CHCDIV001 Work with diverse people Assessment Criteria

This assessment is designed to assess the knowledge of the students as required to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. It includes short answer questions and is supported by submission instructions, assessment feedback, review or appeals, and specific instructions. The assessment also covers topics like Australia's diversity, marginalized groups in the community, changing cultural practices in Australia, and appreciation of diversity and inclusiveness within the workplace.

1. Knowledge
Assessment
Criteria
Unit code, name and release number
Qualification/Course code, name and release number
Select qualification from drop-down list
Assessment Declaration
This assessment is my original work and no part of it has been copied from any other
source except where due acknowledgement is made.
No part of this assessment has been written for me by any other person except where
such collaboration has been authorised by the assessor concerned.
I understand that plagiarism is the presentation of the work, idea or creation of another
person as though it is your own. Plagiarism occurs when the origin of the material used is
not appropriately cited. No part of this assessment is plagiarised.
This declaration only needs to be completed if you are not submitting your assessment
online.
Student signature and date

Assessment Instructions
Table 1 Assessment instructions
Assessment details Instructions
Assessment
overview
The objective of this assessment is to assess your knowledge
as would be required to effectively complete tasks outlined in
elements and performance criteria of this unit, manage tasks
and manage contingencies in the context of the work role.
It is an online or take-home assessment.
Assessment Event
number
1 of 2
Instructions for
this assessment
This is a written assessment and it will be assessing you on
your knowledge of the unit.
Your assessor will provide assessment results and feedback
online, or via the feedback form in part 3 of this document.
Note: if you are submitting through an online platform, the
assessor will give you feedback via the platform.
This assessment is in one part:
1. Short Answer Questions
And is supported by:
 Assessment Feedback
Submission
instructions
Where possible, complete and submit this assessment online
via TAFE NSW online learning platform.
Upload all the required assessment files in the assessment
area on the online learning platform.
Alternatively, hand all required assessment files to your
assessor for marking. Make sure you have added your name to
the bottom of each page of the assessment.
It is important that you keep a copy of all electronic and hard
copy assessments submitted to TAFE NSW and complete the
assessment declaration when you have submit the
assessment.
What do I need to
do to achieve a
satisfactory
result?
To achieve a satisfactory result for this assessment all
questions must be answered correctly.
This assessment must be your original work. You must be the
only author of the work, except where such collaboration has
been authorised by the assessor concerned.

Assessment details Instructions
No part of it is allowed to be copied from any other source
except where due acknowledgement is made. No part of this
assessment is allowed to be plagiarised.
If your assessment is not satisfactory you will be provided with
feedback and asked to resubmit responses to those questions
you answered incorrectly within two weeks, unless otherwise
agreed with the Head Teacher where there are extenuating
circumstances.
The student may access their reference text, learning notes and
other resources. To ensure authenticity the assessor is to
check that the content in the responses are not copied directly
from the learning notes or other resources.
The Assessment Feedback page must be signed by both you
and the assessor so you display that you have received,
understood and accepted the feedback.
Ensure your name appears on the bottom of each page of the
submitted assessment.
What do I need to
provide?
Computer and/or pens and paper, internet access if submitting
assessments online, ability to print or email completed
assessments, student ID
Due date/time
allowed
This knowledge assessment is an unsupervised assessment.
The assessment will have a two-week turnaround and take six
hours. The date will be as per your assessment schedule and
will be confirmed by your teacher.
Assessment
feedback, review
or appeals
In accordance with the TAFE NSW policy Manage Assessment
Appeals, all students have the right to appeal an assessment
decision in relation to how the assessment was conducted and
the outcome of the assessment. Appeals must be lodged within
14 working days of the formal notification of the result of the
assessment.
If you would like to request a review of your results or if you
have any concerns about your results, contact your Teacher or
Head Teacher. If they are unavailable, contact the Student
Administration Officer.
Contact your Head Teacher for the assessment appeals
procedures at your college/campus.
Specific Instructions

All questions are to be answered. Once completed this assessment is to be
submitted to your assessor for marking.
Throughout this assessment the word client is used. This refers to:
*Any person who is receiving a service from your organization and/ or you are
working with directly. This can include older people, families, children, youth, people
with a disability, people accessing services such as health care/ mental health etc.

Part 1: Short Answer Questions
Read the question carefully and when answering take into consideration the word
counts that are listed.
1. Australia is a very diverse country. Give three examples of what makes it diverse.
(20 – 50 words).
1.Diversity of birthplace as 26% of Australian population is born in another
country.√
2.Diversity in Language as the Australian population speaks over 200 different
languages. √
3.Diversity in Religion as the different groups of population have different
religions and spiritual beliefs consisting of Christianity, Buddhism, Hinduism,
Judaism and Islam. √
2. Give two examples of how Australia’s diversity contributes to the areas of
work and life listed below: (100 –200 words for the table)
Impact on work and life
Political
Diversity
Life-Political homogeneity can be isolating for some employees who
have different views and can lead to their unhappiness and stress at
workplace. √
Work- Political diversity provides all the employees equal rights to
vote and right to their own opinions while ensuring views expressed
by them are respected. √
Social
Diversity
Life- Social diversity influences the cultural and demographics
composition and the nature of social engagement in the country and
brings a positive multicultural society. √
Work- The social diversity in the experiences, languages, origin and
cultures brings a positive impact on social well-being and satisfaction
of the Australians. √

Economic
Diversity
Increased labour supply implies increase in income, household
consumption, taxation revenue and government spending. √
Work- Economic diversity increases younger labour supply at lower
costs and increases the demand for goods, government payments
and infrastructure. √
Cultural
Diversity
Life- Almost half of the population, either their parents in Australia
are born overseas and about 20% of the population speaks other
languages than English. √
Work- Cultural diversity in workplace at Australia helps the
companies in gaining higher returns on equity than Countries having
low levels of diversity at workplace. √
Noor Al-Rikaby

3. In the table below:
a. Give two examples of social, economic and cultural barriers that Aboriginal and/
or Torres Strait Islanders may experience (100 –150 words for the whole table)
Issue Impacts experienced by Aboriginal and Torres Strait Islander people
trying to access services
Social
Aboriginal and Torres strait Islanders experience social barriers such as
higher levels of poverty and lower employment levels. √
They also face poor health outcomes and shorter life than the average
people. √
Political
Political barriers faced by Aboriginal and Torres strait Islanders such as
trouble with alcohol, law and the substance abuse. √
It was also found that care more likely to experience threatened physical
violence than the others. √
Economic Almost half of the Aboriginal and Torres strait Islanders aged over 15
years live with restrictive long term health conditions and disabilities
(Temple, Kelaher and Paradies, 2019). √
They are more likely to experience than other Australians lower
education levels and employment levels than the average Australian
population. √
Cultural
Aboriginal and Torres strait Islander’s experience lack of services and
broken families because of their cultural. √
Aboriginal and Torres strait Islanders feels their exhausted as their
communities are being neglected from various services. √

Noor Al-Rikaby

b. List two impacts
these barriers may
have on Aboriginal
and/ or Torres Strait
Islanders to access
services (50 –75 words
in total for the table)

Issue Impacts experienced by Aboriginal and Torres Strait Islander people
trying to access services
Social
impacts
Aboriginal and Torres Strait Islanders experience poor health
conditions.
Poverty, hunger, and malnutrition. √
Political
impacts
Issues of sewerage and clean water provisions. √
Ineffective government programs due to lack of coordination with
Aboriginal people. √
Economic
impacts
Higher unemployment rates because of droughts and other natural
climates. √
Low education levels due to decline in education services and school
attendance. √
Cultural
impacts
Clashes with residents because of cultural differences. √
Experience racism and sexism due to their cultures. √

4. Australia’s diversity includes marginalized groups in the community. List two
potential needs of these groups in relation to: (250 – 350 words for the table)
Potential needs
Protection/
Protective
factors
The marginalised groups of Australia have potential needs includes
the Protection from environment pollution, sexually transmitted
diseases and infectious diseases which can cause them serious
health problems. √
These groups are exposed to excessive alcohol from their
childhood, so the potential need of protection can include the need
of Protection from pervasiveness of excessive alcoholism in both
the rural and urban communities. √
Physical
health
issue/care
needs
The marginalised groups of Australia live in poor housing and
poverty, so these needs can include the need to Good housing
conditions, adequate supply of water, education, and health
services. √
The physical health care issues can include the need of Healthcare
centre and access to adequate healthy diet to fight the issue of
malnutrition. √
Mental and
emotional
health care
needs
The marginalised groups of Australia do not have any mental care
awareness. The potential need can include Education and
awareness about the mental illness and its importance. √
The potential needs of marginalised groups of Australia can include
Exposure to mental healthcare facilities, medications, and
treatments. √
Trauma
The marginalised groups of Australia face trauma due to various
incidents throughout the history. So, these needs can include Easy
exposure to community-based healing programs supported by the
foundations such as Aboriginal and Torres Strait Islander Healing
foundation. √
These needs can also include the need of equal Government rights
and policies which provide protection from the occurrence of events
that can cause trauma. √
Exclusion The marginalised groups of Australia face discrimination and

exclusiveness from the other communities. These needs can
include the need to Equal employment rights and rights to
Education, √
These needs can also include the need of Protection from
existence, non-discrimination, protection of identity and
participation in public life as others. √
Negative
attitudes
The marginalised groups of Australia experience the negative
attitudes throughout their lives. The need for Development
programs to support these groups can arise. √
To deal with negative attitudes can include the need for Education
and awareness regarding discrimination and other factors. √
5. In what situations would you use: (50 –80 words for the table)
a. Language and cultural interpreters (please provide one real world example
with contact details.
Language interpreter: The language interpreter translates or conveys the
messages from one language to another between two or more parties.
Cultural interpreter: A cultural interpreter works to shape the exchange of ideas,
language, or translation between two parties.
Example: Translating and Interpreting Service (TIS National) Australia. √
b. Imagery
A cultural interpreter can be found in hospitals, local health department or at the
community cultural organisation. These professionals are specifically trained to
work with more than one cultural, ethnic or language groups. One of the best
examples of cultural and language interpreters can be the tourist guides available
on various tourist sites. √
6. Complete the table below by identifying: (100 –125 words for the table)
Three changing cultural practices in Australia.
What has influenced them

The impact they have had on society.
Changing practice Influences Impact
Western culture
practice
It was influenced primarily
from Britain and
Geography of Australian
continent.
It is the oldest surviving tradition
on earth due to which the
people are laid back, open and
direct. It has made the society a
multicultural society. √
Etiquette and
customs practices They have been influenced
throughout the history.
People of Australia are not
formal which makes their initial
greeting laid back and casual.
√
Religion practices. It is influenced by the
Multicultural society of the
country.
The religion has integral role in
development of education,
welfare, and health services. √
Noor Al-Rikaby
7. This question relates to your appreciation of diversity and inclusiveness within your
workplace. (100 –200 words in total for questions a-g)
a. Give two examples of how you value and respect diversity and
inclusiveness in your work.
1. To value and respect diversity and inclusiveness in my workplace, we all share
the common organizational goals with people from diverse cultures and strategize
with them. √
2. Inviting and accepting feedback and outputs from the people from other
backgrounds or cultures is a way to show respect towards diversity. √
b. Explain how you contribute to the development of work place and
professional relationships based on appreciation of diversity and
inclusiveness.
In the workplace, I try to know all my colleagues on the personal level regardless of
their origins, backgrounds, or cultures. It helps in finding some common grounds
and deepen the appreciation of differences and promotes inclusiveness in work
environment. It also builds a learning environment. √

c. Identify two of your work practices that make environments safe
for all.
1. Training: Providing training to all the employees before putting them onto the
actual work that might be dangerous, can provide a safe work environment to them
and the others too. √
2. Visual aids and messages: Putting visual aids, messages and label on the
restricted areas and hazardous work can protect the employees. √
Noor Al-Rikaby
d. What strategies do you use to ensure you show respect when
communicating with people from diverse backgrounds?
To show respect and value while interacting with people from diverse
backgrounds, etiquette must be maintained, and the slang should be avoided.
The communication must be kept simple and slow with active listening. Closed
questions should be avoided, and turns should be taken to talk. √
e. Identify two strategies you could use to communicate effectively, when
a language barrier exists.
1. Translation service: Finding someone who can be a mediator to translate the
messages being conveyed in an interaction is the best way for effective
communication. √
2. Using plain language: Using plain language and avoiding difficult words, simple
pronunciation and using simple body language can overcome the barriers of
language. √
f. Give two examples of social and cultural impacts that may occur when
there is a cross cultural misunderstanding.
1. Social impacts: The social impact of cross culture misunderstanding can be
social exclusion of the communities. √

2. Cultural impacts: The impact of cross culture misunderstanding can be negative
attitudes of communities towards a particular group. √
g. Identify two actions you can take as a worker to sensitively resolve
cross cultural differences when a misunderstanding occurs.
1. Addressing the issue: The issue raised from misunderstanding will be taken into
consideration immediately and openly and assistance can be seemed from others if
required. √
2. Reflecting on underlying values: The values that one person has will be reflected
which give a rise to expectations which cause misunderstandings. Then the
reflection will be discussed immediately. √
Noor Al-Rikaby
8. This question requires you to consider your own cultural background, experiences
and beliefs. (80 –120 words in total for questions a-c)
a. Describe one cultural view and/or bias you may have and why you think you
have this opinion.
I have a cultural biasness that have been in my family values from a long time
period i.e., respecting the elder people. In my culture it is taught that elder people
are experienced and have achieved enough in their life which is worth respecting.
√
b. If a worker has not reflected on their own cultural background or learned
about the cultural background of their client or customer, list two issues that
could occur in communication.
1. Misunderstandings: The first issue can arise is misunderstanding. The worker
might want to convey something, but the Client might interpret it into something
else. This can cause potential misunderstandings. √
2. Conflicts: Misunderstandings often leads to the rise of conflicts when the parties
involved in the communication are unable to understand the messages being
conveyed. √

c. Identify two ways to improve your own self and social awareness.
1. The first method which can be used is to be an active observer. Pay attention to
the issues and things which bothers yourself and other people. √
2. Another method is to take frequent feedback about yourself from others, accept
that feedback and wok upon it. Taking it positively is the key. √

9. Describe how gaining knowledge about diverse people and best practice in
responding to their needs can influence the following (50 –80 words for the table)
Personal behaviour
Personal behaviour
It will either bring positivity influencing professional
development or it can bring negative impacts which
can cause misunderstandings and create conflicts.
√
Interpersonal relationships
It can help in reducing prejudice and stigma and
also increase the understanding and acceptance of
other cultures. √
Perception
It will influence people to accept and respect other
cultures and understand similarities and differences.
√
Social expectations It can help in identification of variations between the
expectations of different cultures. √
10. Complete the following table, to demonstrate your skills and knowledge in recognizing
and respecting the needs of people from diverse social and cultural backgrounds. (60 –
100 words in total for questions a-b)
a. Using your knowledge of diversity, provide three examples where you have
used appropriate verbal and non-verbal communication to show respect for people
from different cultural or social backgrounds than your own.
1. Shaking hands when greeting someone as a non-verbal communication
because in many cultures shaking hands on initial meetings is a basic etiquette. √
2. Maintaining eye contact while communicating because in some cultures
maintaining eye contact while interaction implies active listening. √
3. Greeting someone before starting the conversation is an etiquette of every
culture. √

Noor Al-rikaby

b. Provide three examples where you have identified and responded
appropriately to a cross cultural misunderstanding (40 to 60 words for the table).
1. In some countries hand gestures means something else and lead to cross
cultural misunderstandings. To respond this situation, one must mind their body
language when interacting with other cultures. √
2. In some places wearing shoes is prohibited. Before going somewhere, the
instructions must be read/translated carefully. √
3. Words have different meanings in different cultures. If a misunderstanding arises
due to this issue, then the knowledge of own culture providing clear and polite
information must be shared immediately. √
11. Give a brief description of the Universal Declaration of Human Rights. (20-30 words)
The universal Declaration of human rights provides a framework or vision of the
world where everyone has equal opportunity to grow and develop regardless of
their identity, places where everyone where they live. √
12. Identify the relationship between human needs and human rights (30 – 50 words)
Human needs provide the basic grounds for human rights. The human rights are
prepared for fulfilment of or the ability to fulfil the basic human needs. They form a
discourse of human needs. It provides a command on the value of each and every
human and sets a strong language for their priority. √

13.
a. Give a brief definition of the following: (150-250 words for the table)
Diversity area Characteristics
Culture, Race, ethnicity
Culture refers to the traditions or social behaviours
of a particular society and Race is referred to the
categories of humans which shares distinct physical
traits. Ethnicity on the other hand refers to groups of
people classified to their common race, religion or
cultural origin etc. √
Disability
Disability is the conditions of the body or mind
impairment which makes difficult or the people to
perform or do certain things or activities and
communicate with the surrounding environments or
people. √
Religious or spiritual beliefs
Religion is referred to the certain set of beliefs and
practices shared by a community or group. Whereas
spiritual beliefs is more like an individual practice of
belief which provides a sense of peace and purpose
to the practitioner. √
Gender, including
transgender
Gender is a word used to describe the features of
men and women which are socially 4.constructed
i.e. sex. Transgender refers to a person whose
sense of gender does not correspond to their birth
sex. √
Intersex
It refers to a variety of situations in which a person is
born with sexual anatomy or reproductive which
does not fit the boxes of female or male categories.

√
Generational
It refers to the features of the people born and living
at about the same time collectively. √
Sexual orientation/ sexual
identity — lesbian, gay,
bisexual, heterosexual
It refers to sense of a person having a particular
gender. Lesbians are the women physically
attracted to other women whereas gay refer to the
men physically attracted to other men. Bisexual
refers to the person who is attracted to both the
genders and heterosexual refers to person who is
attracted to a particular gender only. √

b. Your culture and your experiences influences your identity.
In the table below,
 identify two groups of people (each must be different to your culture and identity)
 For each of the two groups explain the impacts that:
o your attitudes and you use of language towards these groups may impact on these groups
o the impact Australian policies and structures may have on these groups of people.
Examples of cultural, social and personal identities could include things such as:
Middle-Eastern Australian Man Non-conformist, political activist Hindu Woman from middle class socio-
economic background
Proud member of LGBTQI+ community Gamer Caucasian, atheist heterosexual male
Emo/Gothic etc. Strong, Proud Aboriginal Male/ Female Surfer/Skater etc.
My identified cultural/social/personal identity is:
_____________________________________________________________________________
Cultural Group 1:
Middle-Eastern Australian Man√
Cultural Group 2:
Proud Aboriginal male√
Attitudes and
Impacts
My attitudes include:
Discriminatory attitudes and negative attitudes.
My attitudes include:
Positive attitude towards all the Australians.
The impacts these attitudes may have included:
People experience discrimination.
Believes multicultural society is good.
Trust in government.
The impacts these attitudes may have included:
Experience discrimination.
Excluded from the social life.

Cultural Group 1:
Middle-Eastern Australian Man√
Cultural Group 2:
Proud Aboriginal male√
Concerns about asylum seeker boat arrivals.
Language
and Impacts
The language I use about this group of people include:
Australian English, Arabic, African languages
The language I use about this group of people include:
250 languages and 600 dialects with distinct cultures
and beliefs.
The impacts my language may have included:
Low impacts as majority of the people speak Australian
English as their primary language.
The impacts my language may have include:
Social exclusion.
Discrimination.
Policies and
Structures
and their
impacts
The impacts Australian policies and structures may
have on this group of people include:
Impact on contiguous external states and impact on
themselves.
Significance of global ramifications.
The impacts Australian policies and structures may
have on this group of people include:
Separate education
Town curfew
Alcohol bans
State guardianship of the Aboriginal children and laws.

Cultural Group 1:
Middle-Eastern Australian Man√
Cultural Group 2:
Proud Aboriginal male√
Noor AL-
Rikaby

14. Give a brief overview of the legal and ethical considerations for working with diversity, how these impact individual workers and the
consequences of breaches. (150 - 250 words for the table)
Discrimination Legislation Ethical
Consideration Impacts on workers Consequences of breaches
Age Age Discrimination Act, 2004.
The act makes it
unlawful to
discriminate on
the basis of age
when advertising,
recruiting and
selection
processes of jobs.
It provides equal job
opportunities to all the
employees.
The consequences of
breach of the legislation
includes the disciplinary
action against the
offender, legal
proceedings against the
offender or employer of
offender. √
Disability
The Disability Discrimination
Act, 1992
It makes disability
discrimination
unlawful and
promote equal
opportunities,
rights and access
for people with
disabilities.
It covers all the areas of
employment and makes
it unlawful for a person
to be discriminated in
the workplace because
of their disability.
The consequences may
include action against
the offender or the legal
proceedings against the
offender or both of them.
√
Racial
Racial Discrimination Act,
1975
The law makes it
unlawful to
discriminate
against a person
because of their
race, colour,
Fair and equal
opportunities of job
recruitment, selection,
training, transfer or
promotion opportunities
and termination in a
The consequences of
breach of racial
discrimination law
includes action against
the offender or the legal
proceedings against the

Discrimination Legislation Ethical
Consideration Impacts on workers Consequences of breaches
origin national or
ethnic or any
immigrant status.
workplace. offender or sometimes
both of them. √
Sex
Sex discrimination Act, 1984
The law states
that it is unlawful
to discriminate
against a person
because of their
gender, sex,
identity, sexual
orientation,
martial status or
intersex status in
a workplace.
It protects the
employees from unfair
treatment or harassment
of employees at the
workplace.
The consequences of
breach of the sex
discrimination legislation
includes the appropriate
action against the
offender, legal
proceedings against the
offender or employer of
offender. √

15. Give a brief overview of the following concepts and how they impact on different
work roles. (150 – 250 words for the table)
Cultural concept Overview Impact
Cultural Awareness Cultural awareness is
responsiveness of similarities and
differences which exists between
two different cultures.
Impact of cultural
awareness is as following:
Understanding and
awareness of different
cultures helps in
understanding why people
do things the way they do.
It can allow the other
people and oneself to
sympathise with their
situation. √
Cultural Safety Cultural safety includes the
actions which identify, respect and
nurture the distinct cultural identity
of the persons and safety meet
their needs, rights and
expectations. In simple words, it
means to work according to the
prospective of others and not from
own perspective (Curtis and et.al.,
2019).
It provides an environment that is
socially, emotionally, physically
and spiritually safe for the people.
It can enhance the nature
and scope of services and
bring a positive impact on
the different work roles.
It impacts the overall well-
being of the employees.
It helps in formulation of
strategies to enhance self -
knowledge, evaluation and
systemic reflection.
It ensures that there is no
assault, challenge or
denial of identity between
the people regarding who
they are and what they
need. √
Cultural
competence
Cultural competency means
becoming aware of existing
cultural differences, appreciating
them and having an
understanding of those
differences and then accepting
them. It also refers to being
prepared to protect against
acceptance of own beliefs, action
and behaviours as normally.
It ensures better and
effective communication
between the employees
from different cultures and
backgrounds.
Creates and awareness
that every individual have
different needs relating to
their cultural backgrounds
(Henderson and et.al.,

2018). √
16. List the Australian framework, approaches and instruments that could be
used in the workplace to ensure the human rights are met for a marginalized group
such as refugees (25 – 50 words for the table)
Framework Approaches Instruments
Human Rights Commission
Act, 1986
Participation, accountability,
equality and non-
discrimination, legal and
empowerment (Sadh, Vinay
and Shashidhara, 2019).
Rules and regulations or by
laws.
Industrial instruments
International instruments
Constituent instruments
Statutory instruments.
17. Briefly outline the
rights and
responsibilities of
workers, employers
and clients* and
what actions you
would take when
these rights are
being infringed or
responsibilities not
being carried out.
(150 – 250 words
for the table)
Rights and Responsibilities Actions
Workers Responsibilities:
 Do the work
personally for which
they are hired for.
 Do their work
seriously and
carefully.
 Avoiding putting
themselves and
others in danger.
 Follow the
instructions of their
 Discipline workers
by giving them a
warning or
suspension.
 Giving letter
evaluating their
performances or
demoting them.
 Firing the
workers.
 Taking the
workers to court
to make them pay

employers.
Rights:
 Health and safety in
workplace
 Right to privacy
 Basic Human rights
 Freedom and
association to equal
opportunity
 Protection against
discrimination (World
Health Organization,
2020).
the fine in a
certain amount of
money.
Employers Responsibilities:
 Providing the
employee a place to
work and ensuring
that they have
access to it.
 Ensuring safe
working conditions
for the employees.
 Treating the
employee with
respect.
 Paying agreed
salaries and benefits
including paid
holidays and
vacation to
employees.
 Providing note for
ending of the
contracts or lay off to
the employees from
the work.
Rights:
 Hiring an employee.
 Giving instructions
 Dismissing and
dissolving a contract
of employment
(Tavits, 2018).
If the employer does not
respect their
responsibilities,
employees can file the
complaints with the
following:
 Human rights
commission
 Small claims
court, Supreme
court or the
Federal Court.
Administrative Labour
Tribunal.

Clients Rights of clients:
 Right to chose or
change hearing
service provider
 Safety and Quality
 Right to be informed
about services
 Right to comment on
care.
 Right to privacy of
personal information.
Responsibilities:
 Treating the service
provider with
respect.
 Disclosure of
accurate a relevant
information needed.
 Attending
appointments.
 To pay a certain fee
for the products or
service.
If the client's rights are
not respected they can
file complaints with the
following:
 Consumer courts
 Supreme court or
the Federal Court.
18. Outline two
resource that
support individuals
and organizations to
embrace and
respond to diversity
(20 – 30 words)
1. Diversity Health Institute: works to improve health and well-being of Culturally
and linguistically diverse communities.
2. Queensland Department of communities-Multicultural resource Directory:
Lists more than 1500 organizations with ethnic community focus.

Noor Al-Rikaby

References:
Books and journals:
Curtis, E. and et.al., 2019. Why cultural safety rather than cultural competency is
required to achieve health equity: a literature review and recommended
definition. International Journal for Equity in Health. 18(1). pp.1-17.
Henderson, S. and et.al., 2018. Cultural competence in healthcare in the community:
A concept analysis. Health & Social Care in the Community. 26(4). pp.590-
603.
Sadh, K., Vinay, B. and Shashidhara, H.N., 2019. Human Rights violation in persons
with Mental Illness and contribution of National Human Rights Commission
Report (NHRC).
Tavits, G., 2018. Tasks and Responsibilities of an Employer in a Digital Age: How to
Comply with Applicable Requirements for Work Conditions. Juridica Int'l. 27.
p.79.
Temple, J.B., Kelaher, M. and Paradies, Y., 2019. Prevalence and context of racism
experienced by older Aboriginal and Torres Strait Islanders. Australasian
journal on ageing, 38(1), pp.39-46
World Health Organization, 2020. Coronavirus disease ( COVID-19) outbreak:
rights, roles and responsibilities of health workers, including key
considerations for occupational safety and health: interim guidance, 19 March
2020 (No. WHO/2019-nCov/HCW_advice/2020.2). World Health Organization.

250 Assessment Feedback
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the feedback.
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