexit and Covid-19 are
the changes that has impacted the business of hotel. Kotter's change management model is
effective theory for planning the change effectively.

Table of Contents
Executive Summary ........................................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
What impact has unplanned and emergent changes had on the Hotel? .....................................1
What guidance would you give Rita for undertaking a planned approach to change, with
consideration to organisational development approaches?.........................................................2
What conflict might Rita face from implementing any changes?...............................................4