Communication and Work in Health or Community Services

This document discusses the legal and ethical responsibilities of workers in health or community services, the importance of communication in the workplace, and strategies for effective service delivery. It covers topics such as reporting falls, motivational interviewing, nonverbal communication, person-centered service delivery, maximizing healthcare funding, providing feedback for workplace improvement, effective digital communication, reporting breaches of procedures, and addressing conflict situations. Additionally, it addresses the importance of respectful and articulate communication when dealing with clients' healthcare needs and child abuse issues. The document also emphasizes the role of organizations in educating clients about social and healthcare responsibility at home.

Communication and Work in
Health or Community
Services

Table of Contents
MAIN BODY..................................................................................................................................3
PART 1............................................................................................................................................3
Question 1....................................................................................................................................3
Question 2....................................................................................................................................3
Question 3....................................................................................................................................3
Question 4....................................................................................................................................3
Question 5....................................................................................................................................3
Question 6....................................................................................................................................3
Question 7....................................................................................................................................4
Question 8....................................................................................................................................4
Question 9....................................................................................................................................4
PART 2............................................................................................................................................4
Question 10..................................................................................................................................4
Question 11..................................................................................................................................4
Question 12..................................................................................................................................5
Question 13..................................................................................................................................5
REFERENCES................................................................................................................................6

MAIN BODY
PART 1
Question 1
There a major legal and ethical responsibilities for the worker to inform the appropriate
healthcare and administration authorities of the fall that the client suffered, even when the client
has personally advised against reporting due to various issues (Kwon and et.al., 2017). The
worker also has a moral responsibility to inform the client’s family of the fall out of concern.
Question 2
Motivational interviewing is a goal oriented, collaborative approach that focuses on the
language of change to strengthen personal motivation of others. While coercive interviewing is
the process to get someone to adopt change by being coercive or controlling.
Question 3
A worker can make use of nonverbal communication with the intention to conveying others
about his personal emotional state or to reinforce into other what was communicated by verbal
communication or to effectively provide feedback to peers.
Question 4
Person centred service delivery focuses on providing services to people while focusing on their
needs, requirements and values. Rights based service delivery is the process of providing
services to the public based on their rights given by authorities.
Question 5
Support worker can maximise healthcare funding provided to organisations by conducting
thorough analysis of the funding needs and requirements of the organisation so that they can
effectively me met by the funding (Stanyon and et.al., 2016).

Question 6
A worker can provide feedback for the continuous improvement of workplace. Worker can ask
others about how things can be improved. Worker can assess areas in the workplace which need
improvement and then relay this information to the administration.
Question 7
(A) Worker can ask their co-workers and peers for their feedback to identify which areas
need improvement.
(B) Worker can relay these feedbacks to administration so that they can be addressed for
workplace improvement.
Question 8
(A) For effective communication in timely manner organisation must adopt from various
ways of digital communications available.
(B) In order to ensure all workers agree and clarify on deadlines, the organisation can make
use of dedicated feedbacks.
Question 9
(A) The worker can effectively report to their superiors or the administration about breach of
standard procedures and protocols (Roberts and et.al., 2019).
(B) The worker can report about conflict situations between employees to the HR department
or management.
PART 2
Question 10
While communicating the support worker needs to be respectful, articulate, erudite and succinct
so that he can effectively communicate to Sam about his healthcare needs while not
unnecessarily crossing any boundaries to exacerbate the precarious situation.

Question 11
The worker has a moral and legal obligation to advise Sam against abusing their child which can
result in legal issues for Sam from child care authorities. Shouting is also bad for Sam’s health
and the worker is obligated to inform him of the repercussions.
Question 12
Sam is an unemployed family man recovering from a recent stroke. When I visited his
house I found him shouting as his children, which has major healthcare and childcare
implications and concerns (Baby, Gale and Swain, 2019).
Question 13
The organisation must also take care of the family of the client and must educate their clients
about social and healthcare responsibility at home.

REFERENCES
Books and Journals
Baby, M., Gale, C. and Swain, N., 2019. A communication skills intervention to minimise
patient perpetrated aggression for healthcare support workers in New Zealand: A cluster
randomised controlled trial. Health & social care in the community. 27(1). pp.170-181.
Kwon, J.H. and et.al., 2017. Assessment of healthcare worker protocol deviations and self-
contamination during personal protective equipment donning and doffing. infection
control & hospital epidemiology. 38(9). pp.1077-1083.
Roberts, L. and et.al., 2019. EMPOWERING OLDER ADULTS IN HEALTHCARE
SETTINGS: COMMUNICATION SKILLS TRAINING FOR SURGICAL
RESIDENTS. Innovation in Aging. 3(Supplement_1). pp.S298-S298.
Stanyon, M.R. and et.al., 2016. The facilitators of communication with people with dementia in a
care setting: an interview study with healthcare workers. Age and ageing. 45(1). pp.164-
170.