Environmental and Energy Management

This assignment delves into the field of sustainable operations by examining case studies across diverse industries. Students analyze the application of scenario modeling for optimizing building operation energy efficiency. The task also involves investigating energy management techniques in microgrids, exploring surgical approaches to manage leg length discrepancy, and studying multi-reservoir water transfer systems. Finally, it encourages an understanding of how environmental factors influence business operations.

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
(a) Define and compare the different roles and characteristic of leader and manager ...............1
(b) Examine with example role of leaders and functions of manager applying in different
situations.....................................................................................................................................3
(c) Apply theories and models of leadership ..............................................................................4
(d) Difference between role of leader and functions of manager by applying range of theories
and concept..................................................................................................................................5
(e) Assess the strength and weaknesses of different approaches to situation ............................6
(f) Critically analysis and evaluates different theories and approaches to leadership................7
TASK 2............................................................................................................................................8
(a) Explains the key approaches to operation management and role of leaders and managers
are play........................................................................................................................................8
(b) Explains the importance and value of operation management to achieve business
objectives.....................................................................................................................................9
(c) Assess the factors which creates impact on operational management.................................10
(d) How leaders and managers can improve efficiencies of operation management to achieve
business objectives....................................................................................................................11
(e) Analysis different factors which affect to the business environment..................................12
(f) Critically evaluate application of operation management and factors that impact on the
business ....................................................................................................................................13
CONCLUSION .............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Management plays important role in every organisation which signify roles and
responsibilities for each members at workplace. In this context, operation management is
concern with conversation of raw material into finished goods (Helleno, Pimentel and Simon,
2015). It is essential to enhances efficiency and ability for developing organisation resources to
deliver goods and services. Present research is based on Metcalfe's food company Ltd. which is
operating its functions in different parts of the world.
For gaining insight knowledge of the organisation, present report defines and compares
different roles and characteristic of the leader as well as manager of the firm. Furthermore, report
applies theories and models of leadership approaches which include different types of systems.
Moreover, it analyses and differentiates between role of a leader and functions of manager with
different theories. In addition to this, report explains key approaches to operation management
that essentially play by manager and leader.
TASK 1
(a) Define and compare the different roles and characteristic of leader and manager
Leaders and managers plays important role within the business to achieve their goals and
targets. Leaders motivate employees to attain each and every activity in an effective manner. On
the other hand, manager of the company focuses on effective results by managing every business
process to attain profits at the workplace (Ming, Kun and Daoxin, 2013). Managers are the only
person who can control loopholes within the business environment. In Metcalfe's, leaders and
managers has difference to operating their functions. They are as follows:
Basis Leader Manager
Characteristic Leaders of the company has
characteristic to innovate
various activities and
objectives in different areas
(Bernardelli Junior Mangueira
and Ruiz, 2014).
As compare to leader, manager
of Metcalfe's always uses same
approach and system to
operating functions which
assist to enhance profits of the
company.
Orientation In the chosen firm, leaders set However, manager of the cited
1

targets through which they can
achieve effective outcomes
and profitability at the
workplace. Thus, they are task
oriented who can make fair
picture to focuses on effective
results (Bernardelli Junior
Mangueira and Ruiz, 2014).
business focuses on products
quality which gives positive
results through operating
various functions within the
business environment.
Focus In Metcalfe's, leaders focus on
producing products in make
changes and movements in
which they can focus on clear
vision, clarifies business
picture and set targets for
enhancing profits and business
results.
Manager of the cited firm
focus on managing planning
and budgeting according to the
established plan. Thus, it sets
time scale to complete each
and every activity to generate
profits at the workplace.
Managers only concentrate on
present outcomes which are
determined by the company to
achieve business results and
profitability (Ming, Kun and
Daoxin, 2013).
Vision Leaders of the cited firm want
to motivate their employees to
attain business results and
profitability at the workplace.
In this context, they motivate
their employees regarding
profits of the company and
satisfy their demand to manage
business functions
Manager has the vision to
control and solve company’s
problems. In this aspect, they
develop incentives, take
solutions and collect actions to
solve problems at workplace.
2

(Radosavljević, Jevtić and
Klimenta, 2016).
Targets Leaders make targets to
enhance future objectives by
delivering profitability at
workplace. Thus, with the help
of this, they accomplish
Metcalfe's goals easily.
Manager of the company take
responsibilities in which they
enact culture for developing
objectives of company in
systematic manner. Different
employees has distinctive
culture system which
encompasses to operating
operations of company. Thus,
they can make effective
functioning in the cited firm.
(b) Examine with example role of leaders and functions of manager applying in different
situations
Leadership and management both are important elements to earn profit in Metcalfe's.
They both take decisions regarding business goals and objectives in a systematic manner. The
cited firm is a food business and it is privately owned. In food products, customers are ready to
pay amount which are charged by the company. Thus, manager needs to keep high standards in
their products and services which they deliver to their customers. In different situation, they play
different role in to determine business activity and action. Management techniques and leaders
responsibilities differ from each other (Helleno, Pimentel and Simon, 2015). Following example,
the company can includes actions and activity within the firm to determine roles and
responsibilities of manager and leaders respectively:
 With the help of internal structure of Metcalfe's, employees of the firm make products
for their customers. They serve in an effective manner so that the enterprise can make
the customer loyal towards the business (Ming, Kun and Daoxin, 2013). Each and every
employee make schedule to complete targets of the company. On the other hand,
3

manager of the cited firm also set schedule and time to meet daily targets to enhance
profitability at the workplace.
 In addition to this, in crises situation, employees are also discouraged by the magnitude
of problem. In this condition, they do not work effectively which creates negative impact
on business performances (Bernardelli Junior Mangueira and Ruiz, 2014). Hence,
Metcalfe's leaders are takes position to develop effective environment at the workplace.
They motivate and encourage their employees to attain business objectives.
 At Each level, leaders are required to working effectively within the business
environment. On the other hand, manager is responsible to manage staff at the
workplace. They have to take strict action towards business to manage staff within the
enterprise (Cooper, Dowsett and Rogers, 2013). Manager is responsible to recruit skilled
person within the enterprise to manage profitability.
Roles of manager
 Planning: Manager of Metcalfe's possess role to make plan for operating functions
within the enterprise. In respect to this, they are set objectives and goals through
planning. For example, if the company want to launch new products, they have to make
strategy and time-frame to accomplish it.
 Organizing: Another function of manager is organizing, in this aspect they are frame
plan to determine goals. Hence, they are take strategy for achieve objectives at
workplace.
 Leading: To attain business objectives, every manager lead with operations for utilizing
optimum resources. In this aspect, Metcalfe's can easily launch their products in market
and target to people through utilizing resources.
 Controlling: For achieving the best results, manager demonstrate control to each and
every activity which assist to deliver positive results and outcomes.
Role of leader
 Monitor: Leader is playing very important role to monitor business performances and set
target to business outcomes. In respect to this, business goals can be achieve through
asses performances.
4

 Entrepreneur: With the help of entrepreneur quality, leader of Metcalfe's can easily
innovate new things within the business. Hence, they can easily make profitability at
workplace.
 Resource allocator: With the help of resource allocator, leader of the company can easily
allocate different types of resources to attain business objectives and goals of the firm.
 Negotiator: In order to enhance business performances, leaders also play very important
role to enhance effective functions and operations. Hence, the business can easily
manager their results for developing results.
 Disturbance handler: All task and activities handle by leader of the company which
assess business results for making profitability at workplace.
(c) Apply theories and models of leadership
In the business environment, different types of leadership theories can be adopted in
several situations. In this context, following are such theories which are determined in
Metcalfe's:
 Situational leadership style: Situational leadership style is identical coercive and
negotiable tool that assist to solve business problems within the environment. In this
aspect, they take effective results through determines roles and responsibilities to each
member at workplace according to their capabilities (Shigenobu, Noorzad and Senjyu,
2016). Thus, Metcalfe's can easily generate high revenue at the workplace related with
profitability. In order to take quick decisions, it is the best style within the cited firm.
 Contingency leadership style: In this style, the cited firm can emphasize on situation
which is operates by leaders. According to personality, leaders help in earning profit at
the workplace. Thus, they are taking responsibilities and profitability which is related to
take decisions in the business. It is based on three major factors such as task structure,
position and relation with members (Radosavljević, Jevtić and Klimenta, 2016).
 Systematic leadership style: Systematic leadership style focuses on developing business
functions within the firm. In this model, company improve profitability and targets at
workplace. Each and every step of systematic leadership style covers roles and
responsibilities to manage business functions for improvements. Hence, the enterprise
can easily enhance skills and ideas of their employees towards the firm objectives. In
5

order to improve business performances, this style set target to manage each and every
activity at workplace.
(d) Difference between role of leader and functions of manager by applying range of theories and
concept
In Metcalfe's Maslow's theory can be taken in which leaders and managers play different
role at workplace. Maslow's theory is based on needs of employees within the business unit.
Thus, it takes effective functioning at workplace for maintain and sustain organisation operations
(Shigenobu, Noorzad and Senjyu, 2016). In this context, leaders role and manager functions are
differs in the cited firm. They are as follows:
Basis Leaders Manager
Responsibilities Leaders are not responsible to
deliver all needs of Maslow's
theory within Metcalfe's.
Beside this, they are taking
responsibilities to accomplish
business goals in effective
manner (Ming, Kun and
Daoxin, 2013).
Manager need to motivate their
employees through deliver
effective services and positive
outcomes within the business
environment. They have to
consider different level needs
of all employees to fulfil it
carefully.
Changes Leaders always creates
changes at workplace. Thus,
they are not follows Maslow's
theory. This is because, it the
cited firm they are motivate
employees to attain targets so
that changes take place (Ming,
Kun and Daoxin, 2013).
According to changes,
manager need to move. In this
aspect, they have to set targets
and goals of the company in
which employees requirements
can be fulfil. Thus, they are
reacts towards changes in
Metcalfe's.
Operations In the chosen firm, leaders
develops organisation
outcomes with maintain
business functions. According
As compare to leaders of the
industry, manager focus on
system and structure to make
effective results at workplace.
6

to Maslow's theory, they are
control over business activities
to determines roles and
responsibilities.
Thus, they are able to fulfil
each and every customer role
at workplace.
Things Leaders always does right
things through innovate
functions and maintain
business objectives.
However, manager are not
doing right things always
because, Maslow's theory
determines different needs of
employees so that it can create
negative impact on the other
workers (Bernardelli Junior
Mangueira and Ruiz, 2014).
(e) Assess the strength and weaknesses of different approaches to situation
In order to solve business issues within Metcalfe's, there are different approaches can be
taken. It will assist to solve business problems in effective manner for achieve business goals and
objectives. The cited firm can take transparent communication method, in which they can
maintain transparency in communication among different members at workplace. Due to lack of
effective communication, employees of the organisation are unable to share their views and ideas
with other people (Radosavljević, Jevtić and Klimenta, 2016). Thus, it will create problems to
maintain business environment functions in the enterprise. Communication requires essentially
which solve business problems through deliver ideas at workplace. It possesses such strength and
weaknesses. They are as follows:
Strength
 Share ideas and view with other people.
 Enhance relationship with various people at workplace.
 Continuous interaction among various members at workplace.
 Open and transparent environment within the enterprise (Shigenobu, Noorzad and
Senjyu, 2016).
Weaknesses
7

 High conflicts at workplace.
 Arguments take place in the cited firm.
 Metcalfe's cannot maintain secrecy at workplace.
 More time taken in decision-making.
Another method which can be taken by Metcalfe's is encourages play, in this context,
they can encourage to employees to attain business objectives. They are offering creativity to
their workers for making effective operations and results within the firm (Cooper, Dowsett and
Rogers, 2013). Brainstorming is the best method to overcome company issues. Hence, it also has
such strength and weaknesses which take place at workplace:
 Ability to refine ideas.
 Make profitability at workplace.
 Enhance capabilities to solve business issues.
 Make creative ideas (Shigenobu, Noorzad and Senjyu, 2016).
 Develop capabilities to solve business issues.
Weaknesses
 Difficult to take effective session for all employees.
 When brainstorming session adopt by company, employees shares what comes in their
mind so that it creates negative impact on firm.
 Brainstorming method to useful to take innovation within the business environment.
(f) Critically analysis and evaluates different theories and approaches to leadership
Leadership theories take very important part within the business environment. These
theories are source for numerous study which is based on authentic leaders of the company
(Bernardelli Junior Mangueira and Ruiz, 2014). These consist following theory in different
business unit: Trait theory: Trait theory is the oldest approach which is based on different roles and
responsibilities. When the organisation only looking towards trait approach, it is
emphasized to the society. However, it is not necessary that all leaders are not easily take
positive outcomes through operating their functions at workplace. In this aspect, leaders
has various quality such as intelligence, extroversion and conscientiousness and many
more things (Ming, Kun and Daoxin, 2013). These findings also shows effective
8

individual aspect that possess to develop positive results. As critically evaluates, it is only
followed in specific situation and tasks.
 Contingency theory: This theory argued that there is no single way to lead employees of
the organisation. It is based on different situation and significant results of the firm. In
addition to this, it is also signifies for certain people who can perform maximum profits at
workplace. In this theory, leaders are exercise to perform leadership functions. They are
responsible to express feeling and positive working environment at workplace. Hence,
followers of leaders can also responsive towards the business objectives (Shigenobu,
Noorzad and Senjyu, 2016).
TASK 2
(a) Explains the key approaches to operation management and role of leaders and managers are
play
Operation management is very important area, where the company can make standards to
enhance their profits and revenue within the business unit. It is concerns with designing,
controlling and operating various functions which need to be taken very carefully at workplace.
Every activity of business is taken for develop areas where the firm can enhance their profits
(Cooper, Dowsett and Rogers, 2013). Key approaches of the Metcalfe's assist to generate
positive results through take effective results within the enterprise. With the help of participation
decision-making, every employee of the firm can take part for achieve business goals. As results,
positive outcomes can be attain easily for maintain and sustain profits at workplace.
In the big business, participative approach help to make effective results through
demonstrate roles and responsibilities of each member within the business environment
(Bernardelli Junior Mangueira and Ruiz, 2014). Every business can take effective decisions
through taking additional information at workplace. Workers can take roles and responsibilities
to make effective results at workplace of Metcalfe's.
Six sigma: Six sigma is a set of management techniques which improves business process
through greatly diminish profitability when defect and errors are occurs. Metcalfe's widely use
this system to analysis their performances at workplace.
9

Lean theory: With the help of lean theory, the cited firm can easily eliminate waste from
manufacturing process. It creates through overburden and waste material which make loads from
perspective of customer in term of products and services.
Queuing theory: Queueing theory is the mathematical study which determine queues and
waiting lines. In this theory, model is constructed to assess length and waiting time to predict it.
In this aspect, Metcalfe's can easily develop their functions on the basis of priorities and
queueing.
Leaders role
In Metcalfe's following roles can be assess at workplace: Setting clear vision: Leaders of the company has important role to determines clear
vision at workplace. In this context, they require motivating their employees for achieve
business objectives and goals. According to goals, leaders schedule each and every
activity which can e done through time-frame. Therefore, they are performs duty to
achieve business goals in systematic manner (Ming, Kun and Daoxin, 2013). Hence,
Metcalfe's can achieve their targets easily at workplace.
 Motivating employees: Another role of leaders has to motivate their employees to
achieve positive results within the business environment. It can be done through
identifying needs and wants of employees through business activities. Thus, Metcalfe's
can perform their functions to operating profitability at workplace. Every member give
their effective participation to achieve business results when the firm fulfil needs
(Bernardelli Junior Mangueira and Ruiz, 2014).
Role of manager
Manager are play very important role to determines job description at workplace. Their
functions are integrates to make success within the enterprise to achieve effective results. In
order to maintain sustainability at workplace, it is requires implementing eff(Shigenobu,
Noorzad and Senjyu, 2016)ective process within the business unit (Shigenobu, Noorzad and
Senjyu, 2016). Thus, manager of Metcalfe's play various roles within the firm. They are as
follows: Leader: In order to make successful operations, sometimes manager are working same as
leader. Thus, leaders of cited firm need to take responsibilities with considers various
activities and task which accomplish goals of the company. Thus, manager possess role
10

to develop interpersonal skills through they can manage each and every activity at
workplace (Cooper, Dowsett and Rogers, 2013).
 Organize things: Another role of manager is to organize various things that support to
manage business activity at workplace. They have to arrange tasks, roles and
responsibilities of each member within the business to develop profits at workplace.
Thus, they can set targets to operate business functions in systematic manner. Hence, the
company can easily reach towards the goals (Shetty, Kishore and Rajeev, 2014).
Principles of operations management
 Total quality management: Total quality management refers as a system which is based
on principles in which every member is committed to maintain standards of work and
their operations for achieve targets.
 Just in time inventory: Just in time is denoting as manufacturing system of Metcalfe's in
which material and components can be delivered before it required to minimize storage
cost. Hence, it assists to the organisation to enhance their productivity at workplace.
(b) Explains the importance and value of operation management to achieve business objectives
Manager of the organisation has different types functions through they can manage
business activities. In this includes, planning, organising, staffing, controlling. With the help of
these steps, the firm can lead with management to achieve objectives. It determines goals at
workplace which can be done through creates positive working environment. Manager of
Metcalfe's cooperate with different actions which aids in developing effective results within the
business environment (Radosavljević, Jevtić and Klimenta, 2016). Different business has
distinctive operation system so that manager need to work accordingly.
In addition to this, manager need to assign roles and responsibilities according to workers
capabilities. It includes designing of products and services which assist to manage positive
environment. There are various reasons that need to support for making positive working
environment at workplace (Liu, Wang and Zhang, 2015). This is because, operation management
has important value to deliver effective services and products to Metcalfe's customers. It is also
deals with design packaging and effective results which make effective results within the
business. The chosen company use operation management to maximise their shares and satisfy
customers requirements to concentrate on each and every activity of company. It will ensure
11

efficiency and sustainability of business process to achieve goals of company (O’Donnell, Keane
and Bazjanac, 2013).
Further, the company can also reduce their production cost with considers operation
management. Hence, they can achieve their targets and objectives easily through deliver
profitability at workplace. In order to maintain efficiency of workers, Metcalfe's can measure
their output to set goals and targets to achieve it in systematic manner. For taking right action,
the cited firm can support to each and every activity of company in which they can set their goals
and targets. It makes improvements for develop business profits at workplace which manage
each and every targets at workplace (Bhattacharjee, Roy and Bandyopadhyay, 2015).
 Control and distribution system: Operation manager possess to control each activity and
distribution of business profits for manage results. In this aspect, Metcalfe's can easily
lead with different systems and distribute resources for developing profitability.
 Transformation of raw material: With the help of operation management, Metcalfe's
transform raw-material into finished goods. Thus, manufacturing process can be
considers for manage profitability at workplace.
 Process design: Process design is the design for desired physical and chemical
transformation of material. This is central to chemical engineering which bringing
together all components of the company.
 Capacity management: Capacity management is the process which is used to manager
information technology. It possesses some primary goals which ensure IT resources to
meet with current and future requirements of Metcalfe's in the cost effective manner.
(c) Assess the factors which creates impact on operational management
Operational management is an important part of the company's manager. This is because,
they are making plan and take responsibilities to achieve business goals. In addition to this,
leaders are set targets to develop business profitability to manage Metcalfe's targets. Thus, the
cited firm need to enhance knowledge of internal and external system for manage activities at
workplace (Zeng and et.al., 2014). Operational management and decision-making is affected by
various factors which are as follows:
 Work process: In operation management need to make effective process through
organisation can achieve their targets. In this aspect, manager need to make plan which
assist to take positive outcomes at workplace (Morimoto, Nomura and Yoshino, 2014).
12

Thus, Metcalfe's requires taking responsibilities and roles through make profitability in
the company to generates high revenue. Effective system can be manage to attract
potential customers towards the firm.
 Employee training: Employee training is also essential element which need to follow for
development by the company. In this aspect, manager of the firm need to enhance skills
and abilities to develop programs which assist to achieve targets (Jamaludin and Yusof,
2016). In order to make plan, manager of Metcalfe's can make schedule for each activity.
In this system, the company also need to understand each and every activity which can be
helpful to develop positive results within the business environment.
 Schedule time-frame: Manager of the cited firm need to take time-frame to accomplish
each and every activity. In this context, they can make profitability through business can
make plan to develop positive environment within the business (Miyanabe and et.al.,
2015). In this type of system, chosen organisation can take decisions according to taking
profitability at workplace. Thus, they will make sure that objectives can be achieve
effectively.
 Brand impact: Every decision of the company can take to advertise products and
services in different place. It will create brand impact on the firm profits through make
effective outcomes within the business environment (Lim, 2015). Hence, Metcalfe's can
support to business decision in systematic manner.
 Relationship with stakeholders: When Metcalfe's build effective relationship with
stakeholder, they can easily meet with profits of the company. In this aspect, the firm can
easily achieve their goals and target various member at workplace
 Relationship of leadership and management: In order to manage business results, when
Metcalfe's make their relations with leaders and management. It will create positive
impact on firm through organisation can achieve their goals and objectives.
 Corporate social responsibilities: Corporate social responsibilities assist to manage
relations with communities. In this context, manager determines responsibilities with
local people for protect them from any wrong things.
13

(d) How leaders and managers can improve efficiencies of operation management to achieve
business objectives
There are various ways through, the organisation can improve their efficiencies to attain
business objectives. In respect to this, leaders and managers can easily improve productivity to
make high profits and revenue at workplace. As results, they will achieve targets through
generate activities and profitability within the business environment (Abbou, Dillet and Lottin,
2015). They can use following ways: Don't be afraid to delegate: In order to develop efficiencies of operation management,
manager need to delegate roles and responsibilities to each member within the
organisation. In addition to this, they have to make trust on the workers to attain business
goals through delegate roles and responsibilities. Hence, they can easily participate in
each and every activity of the firm (Ding, Sarikprueck and Lee, 2016).
 Match to task with skills: Further, manager of Metcalfe's need to take roles and
responsibilities according to workers efficiencies. They have to clearly know about skills
Match to task with skills and ability of each workers to manage efficiencies at workplace.
With the help of skills, manager need to match it with task which they are given to
employees. Thus, they will easily get right member at workplace (Evangelopoulos,
Georgilakis and Hatziargyriou, 2016). It will more beneficial to member of the company
to enhance workers efficiency towards operation management.
 Keep goals clear and focus: In order to manage each and every activity at workplace,
manager need to know about their goals and objectives. They have to focus on them to
achieve in specific time-frame (Bhattacharjee, Roy and Bandyopadhyay, 2015). Thus, it
is essential to know about productivity of each employee so that they can maintain it to
achieve targets at workplace.
(e) Analysis different factors which affect to the business environment
There are various factors that affect to the business environment. In this context, internal
and external factors includes which highly impact on the firm operations (Ming, Kun and
Daoxin, 2013). Internal factors are those which exist in the organisation and directly affect to the
company with different operations carried by Metcalfe's. In this system includes following
factors:
14

 Value system: Value system in based on culture and norms of the company. In the cited
firm, regulatory framework creates major impact on the business operations (Hildebrand,
2014). It consists rules and regulations which need to be develops through Metcalfe's. Mission and objectives: Different priorities and policies carry by the firm to operate
effective functions at workplace. In respect to this, the cited firm set mission and
objectives to attain outcomes of the company to operate functions effectively (Ueda,
Saito and Yamamichi, 2015). Financial factors: Financial factors such as policies, financial position and capital
structure also affect to the business environment of Metcalfe's. Their strategies also
creates effective impact on the company performances.
 Internal relationship: In order to improve business profits, there are also factors which
highly impact on the business (Qureshi, 2017). In this context, relationship of the chosen
company from their shareholders, employees and board directors also affect to smooth
functioning at workplace.
On the other hand, external factors also affect to the business which includes following
elements:
 Suppliers: Suppliers are those people who are responsible to supply necessary input
within the organisation. It will assist to ensure smooth functioning within the business
environment (Wang, Chen and Chen, 2015).
 Competitors: Competitors are known as those rival person who can compete in market
with Metcalfe's. They are survived to take competition with the cited firm through
formulate policies and strategies which can be taken in competition.
 Market intermediaries: Market intermediaries assist to the business to promote, selling
and distribution of the goods and services towards final users. Thus, they are making link
within business and their customers (Helleno, Pimentel and Simon, 2015).
(f) Critically evaluate application of operation management and factors that impact on the
business
Operation management consist study which is very complex towards the business to
operate effective functions. It signifies various activities which need to be accomplish by the
firm to operate actions to accomplish targets at workplace. It combines with equipments,
personnel and output for deliver effective system at workplace. Hence, it develops business
15

profits for achieve business targets (John F. Magee, 2016). As critically evaluates, there are
different factors that creates wide impact on operation management of Metcalfe's. Thus, it is
essential to considers experimental verifiable quantitative results at workplace.
In addition to this, the cited firm use market research program to make high sales and
profitability within Metcalfe's. It also determines several decisions which can be assist to make
profitability at workplace based on the situation of company (Song, Choi and Cho, 2015). Hence,
it makes profits for take decisions regarding organisation outcomes.
CONCLUSION
From the above report, it can be summarize that management and operation is play
significant role for development of company. It includes various aspect which need to e followed
by manager and leader of the enterprise to develop profitability at workplace. In this context,
present report demonstrate comparison between roles and characteristic of leaders and manager
on the basis of vision, orientation, focus and many more aspects. Furthermore, it summarised
situation of Metcalfe's in which leader and manager make effective participation to achieve
goals. Moreover, it determines theories to deal with different situation of company such as
systematic, situational and contingency. In addition to this, report also determines roles of
manager and leaders to deal with different situation within the business environment. Leaders
determines role through setting goals, motivate to employees, and build morality at workplace.
Beside this, manager also possess role such as play as a leader, organize things and establish
targets. In addition to this, operation management play very important role to develop business
outcomes within the organisation.
16

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systems in hotel operation. Rosa dos Ventos. 6(4). pp.564-582.
Bhattacharjee, S., Roy, S. and Bandyopadhyay, S., 2015. Exploring an energy-efficient DTN
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