CHCDIV001 Work with Diverse People

This document provides information on work practices that are culturally appropriate, the cultural diversity in Australia, the impact of rich culture influences on the early childhood education sector, equal employment opportunities, and strategies to eliminate bias and discrimination in the workplace. It also discusses the importance of awareness of cultural conceptions and pre-conceptions as a community worker and the efforts being made in Australia to meet new cultural practices. Additionally, it covers the concept of stereotyping, discrimination, and equal employment opportunity.

CHCDIV001 Work
with Diverse People
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QUESTIONS...................................................................................................................................3
REFERENCES..............................................................................................................................11
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QUESTIONS
1. How would you describe work practices that are culturally appropriate?
Work practices are culturally appropriate according it must be free of racism,
stereotyping, labelling, bigotry, prejudice, bias and non discriminatory practices (Miles-Johnson,
2019). Cultural appropriate is defined as utilisation of elements and objects of non dominant
culture that can be effectively provided that the help of learning about other cultures building
trust and overcoming language barriers with the help of practicing active listening.
2. Australia is culturally diverse society –what does this statement mean to you?
According to the statement it states that Australia is culturally diverse society. It had been
determined that this country is having quality of different as well as diverse culture. Furthermore
it has been determined that this country is itself unique as well as diverse country in different
ways such as climate culture, history, population and geography. Furthermore, according to the
analysis this country is multiracial as well as multi-cultural that is being significantly reflected
through its lifestyle, countries food, experience and cultural practices. Australia diversity
significantly influences and developed cultural environment which is innovative, energized and
outward looking.
3. Rich culture influences continue to change the culture practices in Australia. How have these
influences impacted on the early childhood education sector?
It has been determined that rich cultures tendencies significantly impact the manner in which
children undertake their participation in education as well as learning. Furthermore according to
the analysis it has been determined that rich culture practices and influences is becoming more
common to accommodate the society in which we live in this age (Stone and et. al., 2020). In
addition to the change to the manner in which individual think is what is included in child care
environment. As to involve cultural diversity this can be done with the help of certain practices
such as adding food on the menu from diverse cultures, offering various customs from distinct
countries for children to dress up, offering equipment as well as resources that significantly
promote different culture, reading story that involves images from distinct countries and taking
use of multicultural dolls during play time and display poster that significantly promote cultural
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diversity. These are some of the experiences that have been seen by me commenced by me as a
family day-care educator.
4. How do equal employment opportunities, sex, race, disability anti-discrimination and similar
legislation impact on work and social practices?
Employment opportunities such as anti-discrimination, race, disability and other similar form of
legislation have significant impact on social as work practices. It has been determined that
diverse workforce that is reflective and free of discrimination of the NSW community is
productive as well as more innovative, that further deliver services with high quality. This has
been determined that in NSW sector that are some certain effective form of workforce diversity
initiatives that includes building positive workplace that significantly provide support to all
employees, effectively strengthening workforce planning capability- in order to integrate various
strategy of workforce diversity and building a workforce that significantly reflect the diversity of
wider community (Stabile, 2020). It is essential to prioritise significant measures in order to
strengthen workforce management such as, diversity in government sector as equal opportunities
significantly enhance work and social practices effectiveness.
5. What resources and assistance are available within the service/centre and wider community in
relation to culture diversity issue?
There are number of resources as well as assistance that are available within service/centre and
wider community in context to cultural diversity issue. It has been identified that Local libraries
act a great source of information that provide support multi cultural resources. It has been
evaluated that valuable source of information can also be determined from Migrant Resource
Centres (Poon and Lee, 2019). Alone but this according to the analysis it has been evaluated that
children services centre is the professional support coordinator which is basically a part of
professional support program and infusion that was established by Australian government
department of education. Furthermore it has been determined that the, The Parenting Research
Centre, Australian Government - Department of Immigration and Citizenship, Federation of
Ethnic Community Councils of Australia (FECCA), NSW Department of Community Services,
Forum of Australian Services for Survivors of Torture and Trauma (FASSTT), The Australian
Government, Child Support Agency, New South Wales Health Multicultural Health
Communication Service, Victorian Department of Human Services, Making Multicultural
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Australia are some of the sources that effectively provide resources and assistance in service/
centre as well as in wider community that provide information related to cultural diversity issues.
6. Language is a key issue when working with others in the early childhood education
environment. It is important that all languages are supposed and recognised. How does your
organisation do this?
It is essential that all the languages are recognised in effective manner as it is act as a key
element while performing work with others in early childhood education. It has been identified
by me that my organisation provides support and recognition to languages with the help of
reflecting on the cultural background of families, children and staff and developing program as
well as routine on continuous manner, with the help of best practices and positive outcomes for
especially all the engaged stakeholders (Wren, 2019). In addition to this it has been identified by
me that my organisation effectively support as well as encourage sharing of customs, individual
home cultures, beliefs, rituals and language to broaden awareness for all. It is one of the most
effective measures through which my organization supports language. Furthermore, it has been
determined that my organization effectively assures that each and every individual are treated on
equal manner whether they speak any language.
7. What strategies could you implement to eliminate bias and discrimination in your workplace?
Discrimination and bias can affect productivity of organisation, it is essential to
implement strategies through which these can be overcome in an effective manner. It has been
identified that discrimination and buyers can be eliminated with the help of implementing certain
strategy which is creating an open atmosphere for each and every individual to share their
feedback as well as concerns, by offering and encouraging cultural sensitivity in order to allow
individuals to take that time to develop or learn understanding of all cultural factors, values and
believes. In addition to this by offering continuous training for staff to develop their
understanding and knowledge related to cross cultural practice as well as culture and sensitivity
is also one of the most effective measures to eliminate discrimination and bias. These are some
of the effective strategies through which discrimination and wires can be effectively eliminated.
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8. Describe the different types of diversity that may be apparent in the client and colleagues that
you work with?
There is diverse range of diversity that may be apparent in colleagues as well as client
that I work with. These diversified factors may include, Experiences when being raised, ,
Physical ability, Race and ethnicity, Age, Education, Gender, Problem-solving ability,
Communication ability, Culture, Team building ability, Language, Ability to work with others,
Listening ability, Level of self-awareness, Job description, Ability to be kind, Conflict resolution
ability, Income, Ability to motivate people and more.
9. Explain what stereotyping means?
It has been evaluated that stereotyping is a type of bias that can shape harming pictures of
individuals ... "Signifying" is the hidden certainty, message, or meaning of imparted terms.
Classifying individuals as a result of one distinct character, furthermore it has been determined
that stereotyping is a type of bias that can shape harming pictures of individuals due to a specific
trademark without having any information on the individual.
Stereotyping is accepting that in light of the fact that a specific number of individuals from a
class or locale do or have something at that point everyone from a similar zone is a similar way
(van Doren and et. al., 2020). In addition to this, it has been underlined that stereotyping can be
either sure or negative in its viewpoint. For instance, boys play with vehicles and little girls play
with dolls.
10. Why do you think it is important to have a good awareness of your own cultural conceptions
and pre-conceptions of diverse cultures as a community worker?
It is essential for individual to have good awareness of their own cultural conceptions as
well as for pre conceptions of different culture as community workers. It has been underlined
that culture is changing in a continuous manner it is essential for me to enable children’s to be
respectful and accepted towards all the culture. It is essential for me to have proper awareness
about my own culture other culture and the multicultural society of Australia is made up
of .Furthermore according to my perception it has been identified that culture significantly offer
individual with and blue print for living. Along with this it also determines idea related to
appropriate behaviour as well as value. As per my opinion are culture mainly determined the
manager in which we sleep eat and wear. They provide us the guidance of right and wrong and
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the manner in which children is required to be bringing up. Furthermore, it has been determined
them some of the certain aspect of culture are effectively available to the observer for example
language as well as clothing. With the help of these one can effectively have proper awareness. It
is essential to have proper understanding of the concept of culture as a community worker, as it
act as a key essential source of reminder that each and every individual have different attitude,
age, gender, race, physical ability, education, physical appearance and culture (Kelly and Fussell,
2019). With the help of proper understanding in awareness of all the culture I can be more open-
minded and can accept different things in effective manner.
11. What efforts are being made in Australia to meet various cultural practices that are relatively
new for our society?
There are subtle form of a first that are being undertaken in Australia with an aim to
fulfill various cultural practices with is relative link for society. It has been determined that if
everyone want to perform their work harmoniously with individual who belong from distinct
background it is essential to individual to become accepting element and respectful towards
religious practices, values and believes who is from different culture from their own society
(COMPANION, 2019). Along with this efforts such as making other individuals about other
cultures is being undertaken in Australia, as it is one of the most effective cultural practices
through which individual can become more respectful towards other culture.
12. Discrimination is when a person or a group is treated less favourable than another person or
group because of range of reasons-can you identify some of these?
Discrimination is defined as a practice in which other individual or group get treated less
favourable as comparatively to other individual or group due to wide range of reasons. It has
been identified that some of these region include race, marriage or civil partnership, nationality,
age, gender reassignment, sexual orientation, colour, religion or belief, disability, pregnancy and
maternity leave and more (Moragues-Faus and et. al., 2020). Thus, it has been determined that
these are some of the reason identified on which one can get discriminated.
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13. What is equal employment opportunity and what are the implication for work and social
practices?
Equality and Diversity is defined as a practice in which there is free of discrimination practices
prevails in a workplace. It helps in delivering high quality services and allows NSW community
to be more productive as well as innovative.
Workforce diversity priorities
It has been identified that in NSW government sector there are some certain form of initiatives of
workforce diversity that are building positive work places and offering support to each and every
employee, building a workforce that significantly reflects diversity of wider community and
strengthening workforce planning capability, with an aim to integrate workforce diversity
strategy. It has been determined that the public service commission mainly undertaken the
responsibility of strategic development as well as management of government sector workforce
in context to equality and diversity (Rillero, Soykal and Bicer, 2020). It further includes strategy
in order to assure that the sector to reflect diversity of the wider community. Furthermore, it has
been in the line that the Public Service Commissioner is entitled to prepare for the guidance on
workforce diversity and it is significantly place in workforce planning. It has been determined
that workforce planning is a regular strategic process that effectively allow an organisation
workforce to build a business environment which is positive for all individuals.
Aboriginal employment and workforce development
In addition to this, it has determined that, The NSW Public Sector has surpassed the
objective of 2.6% that has been set by the Council of Australian Governments that is required to
be fulfilled accomplished by the year 2015. While the current assessed portrayal level of
Aboriginal and Torres Strait Islander individuals in the NSW public area labor force is 2.74%. In
this it has been determined that to make significant improvement in work and profession
advancement openings for Aboriginal individuals in NSW is one of the most important priority.
Women
Furthermore, it has been underlined that, women representation level in NSW
government area is higher than in the NSW overall labor force. In any case, females are under-
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addressed in senior positions of authority and in certain exchange or expert jobs. These are
among some of the certain investigation in the year 2014.
14. What does your service/ centre do to ensure a culturally safe environment? Where could you
get further assistance external to the service/ centre in relation to cultural diversity issues?
There are some certain form of practices that has been undertaken by our service/centre
in order to make sure that there is culturally save environment to make sure and have cultural
interpreter as well as community service provide external support in context to cultural diversity
issues. With the help of this they can have further assistance associated to return to the service
centre in effective manner.
15. What is the difference between a translator and an interpreter?
In terms with translated it has been identified that they mainly deal with written text.
Furthermore, it has been determined that they effectively translate one language to another in
effective manner (Inoue, Fukuda and Brunner, 2020). In addition to this, it has been stated that,
translator is required for documents such as driving licence, birth certificate and other form of
written documents. While in context with interpreter it has been identified that they mainly
engaged with the process of spoken word or sign languages for example Chinese. The interpreter
are the individual who says in another language these are mainly required for situation when an
individual needs to have understanding of what the other person is saying.
16. Sometimes it may be better to ask for a cultural interpreter. When might this be the case?
It has been identified that it is essential to ask for a cultural interpreter in some cases, for
example if an individual belongs from different culture and are aware with only a little English.
It is the case in which it is essential to have a cultural interpreter as it effectively enhance
understanding in a well-defined an effective manner.
17. Explain your understanding of special needs for people seeking political asylum?
In term with understanding of unique needs of individual seeking political asylum, it has
been identified that they need help in mainly areas related to cross-cultural differences,
Communication, Religion/beliefs, Employment skills, Languages, Building trust.
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18. If a colleague disclosed to you that they believed a client was not normal because of their
cultural beliefs, how would you respond?
According to the above mentioned scenario it has identified by me that I would
effectively aware colleagues about that just due to their distinct believe to us, it does not mean
that they are not normal, as each and every individual have different set of practice that does not
make them distinct from our culture. I would also effectively show respect towards cultural
diversity in all interaction and communication with clients, co-workers and colleagues.
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Scenarios
Scenario 1
What personal and organisational strategies can you use to help create better mutual
understanding and working relationships?
According to in-depth analysis of the above mentioned scenario it has been identified that
there are some certain personal as well as organisational strategies with the help of which better
mutual understanding and working relationships can be built. It helps in managing for
productivity while assuring good working relationships.
Appreciate Others: It is one of the most important personal as well as organisational
strategies that allows individual to perform better by appreciating new colleagues. This will
significantly develop better relationship genuinely. Complimenting individual for their work
education and their cultural background helps in strengthening working relationship with others.
It has been identified that praise and recognitions acts as an essential organisations strategy that
effectively in hands productivity of individual.
Open and honest communication: It is one of the most important forms of personal
strategy in which open and honest communication helps in building mutual understanding as
well as working relationship. It has been evaluated that good relationship mainly relies upon
open and honest communication. This strategy helps in maintaining respect and honesty towards
other individuals.
Celebrate diversity: This strategy plays an essential role as an organisational strategy in
which by celebrating diversity in all possible way helps in recognising and redefining different
type of diversities. With the help of this strategy organisation can develop a positive workplace
environment that helps in facilitating strong and mutual relationship between team members.
Thus, according to the above mentioned analysis it has been identified that with the
implementation of different type of personal as well as organisational strategy understanding of
workplace function can be effectively understand by in individual, as these strategies effectively
facilitate mutual understanding that help individual from other background to work with others
in a collaborative manner.
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Scenario 2
What can you do to resolve this situation?
By analysing the scenario, it has been identified that individuals from culturally diverse
background are not getting along with the organisational structure and comparing their standard
with current organisational structure. It is creating differences at all levels that are practical,
personal and attitudinal in context with work. This issue is seriously threatening which is also
affecting my work. This situation can be effectively resolved with the help of communicating the
issue with the leader. In this individual from cultural a different background can get advantage of
employee diversity training that helps in sharing knowledge with the help of fair and polite
communication. This training helps the individual from different culture and learn about
standards of organisation that helps in resolving personal practical and attitudinal differences in
effective manner.
Scenario 3
Describe the physical support needs that may be needed in the workplace to assist john.
By evaluating the scenario it has been identified that John has returned to work after
receiving some serious injuries that make him to take regular breaks and used wheelchair along
with it has been identified that working as of John are also produced in this by providing
effective physical support in the workplace will allow John to feel included that helps him to
perform better it has been identified that according to the equality act 2010 there are some
reasonable adjustments which is required to be implemented by organizational in workplace and
physical layout practices in order to provide extra support or equipment to individual in this by
acquiring and modifying equipments and changing training materials aur policy will help John to
effectively conduct his roles and responsibility
Describe how John could be made to feel included, welcome and equal in your workplace.
It has been identified from the scenario that after accident John need physical support, thus
in order to make John feel included and welcome and equal to the in workplace, by sitting in a
chair to be on the same level as a person who uses a wheelchair is an effective measure that helps
them to feel included. It is essential to make extra efforts in order to include individual with
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difficulties it is essential to engage John in each and every decision making along with other
individuals in order to make him feel equally important. Thus, with the help of these measures
John could be made to feel included and can perform in a better way.
Scenario 4
What information do you need at this enrolment meeting?
The information need at this enrolment meeting is cultural background of Abbag and Alissa
along with the language that they speak.
How will you communicate with Alissa when she visits daily as Shirley will not be with her?
Communication can be done mostly with the help of simple sentences and gestures.
What support can you access for the staff?
Support relating to offering training to staff can be access in effective manner.
What support can you access for Alissa?
Alissa can be supported with the help of training to learn English language and learn about the
culture.
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Scenario 5
What will you do?
As per the scenario analysis it has been identified that Karlie is facing issues as she lives
too far away to walk and from the centre. She is a single mother and asked for or money to pay
for her taxi to get the children home as she was calculated her budget. In this I will surely help
her at first stage, as I am aware that she is a single mother and she had just moved into a unit and
she only knows her brother in the town.
How can you support this family in the short and long term?
In context with supporting the family for the short-term I will help her and provide her
$10. However in context with long term I will suggest her to gain financial support which is
being offered for single mothers in Australia. There are a number of charities like mission in
Australia such as salvation army, Mission Australia and more those who are helping single
mothers. I will make sure that Karlie reach out these services to take use of the resources and
assistance program for mothers in Crisis. There are also other form of income support provided
to single mothers through which they can automatically receive their income support bonus as a
financial assistance.
What support programs are available for Karlie?
There are number of support that I can access for Karlie in Australia such, as finding out the
financial support programs that are available for single mothers in Australia I will provide the
information about the sources through which Karlie can gain financial support and the benefits
being offered in the country. Along with this I will also make sure that all the benefits and
financial aid are being provided by unit for single mothers are being provided to Karlie.
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Scenario 6
What can the staff do?
By evaluating above mentioned scenario it has been identified that Brad and David are new
parents at my service the staff. Inappropriate attitudes towards Kylie can create an appropriate
attitude and can develop discrimination practices this can further affect environment and can
make Brad and David feel uncomfortable.
What strategies could they implement to eliminate the bias behaviour?
In order to eliminate the bias behaviour there are number of strategies that can be
effectively implemented. The first in this is to create a safe environment for all individual
respective of their gender and sexual preferences. It is important to develop clear and
discrimination policies and further enforce them in a fair and consistent manner and make each
and every individual aware about the clear instruction to avoid stereotyping. It is one of the most
effective measures to reduce unconscious bias. Along with this by having equality statement in
also help in overcoming the issues. By training staff members on diversity and inclusion also
helps in providing equality environment by offering equal benefit for same-sex couples that
covers and support transgender employee also help removing this bias behaviour.
How can the staff at the centre support Brad and David as well as the other parents at the centre?
It is essential for staff at the centre to provide support to David and Brad as well as other
parent at the centre. It has been identified that other parents developed concern towards Kyle
who is the son of Brad and David. In this by providing corporate equality practices and creating
inclusive workplace helps other parents to know about the LGBT couples. Along with this by
involving Brad and David together in the same room to discuss about the personal experiences
and about the issues they faced helps other people or staff members to understand their issues
that they are facing. It helps in developing effective relationship through which issue of bias
behaviour can be overcome in effective manner.
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Scenario 7
What are some of the issues you need to think about?
By evaluating the scenario it has been identified by me that there are some of the issues
that is essential to think about. It has been identified that Tobias have both of his parents as
professional and in their home Mandarin language is spoken. Tobias seems to be very tired and
the end of the week and also lack focus. This is due to the consecutive service that he takes 5
days a week after he finishes at my centre. In this it has been identified that being a 4 year old
children the pressure which is building upon him makes him feel weak and lack focuses that
affects his sleeping pattern. Along with this being a child of professional parents also allow to be
asked to face lack of care by his parents.
How can you support Tobias at the centre?
At the centre to Tobias can be supported by making him learn English language along
with some hours of sleep it helps him to be focus in an effective manner.
How can you discuss and educate the parents with respect to their cultural differences about
inadequate sleep and how this may be affecting Tobias?
There are some measures through which discussion can be conducted with Tobias parents
with respect to their cultural difference about inadequate sleep and how this may be affecting
Tobias. For this, there are different of communication tools such as taking advantage of simple
sentences as well as words. It is essential to effectively imprecise upon effective communication
that helps in building multilingual relationship. For this with the help of more gestures, patient
listening and fewer and sentence communication with the Tobias parents can be made.
How will you approach the issue of Tobias attending another service?
By communicating and educating to Tobias parents about the sleeping, tiredness and lack
of focus of Tobias due to taking another service helps in overcoming the issue of in an effective
manner.
How does the centre approach the expectations that Tobias parents may have on him?
It has been identified that Tobias has expectation effective manner to aware the use of
English language. This expectation can be effectively fulfilled by with the help of
communicating with Tobias parents in right way. It helps the four-year-old child to emphasise
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upon one centre at the same time that not only allows him to learn in effective manner but also
facilitate him to remain focused.
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Assessment Tasks
Task 1
a) List 3 ways in which you would demonstrate respect for cultural diversity whilst
communicating and interacting with families
 In order to work in a multicultural environment it is essential to be flexible during
interacting and communicating with families.
 With the help of different type of methods develop understanding as to gain knowledge
about different values and culture.
 By offering respect to other culture beliefs, perception and practices
b. What are some common causes of disputes between colleagues who have cultural differences?
Personal Problems
 Personality
 Cultural Differences
 "Just a Job" Vs. Career Aspirations
 Leadership
 Cultural Differences
 Responsibility
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c. What strategies could be implemented to resolve those disputes?
 Organize the next stage in time effective manner
 Measure the preparation of staffing & decide change it is required.
 Meet with individuals those who involved in the conflict on separate basis
 Effectively encourage engagement in team building days
d. If you were experiencing difficulty receiving a dispute, what action would you take?
It I experience difficulty in receiving a dispute I will immediately contact to supervisor,
team leader or any one of them as they are responsible to effectively implement grievance
procedure.
e) 5 do’s and don’ts for interacting with people from culturally diverse background
Do’s DONT’S
Do accept culture differences Does not engage in behaviour that makes
culturally different person left out.
Do talk in clear and slowly Do not try to speak like individual from
different culture.
Do understand non verbal dimensions for
example gesture, handshake and posture.
Does make any prior assumption about other
individual.
Do speak in a inclusive way Do not assume individual from different
culture is expert about their own culture
Do show empathy Do not take to any individual in demeaning
way.
TASK 2
Workplace practices must be implemented by all staff members to promote culturally and
psychologically safe environment
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There are some effective strategies with that are required to be implemented in an
organisational workplace structure as to promote culturally and psychologically safe
environment
 Sharing information about cultural practices
 Understand and accept cultural differences
 Treat all co-workers with respect
 Ensure confidentiality
Where staff may seek assistance
Staff member can easily seek assistance from by making written or online compliant
about their issue.
Contact detail for interpreter service
Mr. Jack Smith is working as interpreter in company and assists employees in resolving
their issues in both verbal and non verbal way. Employees can contact him on [phone]
3228
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gender-diverse sex workers and migrants from Brazil. The Sociological Review, 68(4),
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COMPANION, K.U.K.F., 2019. 44. A DIVERSE PEOPLE UNITED BY SHARED HOPES
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