Change Management Process

Running head: CHANGE MANAGEMENT PROCESS
Change management process
Name of the student
Name of the university
Author note

1CHANGE MANAGEMENT PROCESS
Executive summary
The aim of this report is to discuss about the change management process being implemented by
PUBLIC TRANSPORT VICTORIA in terms of introducing the night services. Different models
and frameworks are being used in the determination of the change process in the organization.
The need for the intervention is identified and it is concluded that prior to the change, PUBLIC
TRANSPORT VICTORIA was not having any night plying transport services and thus the night
services were introduced. Furthermore, ADKAR model is used in identifying the needs for the
change for PUBLIC TRANSPORT VICTORIA. Kotter 8 steps models are used to review the
effectiveness of the change process implemented. This report concludes that except a few minor
limitations, the change process of PUBLIC TRANSPORT VICTORIA is implemented
effectively and the organization is functioning also in accordance to the stated objectives.

2CHANGE MANAGEMENT PROCESS
Table of Contents
Background......................................................................................................................................3
Introduction......................................................................................................................................3
Intervention..................................................................................................................................3
Identification of the needs...............................................................................................................4
ADKAR model analysis..............................................................................................................5
Diagnosis of the implemented change process................................................................................6
Implementation process...................................................................................................................8
Conclusion.....................................................................................................................................10
Recommendations..........................................................................................................................10
Reference.......................................................................................................................................11

3CHANGE MANAGEMENT PROCESS
Background
Public Transport Victoria or PUBLIC TRANSPORT VICTORIA is an Australian
organization that is mainly responsible for offering different types of services like, offering,
coordinating and further promoting the public transport based services. The organization had
started its operations on the 2md April 2012. The company had started providing the services by
taking over many different responsibilities of the other government based public transport
providing organizations like, Department of Transport and Director of Public Transport (Public
Transport Victoria.vic.gov.au 2019). The major focus of PUBLIC TRANSPORT VICTORIA is
to provide effective transport services to the customers all over the world. The change in focus of
PUBLIC TRANSPORT VICTORIA had taken place in order to attract more number of
customers with the help of public transport based offerings (Public Transport Victoria.vic.gov.au
2019).
Introduction
Change management is considered to be an important part of the operations that are
performed by modern organizations. The report mainly aims at providing a critical overview of
the major change intervention that had been implemented in Public Transport Victoria. The
analysis will be able to provide the details based on the environment that has been developed in
Public Transport Victoria and the restraining forces based on proper implementation of change
that are present in the organizational operations as well (Al-Haddad and Kotnour2015). The
framework that will be used for the analysis of the change implementation in Public Transport
Victoria is Porter’s eight step framework. The report will be finally concluded with the
recommendations based on the ways by which PUBLIC TRANSPORT VICTORIA can continue
its operations in the future (Cameron and Green 2015).
Intervention
The intervention that had been implemented by PUBLIC TRANSPORT VICTORIA in
its operations is the overnight pubic transport facilities that are provided to the customers on the
weekends. This service was started by PUBLIC TRANSPORT VICTORIA in the year 2016 and
was named as the Night Network. The service was first stared for a 12-month trail that was later
increased by another six months. Further, the service was made permanent and has become a part