CHCDIV001 Work with diverse people - Assessments

This page contains assessments for CHCDIV001 Work with diverse people, including questions and answers related to diversity, communication, conflict resolution, and human rights. The assessments cover topics such as behaviours that do not display respect for diversity, access and equity, adapting to meet diverse needs, modifying work practices to accommodate diversity, improving communication, resolving conflicts, workplace discrimination, language barriers, Universal Declaration of Human Rights, and issues affecting Aboriginal and Torres Strait Islander peoples.

CHCDIV001
Work with diverse people
Release 1
Total Training Solutions Adelaide
Assessments
Aspire Version 1.1
CSDIV001R

CHCDIV001
Work with diverse people – Assessments
Part A – Questions
Question 4 List 4 behaviours that do not display respect for diversity
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CHCDIV001
Work with diverse people – Assessments
Answer  Discrimination among the employees
 Lack of effective communication
 Inequality in compensation
 Conflicts among employees
Marking q Satisfactory q Unsatisfactory
Question 5 Define access and equity :
Answer Access and fairness manner rules and methods are aware of the
person desires of clients whose age, gender, cultural or ethnic
background, incapacity, sexuality, language capabilities, literacy or
numeracy level, unemployment, imprisonment or far off place can
also gift a barrier to get entry to and participation. Equity is the
availability of personalised resources needed for all individuals to
reach commonplace desires. In other phrases, the dreams and
expectations are the identical for all students, but the helps had to
achieve those desires depends on the students' wishes.
Marking q Satisfactory q Unsatisfactory
Question 6 How can a support worker adapt to meet the diverse needs of your
clients?
Answer Professionalism in customer support method various things to
exceptional humans, however all of them are worth of your time,
recognize and interest. When customer support representatives
acknowledge and appreciate range, they've a extra opportunity to
draw and preserve diverse customers, construct better rapport with
them and growth patron pride. Every commercial enterprise has a
subculture, and respecting variety ought to be one of the number
one values guiding your team. Make certain all of your personnel
show true sense of fairness and goodwill, and take customer
requests significantly, irrespective of what their race, religion, social
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CHCDIV001
Work with diverse people – Assessments
fame, or different characteristics are. No condescending.
Marking q Satisfactory q Unsatisfactory
Question 7 List some ways in which work practices can be modified to
accommodate diversity to create safe environment for workers and
clients.
Answer  Commit to boosting your own cultural competency
 Treat others how they want to be treated
 Observe diverse traditions, celebrations, and holidays from
other cultures
 Contribute to the cultural diversity of your own workplace
Marking q Satisfactory q Unsatisfactory
Question 8 List 4 strategies for improving communication?
Answer  Focus on the issue, not the person.
 Be genuine rather than manipulative.
 Empathize rather than remain detached.
 Be flexible towards others.
 Value yourself and your own experiences.
 Use affirming responses.
Marking q Satisfactory q Unsatisfactory
Question 9 Explain what language barrier is and list 3 strategies you could use
to overcome these barriers:
Answer  Use plain language.
 Find a reliable translation service.
 Enlist interpreters.
 Provide classes for your employees.
 Use visual methods of communication
 Use repetition.
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CHCDIV001
Work with diverse people – Assessments
 Be respectful.
Marking q Satisfactory q Unsatisfactory
Question 10 Describe 4 non-verbal communication styles.
Answer  Facial expressions.
 Body movement and posture
 Gestures
 Eye contact
 Touch
 Space
Marking q Satisfactory q Unsatisfactory
Question 11 When will you need interpreter? And what communication aid you
can use if no interpreter available
Answer Engaging an interpreter is recommended whilst the patron:
Requests it. Speaks English as a second language and is in a
demanding, complex or unfamiliar situation. Is hard to understand. A
expert interpreter is constantly wished all through calls, exhibitions,
in person or video conferences, and at lectures wherein new
products, facts, or business plans may be defined. It is crucial to get
a professional interpreter with experience precise to your industry.
Marking q Satisfactory q Unsatisfactory
Question 12 Give a reason why the ethnicity of an interpreter for a person is
important
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CHCDIV001
Work with diverse people – Assessments
Answer The ethnicity of the interpreter is vital. Some sufferers may not want
to have interpreters from unique communities, for political reasons or
because of confidentiality fears in small groups. The cellphone
interpreter carrier need to be supplied if an onsite interpreter is
refused. Cultural interpreters can facilitate clinician–affected person
interaction in a number of ways.
Marking q Satisfactory q Unsatisfactory
Question 13 Identify possible issues that may have led to communication
difficulties:
Answer Video messaging allows for employees or groups everywhere
throughout the globe to instantly join. Organizations use video
messaging programs for better conversation with lengthy-distance or
faraway employees. Because the programs show people through
video, they're regularly favored over phone calls. Email entails the
sending and receiving of conversation through a virtual inbox. Most
companies use electronic mail for both inner and external
communique. Once sent, a person cannot edit or alter emails in any
way, necessitating thorough editing on each message.
Marking q Satisfactory q Unsatisfactory
Question 14 List some medical conditions that can cause communication
problems:
Answer  Hearing disorders and deafness.
 Voice problems, such as dysphonia or those caused by
cleft lip or palate.
 Speech problems like stuttering.
 Developmental disabilities.
 Learning disabilities.
 Autism spectrum disorder.
 Brain injury.
 Stroke.
Marking q Satisfactory q Unsatisfactory
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CHCDIV001
Work with diverse people – Assessments
Question 15 List 3 strategies you can use to resolve conflict at work place:
Answer  Talk with the other person.
 Focus on behaviour and events, not on personalities.
 Listen carefully.
 Identify points of agreement and disagreement.
 Prioritize the areas of conflict.
 Develop a plan to work on each conflict
 Follow through on your plan
 Build on your success.
Marking q Satisfactory q Unsatisfactory
Question 16 List few legislations deals workplace discrimination:
Answer It is likewise pertinent to note here that the ID Act prohibits fee of
sure 'unfair labour practices', which consist of: discrimination
towards any workman for filing prices or attesting against an agency
in any inquiry or intending referring to any industrial dispute or
discriminating in opposition to workmen by reason.
Marking q Satisfactory q Unsatisfactory
Question 17 Where can you seek assistance if you been harassed and
discriminated at workplace?
Answer If a person being burdened at paintings, you've got a duty to inform
your business enterprise. If a experience comfy, you furthermore
may should tell the harasser that locate his or her conduct
unwelcome. One can also communicate to dad and mom, every
other adult. Find out if agency has a coverage on harassment.
Marking q Satisfactory q Unsatisfactory
Question 18 Describe importance of communication at work place?
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CHCDIV001
Work with diverse people – Assessments
Answer Good communication can raise teamwork and result in better
venture collaboration. Workplace communication is important for
streamlining internal communique. Maintaining effective
communique guarantees that management and the team under
them are on the identical page. Whether you are an corporation or a
small commercial enterprise, having excellent communication from
pinnacle to backside is crucial. This refers back to the actual
statistics being understood through every birthday party concerned,
the usage of phrases that mean the same to every person,
specifically when it’s enterprise-unique terminology.
Marking q Satisfactory q Unsatisfactory
Question 19 If a language barrier exists between you and another person, and an
interpreter wasn’t available, how else could you communicate?
Answer Language barriers are a not unusual assignment here at Nulab, as
they're with many international groups. More than half people
communicate Japanese, some only speak English, and a developing
majority are gaining knowledge of to speak each.
Marking q Satisfactory q Unsatisfactory
Question 20 Describe what the Universal Declaration of Human Rights is. What is
an example of a breach of the Universal Declaration of Human
Rights? How could you respond to a breach of human rights?
Answer The Universal Declaration of Human Rights (UDHR) is a report that
acts like a worldwide avenue map for freedom and equality –
protecting the rights of each individual, anywhere. The Declaration
outlines 30 rights and freedoms that belong to anybody and that no
person can put off from the people.
Marking q Satisfactory q Unsatisfactory
Question 21 Provide an example of one social, one political and one economic
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Work with diverse people – Assessments
issue that affects Aboriginal and Torres Strait Islander peoples, and
discuss the impact of these issues in relation to the workplace.
Answer Aboriginal and Torres Strait Islander people are more likely than
other Australians to revel in diverse varieties of downside, which
includes higher unemployment charges, poverty, isolation, trauma,
discrimination, publicity to violence, problem with the regulation and
alcohol and substance abuse.
Marking q Satisfactory q Unsatisfactory
Question 22 Describe steps that could be taken to improve the likelihood of
Aboriginal and Torres Strait Islander peoples accessing the health or
welfare services they require.
Answer Gain an Aboriginal attitude of various topics by means of studying
broadly outside of mainstream media. Watch Indigenous tv
packages along with National Indigenous Television Network (NITV).
Listen to Indigenous radio packages. Learn approximately your local
network's Indigenous history and historical past.
Marking q Satisfactory q Unsatisfactory
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CHCDIV001
Work with diverse people – Assessments
Question 23 What is the Adult Migrant English Program (AMEP) and how could it assist
people from diverse groups?
Answer The Adult Migrant English Program (AMEP) is a loose service to help
eligible migrants and humanitarian entrants with low English tiers to
enhance their English language capabilities and settle into Australia.
Learning English will help you to take part greater completely in
Australian lifestyles.
Marking q Satisfactory q Unsatisfactory
Question 24 Identify the international, national, state/territory and local laws that
apply when workers discriminate against a person on the basis of a
disability.
Answer The Adult Migrant English Program (AMEP) is a free provider to help
eligible migrants and humanitarian entrants with low English degrees
to enhance their English language abilities and settle into Australia.
Learning English will help you to take part more completely in
Australian life.
Marking q Satisfactory q Unsatisfactory
Question 25 What is the relationship between human rights and human needs?
Answer The ideas of human rights and basic human needs are intently
linked. Human rights – rights that observe for all and sundry because
they are a human – may be visible as rights to the fulfilment of, or
ability to fulfil, simple human wishes. These desires provide the
grounding for human rights.
Marking q Satisfactory q Unsatisfactory
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