CHCDIV001 Work with diverse people - Assessments

CHCDIV001
Work with diverse people
Release 1
Total Training Solutions Adelaide
Assessments
Aspire Version 1.1
CSDIV001R

CHCDIV001
Work with diverse people – Assessments
Part A – Questions
Question 4 List 4 behaviours that do not display respect for diversity
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CHCDIV001
Work with diverse people – Assessments
Answer  Discrimination among the employees
 Lack of effective communication
 Inequality in compensation
 Conflicts among employees
Marking q Satisfactory q Unsatisfactory
Question 5 Define access and equity :
Answer Access and fairness manner rules and methods are aware of the
person desires of clients whose age, gender, cultural or ethnic
background, incapacity, sexuality, language capabilities, literacy or
numeracy level, unemployment, imprisonment or far off place can
also gift a barrier to get entry to and participation. Equity is the
availability of personalised resources needed for all individuals to
reach commonplace desires. In other phrases, the dreams and
expectations are the identical for all students, but the helps had to
achieve those desires depends on the students' wishes.
Marking q Satisfactory q Unsatisfactory
Question 6 How can a support worker adapt to meet the diverse needs of your
clients?
Answer Professionalism in customer support method various things to
exceptional humans, however all of them are worth of your time,
recognize and interest. When customer support representatives
acknowledge and appreciate range, they've a extra opportunity to
draw and preserve diverse customers, construct better rapport with
them and growth patron pride. Every commercial enterprise has a
subculture, and respecting variety ought to be one of the number
one values guiding your team. Make certain all of your personnel
show true sense of fairness and goodwill, and take customer
requests significantly, irrespective of what their race, religion, social
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