Work-Based Learning and Assessment

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CHCDEV002
Analyse impacts of sociological factors on clients in community work
and services
ASSESSMENT BOOK
for
CHCDEV002

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Please find below the results of your resubmission (this will be completed by your assessor
after your Assessment Book has been resubmitted)
Resubmission ResultDate AssessedAssessor NameAssessor InitialsSection 1
l壱Social and Cultural Issues in Australian Society
l弐An introduction to community services work and case management
1.1 Briefly describe what a case manager does. In your response you must outline some types
of roles that a case manager may perform. Hint: see pages 12-13 of the Study Guide.
(Your response should be no more than 100 words)
The case manager is a person who are supposed to monitor, plan, advocacy and linking of the
consumer with rehabilitation and support services. In a simple word it can be said that case
manager is an individual who took on greater responsibility for managing resources, sourcing
support and coordinating services. Case management is a procedure, encompassing a
culmination of consecutive collaborative stages which help in manage the client work. Case
manager continue to be an internationally accepted title to identify individuals who engage in
the role of function of facilitating the case management process.
l弐Major social and cultural institutions in Australian society
1.2 Correctly complete the table below by identifying which major social/cultural institution
is being described.
Societal Function of InstitutionWhich InstitutionExists to improve the well-being of
disadvantaged people and families in Australia by addressing social welfare concern In order
to social welfare concern people and families in Australia effective knowledge and awareness
about the social welfare is very important.Encompasses the process for making laws in
Australia and is an extension of the political system.In order to develop the law it is very
important to pass the bill in the parliament and house of common. It consists with several
stages under which bill forward for first reading, second reading, third reading etc. Law in the
Australia can develop according to the conflictual situation.Provides information and news
and is one of the most significant institutions in shaping people’s attitudes and behaviours in
Australian society.Yes provide information and news is one of the most significant institutions
in shaping people’s attitudes and behaviours in Australian society.A social institution of
beliefs and rituals that bind people together through shared ideas, customs and social
behaviours.Yes a social institution of beliefs and rituals that bind people together through
shared ideas, customs and social behaviours.Maintains the order of a country, allocates
resources, and determines the duties, responsibilities and rights of its citizens. YesMade up of
both public and private providers, and aims to care for and improve the health of
Australian people.NoThe laws, policies, practices and conventions which govern employment
and conditions in the Australian workforce.YesThis system is largely responsible for
producing and caring for children, socializing them and providing informal education. This
system passes onNoTraditions, culture, religious beliefs, and a sense of identity.YesProvides
formal education for children up to age 15/16 years old. Teaches life skills such as
communication and self-discipline.In order to provide education for the children up to age 15
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to 16 year old teachers can organise training and development and personality development
class through which they can learn effective interaction skill as well as self disciplines etc.1.3
Select true or false in relation to the following statements:
a)As a case manager there will be no reason for you to consider the circumstances related to the
individual’s family situation because this will have no bearing on the needs of the client.
b)
True False
a)The mainstream media has little to no effect on the views and opinions of Australians.
· True False
c) Australia’s political system is a constitutional parliamentary democracy, made up
of ‘three arms of government’: the legislature power, the executive power and the
judiciary power.
· True False
d)As a case manager, it is important to be aware of government functions because many social
and community services are dependent upon government funding.
True False
d)Most Australians will, at some time in their lives, utilise some form of social services.
· True False
f) Indigenous people are generally healthier than other Australians, live longer, and
have lower levels of disability and a higher quality of life.
· True False
g) When working with clients there is no need to consider their cultural background
because it has no bearing upon their current needs and experiences.
· True False

l弐Inequality in Australia
1.5 Define inequality in your own words. (Your response should be no more than 30 words)
Inequality, in general terms refers to discrimination among individuals on various grounds
such as caste, colour, religion, gender,status or wealth. The individuals are given priorities on
all grounds irrespective of the fact that all men and women on this planet are equal
(Cunningham, Dawes and Bennett, 2012). For eg. A person in America is given importance
on the basis of his colour or skin tone. White coloured people are given more importance than
black coloured people.
1.6 Briefly explain the impact that inequality can have on individuals and society as a whole.
(Your response should be no more than 50 words)
Inequality has a great influence on the behaviour of an individual. A person needs to have
stress free environment in order to live happily and grow. But, as the current scenario shows,
many individuals are living their life with a huge amount of stress over them, stress of
becoming the wealthiest person. All these is just the outcome of growing inequality.
Inequality also affects our socio-economic environment. Inequality widens the gap between
rich and poor and more unequal distribution of income in the society. Also, it leads to a
growing amount of hatred in the country, which results in terrorism, riots,etc.
1.7 What is a stereotype? In your response you must briefly explain how/why stereotypes
develop and include an example of a common stereotype present in Australian
society.
(Your response should be no more than 100 words)
It is a widely circulated oversimplification of people groups. It refers to forming a particular
type of group on the basis of certain characteristics shown by some individuals in that group.
For eg, If a person from Gujarat has a tendency to spend less all the Gujaratis are considered
to be the same kind. There are a lot of stereotypes about Australia that we need to know
(Mumford and Roodhouse, 2012). The most interesting one that boggles our mind is that we
can't say, “Put another shrimps on the barbie” instead of sheimp say prawns. These words
can't be said in Australia.
1.8 Imagine that you are a case manager about to start working with clients in a very low
socioeconomic suburb. Briefly outline the stereotypes that you believe your clients
might face and what impact this is likely to have on them. (Your response should be
no more than 100 words)
A case manager needs to provide rehabilitation and support service to the people of the area
where he/she is appointed. The clients in the low socio-economic suburb may face
problems like the people here are comparatively poor and they might not have sound
educational background. They may be really lazy as compared to others. Poor
communicating abilities is the main kind of stereotype in such areas (Kilanska and
Priest , 2014). They may have linguistic issues. The prople over there are ineffective
and inattentive. Also the number of people in such areas is comparatively low. Racism
prevalent at it's apex in such areas.
l弐Experiences of inequality across different life domains
1.9 List two disadvantages that individuals in Australian society might face as a result of their
age. (Your response should be no more than 40 words)
They are unable to take the social activities and community program.
There is a age, colour and gender discrimination among the people.
1.10 Imagine that you are working as a case manager for a youth services organisation. You
are currently working with a young person who has grown up in, and is attending
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school in, a low socio-economic area. Briefly describe the likely experiences and
future outcomes for
this young person according to the information presented in the Study Guide. (Your
response should be no more than 100 words)
*A lack of appropriate infrastructure which may hinder the delivery services.
*An exhausting work load and small amount of remuneration in return.
*Social environments that includes low level of trust, participation,control and high level of
anxiety, disorganisation and mobility.
·All these may lead to an environment full of stress.
These are the common problems that a case manager appointed at a community services
organisation dealing with local indigenous community to be faced by the clients.
1.11 Briefly outline the typical effects of long-term unemployment on an individual and their
family. (Your response should be no more than 100 words)
1Long term employment may have a severe and devastating effect on on individual and his
family. As long term unemployment leads to long term no source of income, it may cause an
individual and his family in a state of hunger and starvation. Also, it may affect the mental as
well as physical health of the individual along with his family. An individual may come into
depression or he may target his family members for the outcome of his frustration (Liyanage,
Strachan, Penlington and Casselden, 2013). It may also lead a person to commit suicide due
to non fulfilment of his needs.
1.12 List two disadvantages that individuals in Australian society might face as a result of
having a disability. Hint: see Reading C. (Your response should be no more than 30
words)
1.A person having a kind of disability in Australia may have to face indiscrimination as they
are not allowed to participate equally in any social activities.
2. They are restricted from getting employment as others.
Briefly outline the typical effects of long-term unemployment on an individual and their
family.
1.13 Imagine that you are a case manager who is about to start working for a community
services organisation that focuses on working with the local Indigenous community.
Briefly outline the potential disadvantages that many of your clients are likely to have
faced. (Your response should be no more than 100 words)
A lack of appropriate infrastructure which may hinder the delivery services.
*An exhausting work load and small amount of remuneration in return.
*Social environments that includes low level of trust, participation, control and high level of
anxiety, disorganisation and mobility.
·All these may lead to an environment full of stress.
l弐Social policy
1.14 Briefly describe the purpose of social policy and how the government uses social
policies to address identified social issues. (Your response should be no more than
100 words)
Social policy is one of the effective practices that can use by the government in order to solve
the social issue in the country. Social policy helps to the government in understanding the
social issues within the country. While social issue effectively understand by the government
then social policy help to overcome this issue within country in effective and efficient
manner.
1.15 In what ways can specific governmental policy decisions impact the work of community
services organisations? (Your response should be no more than 50 words).

Government policy can largely affect the community services within country. By help of
government policy, organisation can effectively carry out its working, activities and functions
in secure and safe manner. With help of government policy, company can safe its business
activities and function. Further, community can also safe from unethical and illegal activities.
l弐Integrating your knowledge
The following questions require you to draw upon all the knowledge and skills you have
learned throughout this section of the Study Guide.
1.16 Imagine you are a case manager at a community service organisation that works with
young people who are at risk of dropping out of school. You have just started working
with Danh, a 14 year old boy who is the child of Vietnamese refugees. Danh has been
referred to you because is not completing homework, is often absent, and says that he
has no interest in completing high school.
Danh was born in Australia but had little contact with mainstream Australian society
while he was growing up as his parents only socialised with other Vietnamese
refugees. It wasn’t until Dahn started school at age 7 (a few years late) that he learned
English. As a result, Danh was always behind his classmates with his academic
progress and he found primary school very challenging. Now at high school, Danh
has much more supportive and encouraging teachers and his grip on the English
language has improved, but he is still underperforming in his studies. He speaks with
an accent and his parent’s English is still very poor.
a)Using the information provided, identify and briefly describe the impact that two socio-
cultural institutions have likely had upon Danh. (Your response should be no more than 100
words)
Regions system
Material culture
Art and play
Social organisation
Kinship
Economic organisations
Means of production
Political organisation
a)Danh’s parents entered Australia as refugees after the Vietnam War. In Vietnam, Danh’s
parents were rural farmers, and having grown up in a small village, they have no formal
education. They both suffer from significant trauma after experiencing torture and witnessing
horror during the war.
After they were relocated to Australia, they were overwhelmed by the culture
shock and could not speak the language nor did they have any viable skills for the
Australian labour market. Living in an apartment in government housing was a
very difficult change for them as they were used to being very active outside
working the land.
Danh’s parents remained very isolated – only socialising with other Vietnamese
refugees. They had little knowledge or understanding of the social supports in
Australian society, hence, they did not enrol Danh into school until he was seven
years old.
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Consider this additional information. Identify the experiences of inequality and
disadvantage that Danh has experienced and outline ways in which this may have
had an impact on Danh. (Your response should be no more than 100 words)
The individuals are given priorities on all grounds irrespective of the fact that all men and
women on this planet are equal. For eg. A person in America is given importance on the basis
of his colour or skin tone. White coloured people are given more importance than black
coloured people.
a)What impact do you think Danh’s parental long-term unemployment may have had on both
Danh and his parents? (Your response should be no more than 100 words)
Due to the long term unemployment, Danh and his parent may face the issue regarding
financial and economic condition. While Danh have employments then their parent and Danh
can not able to fulfil their basic requirement and needs. They may unable to fulfil their needs
and unable to maintain their normal life due to the unemployement.
a)Danh and his family are practicing Buddhists and Danh wishes to become a monk once he
completes year ten. Danh’s teachers are concerned about this plan and think that Danh is too
young to make this major decision. Explain how factors associated with age in Australian society
may have lead his teachers to hold this view and outline how this may be a prejudiced opinion.
(Your response should be no more 100 words)
Danh’s parents remained very isolated – only socialising with other Vietnamese refugees.
They had little knowledge or understanding of the social supports in Australian society, hence,
they did not enrol Danh into school until he was seven years old. Age factor can affect in the
Australian society as due to the age factor individual may face the issue regarding to the
employment, services etc.
CHCDEV002 Assessment Book Section 1
Assessor’s Comments
To be completed by the Australian Institute of Professional Counsellors to provide
constructive feedback on your responses to questions in Section 1 of this Assessment Book.

Competent / Not Yet Competent Assessor’s
Name:
Date:Section 2
l壱Analysing the Impacts of Social and Cultural Factors on Clients
l弐Gathering information
2.1 List the six methods described in the Study Guide that a case manager commonly uses to
gather information about a person. Hint: see pages 32-33 of the Study Guide. (Your
response should be no more than 30 words)
Primary data collection under which interview, survey, observation etc. On the other hand in
the secondary data collection case manager can collect information from the books, journal,
online blogs, articles etc. By use of the primary and secondary data collection, case manager
can effectively gather information about the person.
2.2 In your opinion, which of the above method(s) is the best for a case manager to use to
find out about a client’s needs? Why? (Your response should be no more than 50
words)
Personal interview is the best method to collect information about the client. By use of the
personal interview, case manager can effectively collect information about the client
requirement, need, opinion, suggestion etc.
2.3 Why do some organisations use psychosocial assessments to clarify health and wellbeing
needs of clients? (Your response should be no more than 50 words)
A psychosocial assessment is an evaluation of an individual's mental health and social well-
being. It assesses the perception of self and the individual's ability to function in the
community. With help of this method, individual mental status social well being can
effectively understand by the individual.
l弐Analysing social and cultural factors
2.4 Select true or false in relation to the following statements:
a)Case managers should obtain a range of information about clients in order to best understand
their needs.
True False
a)Case managers should make assumptions about their client’s circumstances and needs.
· True False
c) There is no need to think critically when working with clients because their issues
are usually quite simple and straightforward.
· True False
2.5 Consider the following case study.
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Sally is a 50 year old Aboriginal woman. She was a member of the Stolen Generation
who was raised in an institution after being forcefully removed from her family at the
age of four. Sally suffered a lot of abuse and neglect during her institutional
childhood and was never reunited with her biological family. When it came time to
have children of her own, Sally struggled with parenting skills and found it difficult
to overcome her traumatic history and grief. As a result, Sally and her daughter,
Elanora, were subject to repeated child protection interventions. Additionally, as she
grew up, Elanora began drinking as a way to cope with her own dysfunctional
childhood and the intergenerational trauma passed down by her mother’s traumatic
history. Elanora became pregnant with her own daughter, Kirra, when she was 15
years old. Elanora and Kirra were also subject to continual child protection
interventions and Kirra herself is now a troubled teen who is addicted to drugs and at
risk of dropping out of school.
Imagine that you are a case manager currently working with Kirra. You are working
with her in relation to her issues with drug use and school attendance. You have
learned about her family history through a combination of her case notes and through
discussion with Kirra herself. Critically analyse Kirra’s family situation and current
issues and answer the following questions. Hint: see pages 35-36 of the Study Guide
for how these questions are applied to a different case study. (Your total response
should be no more than 100 words)
What is the issue? (e.g., why are you currently working with Kirra?)
Elanora became pregnant with her own daughter, Kirra, when she was 15 years old.
Elanora and Kirra were also subject to continual child protection interventions and
Kirra herself is now a troubled teen who is addicted to drugs and at risk of dropping
out of school. As a case manager I have responsibility to take care of kirra and
improve her health issue.
Why does the problem exist? (e.g., What social and cultural factors have
impacted upon Kirra?)
Social and cultural factor can largely affect the Kirra because Sally suffered a lot of
abuse and neglect during her institutional childhood and was never reunited with her
biological family. When it came time to have children of her own, Sally struggled
with parenting skills and found it difficult to overcome her traumatic history and
grief. As a result, Sally and her daughter, Elanora, were subject to repeated child
protection interventions. Additionally, as she grew up, Elanora began drinking as a
way to cope with her own dysfunctional childhood and the intergenerational trauma
passed down by her mother’s traumatic history. Elanora became pregnant with her
own daughter, Kirra, when she was 15 years old. Elanora and Kirra were also subject
to continual child protection interventions and Kirra herself is now a troubled teen
who is addicted to drugs and at risk of dropping out of school.
Who is causing the problem? And who is affected by it? (e.g., What is the root
cause of the problem and what impact is this having?)

Sally suffered a lot of abuse and neglect during her institutional childhood and was
never reunited with her biological family. When it came time to have children of her
own, Sally struggled with parenting skills and found it difficult to overcome her
traumatic history and grief. As a result, Sally and her daughter, Elanora, were subject
to repeated child protection interventions. Additionally, as she grew up, Elanora
began drinking as a way to cope with her own dysfunctional childhood and the
intergenerational trauma passed down by her mother’s traumatic history. Elanora
became pregnant with her own daughter, Kirra, when she was 15 years old. Elanora
and Kirra were also subject to continual child protection interventions and Kirra
herself is now a troubled teen who is addicted to drugs and at risk of dropping out of
school.
When did the problem occur? (e.g., Is the problem recent, ongoing, or
intergenerational?)
Elanora and Kirra were also subject to continual child protection interventions and
Kirra herself is now a troubled teen who is addicted to drugs and at risk of dropping
out of school.
l弐Making informed decisions
2.6 How can a case manager ensure that they facilitate informed decision making with their
clients? (Your response should be no more than 75 words)
The case management can ensure that they facilitate informed decision making with their
client by collect effective information about the subject. While case manager involve in the
decision making process then they can collect the entire information about the subject.
Further, they can take the fair decision about the subject while involve in the decision making
process.
l弐Integrating your knowledge
The following questions require you to draw upon all the knowledge and skills you have
learned throughout this section of the Study Guide.
2.7 Imagine you are a case manager for a local community youth centre. The centre offers a
variety of activities and programs, including
壱Homework club壱Girl’s Fitness club壱Indoor soccer壱Leadership programs壱Outdoor youth development and adventure camps
You have recently started working with a new client, Datu, a 15 year old boy who
migrated to Australia with his family from the Philippines. Datu came to the centre in
order to join the indoor soccer team. Today, Datu has come to speak to you and tells
you that he is having a hard time settling into life in Australia. He says that while he
understands his classes he is falling behind because he is not doing his homework.
Datu complains he doesn’t understand the point of homework and that back in the
Philippines he would be able to have fun with his friends after school and that he
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really struggles to find any motivation to do it. Datu also tells you that he misses
running around with his friends and complains that the few friends he has made in
Australia only ever want to sit around playing video games. Datu tells you that he is
feeling pretty low and he wishes that his family hadn’t moved to Australia.
You think Datu may require some additional support.
a)Outline what sort of additional information you would gather from Datu is order to assess his
needs and what methods you would use to collect this information. (Your response should be no
more than 100 words)
Datu, a 15 year old boy who migrated to Australia with his family from the
Philippines. Datu came to the centre in order to join the indoor soccer team. Today,
Datu has come to speak to you and tells you that he is having a hard time settling into
life in Australia. He says that while he understands his classes he is falling behind
because he is not doing his homework. I would take information from the interview
through which I will effectively know about the requirement of Datu.
a)What social and cultural considerations would you keep in mind when working with Datu and
how would you ensure that you analysed these factors carefully? (Your response should be no
more than 200 words)
Social and cultural consideration is very important while we take the information about the
datu. By use of this factor we can understand the needs and requirement of the Datu and
collect information about him. By use of this consideration we can collect information about
his age, skill, knowledge, beliefs, cultural, region etc. This help in analysing his background.
a)Consider what you think Datu’s needs might be and the programs offered by the community
centre. What sort of activities would you suggest for Datu and how would you approach
discussing these with him? (Your response should be no more than 100 words)
Datu should adopt the group activity through which he can effectively improve
communication as well as interaction skill with Datu. By group activity, data can learn
something new, skill, knowledge and improve his personality and professionalism. In addition
to this interview is another best activity to acknowledge about the Datu problem and
requirement. By interview, Datu can easily understand their issue, requirement and needs.
CHCDEV002 Assessment Book Section 2
Assessor’s Comments
To be completed by the Australian Institute of Professional Counsellors to provide
constructive feedback on your responses to questions in Section 2 of this Assessment Book.

Competent / Not Yet Competent Assessor’s
Name:
Date:Section 3
l壱Monitoring Case Management Service Provision
l弐The importance of monitoring
3.1 Why is it necessary to monitor your case management practice? (Your response
should be no more than 50 words)
It is very important to monitor the case management practices in the health and care sector
through which case manager can effectively carry out its working within the health and care.
They can effectively monitor, plan and assess the entire work practice and provide effective
services to the children in the health and care sector.
l弐How to monitor case management practice
3.2 In broad terms, how can a case manager go about monitoring the impact/progress of their
work with clients? (Your response should be no more than 50 words)
A case manager can use several tools and techniques for analyse and assess the impact of
monitoring progress of their work with client. In order to effectively analyse the progress of
their work with client, case manager should collect the entire information and data about the
situation and deliver effective treatment to them.
3.3 Briefly outline at least two methods a case manager might use to record information
about client progress. (Your response should be no more than 50 words)
By use of effective accounting software, information can record in an excellent manner. In
addition to this, case manager can also use cloud computing for restoring and collecting
information in an excellent manner.
l弐Reviewing the effectiveness of work
3.4 If a client isn’t making the expected progress towards their goals, why is it important for
the case manager to consider the potential impact of social and cultural factors?
Provide an example to illustrate your reasoning. (Your response should be no more
than 100 words)
Social and cultural factor can affect the progress of client toward its goal. In the social factor
include age, culture, background, education etc. Case manager provides the treatment to the
patient then it is very important to understand the impact of social and cultural factor upon
the practices of case management. In addition to this, case manager have to analyse the
significance of the social and cultural value in the human being life through which they can
effectively deliver treatment to them.
3.5 Briefly outline the benefits of ongoing monitoring and review. (Your response should be
no more than 50 words)
With help of effective monitoring and review, excellent outcome can obtain. Furthermore, by
impressive monitoring and controlling, wrongfulness act can minimise and issue can also
decrease from the situation. The major objective of monitoring and review is to manage the
performance in an excellent manner through which outcome can generate in easily manner.
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l弐Making amendments as required
3.6 Imagine that a case manager is working with a client who is feeling overwhelmed by the
process required to achieve their goal. Which of the following is NOT a suitable
amendment to implement?
a)Put in additional supports to assist the client.
b)Suggest amendments to client’s goal to make the goal more achievable
c)Break the goal down into smaller more manageable steps
d)Encourage the client to keep powering through, “no pain, no gain”. Your answer:
Select answer
l弐Integrating your knowledge
The following questions require you to draw upon all of the knowledge and skills you have
learned throughout this Study Guide.
3.7 Imagine you are a case manager working for a disability support organisation. Your
organisation offers a range of services including support groups, job seeking
assistance, life skills courses, and sporting and fitness groups for individuals with
various disabilities. You have just started working with Clara, a 35 year old woman
who was involved in a serious car accident 11 months ago which resulted in Clara
becoming a paraplegic. During your initial meeting with Clara she tells you that she
has had a difficult time adjusting to her paraplegia and that she withdrew from both
social contact and employment. However, as a result of support from her family, she
is ready to re-engage with others and to also find employment. To assist Clara with
her broad goals, you:
1.Provided Clara with information about a support group for people who are
experiencing physical disabilities as a result of accidents. They meet every
Tuesday night in the organisation’s group activity room. Clara advised that she
was very interested in attending.
2.You provided Clara with a resume template to go home and create a resume and
begin applying for jobs.
3.You provided information about the range of different sporting and fitness
activities offered for her to look over.
4.Outline some ways that you would monitor the impact of your work undertaken with Clara.
(Your response should be no more than 100 words)
In order to provide the effective services and treatment to the Clara doctor have to collect all
information about the patient. In the case of Clara, doctor collect every information about her
issue, health problem etc and develop plan for monitor her improvement. In addition to this,
by collaborative working with other doctor can effectively deliver the treatment to her through
which she can able to improve her health.
a)Through your review process you learn that Clara is enjoying the support group and has joined
the wheel-chair basketball team, but that she has not yet applied for any jobs. After a few
questions, Clara tells you that she was initially too embarrassed to admit that she is living with
her parents and that they are reliant upon welfare support and that they have never been able to
afford a computer so she does not have access to a computer to write her resume at home.

Reflect upon your actions in this scenario. How effective do you think you were as
a case manager? What should you have done differently? How could you have
better understood and incorporated considerations of Clara’s socio-cultural
circumstances into your work with her? (Your response should be no more than
100 words)
In order to deal with Clara first I will understand the entire situation of Clara and analyse her
issue. According to her health problem I will organise and conduct the planning for deliver
further services and care to them. I will collectively work with her and politely ask their issue
and problem. I will adopt familiar behaviour with her and provide excellent treatment to them.
a)Given the information you now have, what actions could you now take to continue to support
Clara in her goal of gaining employment. (Your response should be no more than 50 words)
In order to take to continue to support Clara in her goal of gaining employment, I will help
her by provide right information about the employment. I will collect all information about
the effectively employment which is suitable with her and encourage her for the future
improvement. I will define the advantage and benefits of employment to her so as she can
attain goal of gaining employment.
3.8 Now imagine that you are a case manager for a drug and alcohol service. As part of your
role, you are facilitating a ‘Living in Victory’ course for recovering alcoholics. The
course is open for anyone to attend, however most participants have been urged to
attend by their counsellors or spouses. The goals for the course are to help the
participants continue steadfastly on the road to recovery.
a)Your organisation requires you to conduct some form of monitoring and review process for
group work, however, the method of the review is at the discretion of the case manager. How
would you intend on monitoring the impact that your course was having on the people who were
attending. (Your response should be no more than 100 words)
I will collect the information about the ‘Living in Victory’ course for recovering alcoholics
and conduct the ways to monitor the impact that course was having on the people who were
attending. In addition to this, I will use impressive controlling and monitoring method to
manage the activities of the ‘Living in Victory’ course for recovering alcoholics. On the
basis of the outcome, I would effectively manage the performance of group work. It is the
best activity to manage the activities because with help of group work any one can easily
attain its goal and target.
a)After examining the information you received from reviewing your course, you notice that
several of the participants provided feedback that the information in the course is not relatable
enough and that it does not reflect their experiences with alcoholism. How might you go about
revising aspects of your course to make the information more relatable? (Your response should
be no more than 100 words)
As per the given case I have analysed and assessed that there are several people who are
addicted for alcohol. It is very important for provide the awareness and information about the
disadvantage of the alcohol. By providing effective knowledge and information, I can help to
the people who are addicted of alcohol. I have seen various in this course that some person
who use alcohol as a medicine and some people who use the alcohol for their personal use.
17

CHCDEV002 Assessment Book Section 3
Assessor’s Comments
To be completed by the Australian Institute of Professional Counsellors to provide
constructive feedback on your responses to questions in Section 3 of this Assessment Book.
Competent / Not Yet Competent Assessor’s
Name:
Date:
Assessor's Comments - Overall
To be completed by the Australian Institute of Professional Counsellors to provide
constructive feedback on the assessment of this Assessment Book.

Competent / Not Yet Competent
Signature of Assessor: Date:FIRST RESUBMISSION
The following Entry Box is for students to complete any activities that require
resubmission
Important Note: In order to assist the marker in reassessing your work, please make
clear headings throughout your work, identify the Section Number, Question Number
and Page Number for each question you have to re-submit.
l弐Complete resubmission activities here
19

Assessor's Comments – First Resubmission
To be completed by the Australian Institute of Professional Counsellors to provide
constructive feedback on the first resubmission of this Assessment Book.
Competent / Not Yet Competent
Signature of Assessor: Date:SECOND RESUBMISSION
The following Entry Box is for students to complete any activities that require
resubmission
Important Note: In order to assist the marker in reassessing your work, please make
clear headings throughout your work, identify the Section Number, Question Number
and Page Number for each question you have to re-submit.
l弐Complete second resubmission activities here

Assessor's Comments – Second Resubmission
To be completed by the Australian Institute of Professional Counsellors to provide
constructive feedback on the resubmission of this Assessment Book.
Competent / Not Yet Competent
Signature of Assessor: Date:
21

·REFERENCES
Books and journals
Cunningham, M., Dawes, G. and Bennett, B.,2012. The Handbook of
Work Based Learning. Gower Publishing, Ltd.
Mumford, J. and Roodhouse, P., 2012. Understanding Work-Based
Learning. Gower Publishing, Ltd.
Kilanska , A. and Priest , H., 2014. Support workers’ mental health
knowledge and confidence in relation to exposure, experience, work
setting and training. Advances in Mental Health and Intellectual
Disabilities. 8(4). pp.248 – 259.
Liyanage, L., Strachan, R., Penlington, R. and Casselden, B., 2013.
Design of educational systems for work based learning (WBL): the
learner experience. Higher Education, Skills and Work-Based Learning.
3(1). pp.51 – 61.
Mahony, D., Klimchak, M. and Morrell, D., 2012. The portability of career-long work
experience: Propensity to trust as a substitute for valuable work experience. Career
Development International. (17)7.pp.606 – 625.