Chatbot Integration for Bandcamp: Enhancing Customer Support and User Experience

Introduction
An organization named as Bandcamp which is a musical industry provides the music streaming and
purchasing of the music. This company was developed in the year 2007. Now for the enhancement of
the company the Bandcamp requires the new projects so that it can provide the best features to their
user. So in this report, I have mentioned the two new project i.e. chatbot integration (online customer
support) and Social media interaction.
In this report i have mentioned the Software development life cycle of the chatbot integration and the
benefits of this project for the organization. The breakdown structure of the chatbot system and the
gantt chart is also discussed. I have also mentioned about the PERT and CPM. The feasibility,
requirements analysis, system design, implementation, testing, acceptance, maintenance of the online
customer support system are also discussed in this report. It basically depicts how the online support
system will help Bandcamp.com to increase the customer growth by providing solutions to the problems
experienced by the customers.

Introduction.................................................................................................................................................1
LO1 Be able to formulate a project.............................................................................................................3
1.1 Formulate and record possible outline project specifications.....................................................3
1.2 Identify the factors that contribute to the process of project selection............................................4
Time Constraints..................................................................................................................................4
Technical and financial factor..............................................................................................................4
Scope and Business benefits:...............................................................................................................5
Risk and uncertainty:...........................................................................................................................5
Net present value:...............................................................................................................................5
1.3 Produce a specification for the agreed project..................................................................................6
Introduction.........................................................................................................................................6
Problem...............................................................................................................................................6
Objectives and Methods......................................................................................................................6
1.4 Produce an appropriate project plan for the agreed project.............................................................7
Breakdown structure...........................................................................................................................7
Work Breakdown Structure.................................................................................................................7
Gantt chart...........................................................................................................................................8
Critical path.............................................................................................................................................9

LO1 Be able to formulate a project
1.1 Formulate and record possible outline project specifications
Bandcamp is the music company which provides the various functionality to their users. The Bandcamp
wants to enhance their company products so that the growth of the company can be increased. For this
growth the Bandcamp wants to inculcate the two products of the company. The projects are
intractability with the social media and customer online support.
The project titles are intractability with the social media and Chatbot system.
Project Title: Intractability with the social media
Definition: The social media is the best way to increase the reach to the customer so that more
customers will use the product. The company ‘Bandcamp’ have to be more active on the social media so
that company would able to reach to the more customers. This helps in the enhancement of the
bandcamp.
Objective:
Following are the objectives of the intractability with social media:
1. The awareness among the users about the Bandcamp is increases.
2. Reach to the customer increases.
3. The user will able to know about the products of the bandcamp.
Risk:
There are certain risks while using this project. Some of the risks are mentioned below:
1. User can also give the negative feedback about the company which affects the image of the
bandcamp.
2. Hacking issue can also be there.
Constraints:
1. $7,000 to $10,000 required for the project completion.
2. About four to five months are required for the project completion.
Successful Completion:
This project is marked as successful if more and more user knows about the bandcamp and uses the
product of the bandcamp.