CHCDIV001 Work with diverse people

Contents
Message to Student...............................................................................................................3
Student Overall Assessment Record Sheet.......................................................................5
Pre Assessment Checklist....................................................................................................7
Student Assessment Cover page........................................................................................9
Activity 1A – PC 1.1........................................................................................................11
Activity 1B – PC 1.2........................................................................................................12
Activity 1C – PC 1.3........................................................................................................13
Activity 1D – PC 1.4........................................................................................................14
Activity 2A – PC 2.1........................................................................................................15
Activity 2B – PC 2.2........................................................................................................17
Activity 2C – PC 2.3........................................................................................................19
Activity 3A – PC 3.1........................................................................................................20
Activity 3B – PC 3.2........................................................................................................21
Activity 3C – PC 3.3, PC 3.4...........................................................................................23
There are different strategies which can assist with communication in order to
reduce language barriers. These strategies are mention below in detail.....................24
It is very important that speaker has complete idea about the language in which they
are communicating. This techniques will help in using correct and appropriate words
as well as lead to effective communication......................................................................24
In communication process, it is essential to show respect towards other. By this
language barrier can be reduced and help in transferring ideas in better manner. . . .24
It is significant to use common language which is easy understood by both side.
This will help in reducing the usage of wrong and inappropriate word. ......................24
Activity 4A – PC 4.1, PC 4.2...........................................................................................25
Activity 4B – PC 4.3, PC 4.4...........................................................................................28
a)What does a cultural interpreter do?.............................................................................28
Cultural interpreter will help in understanding the culture in correct manner as well
as provide each and every detail about the culture.........................................................28
What is the role of a language interpreter?......................................................................29
Assessment 1: Underpinning Knowledge Questions Assessors Feedback......................30
Assessment 2: Research Work/Project (Q & A)...............................................................32

b.Research the Aboriginal and Torres Strait Islanders. What things are of specific
importance in this culture that would need to be considered when providing health
and community services? ................................................................................................42
c.What are four access and equity issues that Aboriginals and Torres Strait Islanders
face when being provided health and community services?.........................................42
i.Is this an example of cultural inclusiveness? Why/Why not? .....................................44
ii.How would you feel if you were in Shazia’s position?.................................................44
11.Answer the below questions.........................................................................................45
a.How effective is visual imagery when communicating information to ethnic
groups?.................................................................................................................................45
b.Provide at least three examples of universal imagery or colours used within the
workplace (you may draw examples where required).....................................................45
Assessment 2: Research Work/Project Assessor Feedback.............................................48
Assessment 3: Simulation / Workplace Observation......................................................50
Simulation / Workplace Observation 1...............................................................................50
Simulation / Workplace Observation 2...............................................................................51
Simulation / Workplace Observation 3...............................................................................52
Assessment 3: Workplace Observation.............................................................................53
Assessment 3: Simulation / Workplace Observation Assessor Feedback........................54
Message to Student
Please ensure you read the Assessment Information booklet and the Student Handbook provided to
you in your Learner App. Ensure you understand the assessment process.
These booklets provide important information such as:
 Overview
 Written work
 Active participation
 Collusion
 Who are you being assessed by
 Competency outcome

 Additional evidence
 Confidentiality
 Assessment appeals process
 Recognised prior learning
 Special needs
 Reasonable adjustment
 Assessment guide
 Assessment submission
 How should I format my assessments?
 Written work
 How should I reference the source of information I use in my assessments?
 Return of assessments
 Plagiarism
 What about copyright?
This assessment is a mixture of closed and open book questions, you will be required to
research different sources of media i.e. internet, text books and in the Student Guides
provided to you.
Please provide your answers using your own words. Do not copy or plagiarise from any of
your sources.
CHCDIV001 – Work with diverse people
For all documentation on the performance criteria and assessment requirements of the unit
CHCDIV001 Work with diverse people, please refer to the training.gov.au website using
this link. https://training.gov.au/Training/Details/CHCDIV001

Student Overall Assessment Record Sheet
Unit Code and Title CHCDIV001 Work with Diverse People
Student
Name
Student ID
Unit Start
Date
Assess
ment
Items
Attem
pts
Result
S =
Satisfactor
y
NS = Not
Satisfactor
y
DNS = Did
Not
Submit
C =
Competen
t
NC = Not
Competen
t
Date of
Comple
tion
Assessor/
Name and
Initials
Assessment 1
Knowledge/skills
Assessment e.g.
Questions & Role Plays
S NS DNS
Assessment 2
(if required) Project based activities S NS DNS
Assessment 3 Simulation / Workplace
Observation S NS DNS
Final
Assessme
nt Result
for this
unit
C NC
Feedback to Student
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________

____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
Assessor Name & Signature: ____________________________________ Date:
__/___/____
Student Declaration: I declare that I have been assessed in this unit and have been
advised of my result. I also am aware of my appeal rights.
Signature: _____________________________________ Date:
_____/______/______

Pre Assessment Checklist
Student Name: Assessor Name:
Unit Start Date: Location:
Unit Code and Name CHCDIV001 Work with
Diverse People
Checklist for
Conducting the
Assessment

Student confirms
readiness to be
assessed

Time and date of the
assessment was
diarised and agreed to
by the student

UnitDue Date: Time: Location:
Criteria against which
the students
performance will be
assessed are
explained to the
student

Student has read the
Assessment guidelines
document where
assessment methods,
processes and
documentation about
assessment have been
explained to student.

Has student any
special any special
requirements? Please
list special
requirements:


Confidentiality of
assessment outcome
has been explained.

Right to appeal
assessment decision
has been explained to
the student.

All hygiene, Work,
Health and Safety
requirements have
been met as per
orientation pack.

Instructions to the
Students
 Should you not
answer the
questions
correctly, you
will be given
feedback on
the results and
your gaps in
knowledge.
You will be
given another
opportunity to
demonstrate
your
knowledge and
skills to be
deemed
competent for
this unit of
competency
 If you are not
sure about any
aspect of this
assessment,
pleases ask for
clarification
from your
trainer.
 Please refer to
the Australian
Nursing and
Training

Services
Student
Handbook for
more
information.
 If you have
questions and
other concerns
that may affect
your
performance in
the assessment
please inform
the assessor
immediately.
In signing this form,
the student
acknowledges that
s/he is ready for
assessment and that
the assessment
process has been fully
explained. The
assessment
information gathered
(including student
name, but no other
personal details) will
be used by the training
organisation for
specific record keeping
purposes.
Student’s Signature:
Assessor’s Signature:

Student Assessment Cover page
Students to complete when submitting assessments
Unit Code and Title CHCDIV001 Work with Diverse People
Student Name
Student ID
Student contact
Unit Start Date
Student Declaration:
I declare that the work
submitted is my own
original work and has not
been copied or
plagiarised from any
person or source
(published or otherwise)
without acknowledgment
in the text.
I am fully aware of the
penalty of plagiarism.
Signature:_________________
_______________________
Submission Date:
_____/______/______

Assessment 1: Underpinning Knowledge Questions
Complete the following activities individually or in a group (as applicable to the
specific activity and the assessment environment).
Activity 1A – PC 1.1
Student
Name
Student ID ANT00000___
__
Reflect on your own
social and cultural
values and beliefs.
Social and culture
values as well as
beliefs has been
helpful in overall
growth and
development of
business. This has
helped me in
enhancing my
attitude towards
diversity and
different cultures.
What can you do to
prepare yourself to
work with all types
of different cultures
some of which will
have values and

beliefes very
different from your
own?
In order to prepare
myself to work with
different types of
culture which has
very different
values and belief
as my own I have
try to understand
different cultures.
This has helped
me in changing my
perception towards
other cultures.
Activity 1B – PC 1.2
Student
Name
Student ID ANT00000___
__
If you were unsure of
the cultural needs of a
particular person, how
would you go about
finding out
information about
that culture?

For collecting
information about
the cultural needs
of a particular
person I will try to
increase
communication
with that person.
This will help me in
gaining in sight
about their cultural
needs.

Activity 1C – PC 1.3
Student
Name
Student ID ANT00000___
__
1. What is
meant by non-
judgemental
practice? What
values may
affect it?
Non judgemental
practice refers to
the behaviour of a
person in which
they accept other
individual in the
way they are. They
do not judge a
person on the
bases of their
attitude and other
factors. This will
affect the value of
understanding and
appreciating others
as well as develop
better relationship.

2. You are
talking to a
friend outside
of work about
the number of
multicultural
clients where
you work. He
says ‘How do
you manage to
work with all
those different
kinds of
people?
How do you
know that you
are not going
to offend
someone by
mistake?’
I have very strong
value and I respect
each and every
culture. From this I
am very sure that I
will never offend
any one by mistake
also. I will try to be
friendly with that
person and at the
same time respect
their culture.

Activity 1D – PC 1.4
Student
Name
Student ID ANT00000___
__
Claude is a new client
at New Greens Aged
Care Facility. He has
come into aged care as
he has had a stroke
and his male partner
Ray is no longer able
to look after him.
Claude is finding it
very difficult to adjust
to life at the facility.
Ray’s sister brings him
in to visit Claude once
a month as he is
unable to drive, but
she has never been
able to accept their
homosexual
relationship. After 20
minutes or so she
insists on leaving.
Claude confides to
his carer that he
misses Ray terribly.
He might as well not
come to visit
anymore as his sister
glares daggers at
them if they so
much as hold hands
and says they are
disgusting. He would
so love just to share
some love and
affection.
What effect do you
think Claude’s
separation from
Ray is having on
his emotional
well-being?
This will have

negative emotional
effect on well being
due to separation of
Claude from Ray.
Claude miss Ray and
he felt terrible on the
behaviour of his
sister towards them.
Activity 2A – PC 2.1
Student Name Student ID ANT0
Please refer to Case study in Activity 1D and
answer the following questions:

What effect do you think Ray’s sister is having on
Claude’s emotional and psychological well-
being?
Ray’s sister is having huge impact over emotional
of Claude. She is not letting them meet with each
other.
Suggest at least three strategies could be put in place
to enable Ray to visit so that they can enjoy some
intimate time together?
Suggested strategies are mention below:
 Ray should visit Claude but ask his sister to
give them some time alone to talk in
private.
 Ray should ask Claude out for dinner
 Ray should ask Claude to visit him often at
the Green Aged Care Facility

If nothing is done to bring Claude and Ray together
how might this effect his health over a period of
time? Suggest four possible effects.
This will have impact over their emotional health. This
would lead to depression and mental illness. They
will be more irritate with other people
Research community support organisations that Ray
or Claude could contact to obtain advice about
their problems. List two organisations and provide
their web addresses.
Equality Federation and website is
https://www.equalityfederation.org/
LGBTQ Victory Fund and website is
https://victoryfund.org/

Activity 2B – PC 2.2
Student
Name
Student ID ANT00000___
__
1. How could you
develop or
improve your
social and
cultural
awareness?
Provide at
least three
strategies.
There are various ways
which will help an
individual to develop
as well as improve
social cultural
awareness. The key
strategies for which
will improve my social
and cultural awareness
is mention below:
 It is essential
to pay
attention
which will help
in providing
information
about the

difference in
culture.
 By celebrating
traditional of
different
cultures as
well as
understand
their festivals
and customs.
 Communicatio
n skills will
help in bridge
the culture gap
and improve
awareness
about different
culture.
2. Provide at
least 3
methods of
improving and
promoting
inclusiveness
of culture and
diversity in the
workplace.
Different ways to
promote and improve
culture and diversity at

workplace in mention
below.
 Provide
training so that
employees has
better idea and
information
about different
cultures.
 By providing
acknowledgem
ent and
honour to
multiple
religious as
well as culture
practices.
 By fostering
diversity in
thinking of
employees as
well as
promoting
different
cultures.
3. In one short
paragraph,
briefly explain
how everyone
is responsible
for cultural
inclusiveness.
Each and every person
play a crucial in
organisation and they
are responsible
towards cultural
inclusiveness. All
culture have their own
beliefs and values. It is
very important that
employees accepts

each other culture as
well as show respect
towards others. This
will help in promoting
diversity and equality
in organisation.
Activity 2C – PC 2.3
Student
Name
Student ID ANT00000___
__
Define cultural
safety and how
you ensure it in
the workplace.
Give three
examples.
Cultural safety
refers to the
concept of
developing safety
regarding different
cultures. There are
various ways to
ensure culture
safety in the
workplace. Three
major ways are
mention below in
detail.
 Developing
trust
between
employees
of different
cultures.

 It is
important to
show
respect and
value
towards
other
employees
as well as
communicat
e in effective
manner.
 Cultural
safety will be
ensure at
workplace
by removing
stereotypical
barriers
between
employees.

Activity 3A – PC 3.1
Student
Name
Student ID ANT00000___
__
How can you
show respect for
diversity in
communication?
There are different
ways which will
help in showing
respect for diversity
in communication
such as
 It is
essential to
speak slowly
as well as
clearly in
order to
communicat
e in effective
manner.
 It is very
important to
use correct
and
appropriate
words to
express
ideas and
thoughts in
front of
others.

 Person
should
maintain
normal
volume and
right pitch
while
communicati
ng with
others.

Activity 3B – PC 3.2
Student
Name
Student ID ANT00000___
__
Describe three
verbal and three
non-verbal
communication
techniques to
maintain
relationships,
mutual trust and
confidence.
VERBAL (techniques)
Verbal communication refers to
a style of communication in
which a person in interaction
with other person. This type of
communication includes use of
sound and words in order to
communicate with other. There
are different techniques that will
help in maintain relationship,
mutual trust and confidence.
 In order to develop better
verbal communication it
is essential to keep mind
open as well as avoid
judgements.
 Distractions should be
avoided in order to
communicate properly as
well as listen clearly.
 Using right pitch as well
as volume while
communicating with other
is very important as it will
help is transferring
message in better
manner.

Activity 3C – PC 3.3, PC 3.4
Student
Name
Student ID ANT00000___
__
1. How can you
overcome
language and
cultural

barriers? Give
a general
overview of
options in no
more than 150
words.
It is very important
to reduce language
and cultural
barriers while
communicating
with each others.
This will leads to
effective and
efficient
communication
between two
people as well as
proper flow of
information.
Language barriers
majorly consist of
issues in effective
communication that
occur due to lack of
understanding
about the different
language. This
barrier also occur
because different
languages as same
words with different
meaning. Cultural
barriers refers to
issues in people
due to differences
in culture. There
are different culture
which affect mind
set as well as
attitude of a
person. Different
ways to overcome
language and
cultural barriers are
mention below.
 In order to
overcome
language

barrier, it is
essential to
use plain
and simple
language
which is
easy to
understand
by each and
every one.
 For
overcoming
Cultural
barrier, it is
important to
respect
each and
every
culture. This
will help in
developing
better
relationships
as well as
understandi
ng different
culture.
2. Describe at least
three effective
strategies that
could assist with
communication

when there is a
language barrier.
There are different
strategies which
can assist with
communication in
order to reduce
language barriers.
These strategies
are mention below
in detail.
 It is very
important that
speaker has
complete idea
about the
language in
which they are
communicatin
g. This
techniques will
help in using
correct and
appropriate
words as well
as lead to
effective
communicatio
n.
 In
communicatio
n process, it is
essential to
show respect
towards other.
By this
language
barrier can be
reduced and
help in
transferring
ideas in better
manner.
 It is significant
to use
common
language
which is easy
understood by
both side. This
will help in
reducing the
usage of wrong
and
inappropriate

word.
Activity 4A – PC 4.1, PC 4.2
Student
Name
Student ID ANT00000___
__
1. Identify three
issues that
may cause
communicatio
n difficulties
and explain
how you can
overcome
them.
ISSUE
Ego and attitude: This issues
is related to perception or
attitude of a person towards
others. This will lead to
understanding and taking ideas
or thoughts in negative manner.

Lack of interest: This issues
occur when listener is not at all
interest in listening to speaker
or speaker is not able to
communicate in better manner.
Wrong tool of
communication: This problem
is related to the tool that is used
while communicating though
and ideas.
2. Write a brief
(50-100 word)
commentary
on each of the
following
scenarios,
considering
how social and
cultural
diversity may
have played a
role in the
misunderstand
ing occurring.
You may
conduct
research on
the cultures of
those in the

scenarios if
you are not
sure.
Scenario One
There has
been a
misunderstand
ing between a
worker and a
CALD client.
The worker
made a joke
about one of
the client’s
children and
the client
became very
upset. The
worker doesn’t
understand
how she has
caused
offence – it
was meant to
be funny.
In this situation
worker has try
to make a joke
in good manner
and she end up
at upsetting the
CALD client.
The major
reason for this
could be
different in
culture as well
as language.
This barrier has
played a crucial
role in creating
differences
between clients
and workers.

Scenario Two
A female
worker tried to
greet an
Orthodox
Jewish male
client by
warmly
shaking his
hand. He
refused to
shake her
hand, and the
worker was
offended.
Orthodox Jewish
male client belongs
to culture as well
as community
which is based on
traditional rules. In
this culture there is
huge difference
between girl and
boy. They do not
refers to shake
hands with other
gender person. So
this is the main
reason why male
client has refused
to shake hand with
female worker.

Scenario
Three
A community
worker attends
a meeting with
an Aboriginal
family. It is a
very hot day
and she is
wearing a
short and
revealing
dress. She
notices that
the family
seem to be
irritated and
upset with her,
even though
she is being
polite and
professional.
In this case a
female worker
wear h short and
revealing dress
while meeting with
an Aboriginal
family. She was
very polities as well
as professional
with family member
but they were very
upset with her. This
is because of her
dress. They found
it very offensive to

wear such cloths at
their place.
Aboriginal family is
considered as
backward
community and
thinking of these
people is not that
modern.

Activity 4B – PC 4.3, PC 4.4
Student
Name
Student ID ANT00000___
__
1. In what
instances would
you need to seek
assistance from
other people or
services such as
interpreters?
Provide at least
three examples.
I would take assistance
from people and other
services such as
interpreters in order to
understand the
language clearly and
revert correctly
without any mistake.
For example
 Interpreter will
help in correct
information
 Interpreter will
lead to convey
message
without error.
 This will help
in resolving
queries.
2.
a) What does a
cultural
interpreter do?
Cultural interpreter
will help in
understanding

the culture in
correct manner
as well as provide
each and every
detail about the
culture.
What is the role of a
language
interpreter?
Its role is to help
people
communicate
properly as well
as provide correct
words to effective
floe of
communication.
This is helpful in
reducing
language barrier
and
communication
without mistakes.

Assessment 1: Underpinning Knowledge Questions Assessors Feedback
This should be used by the trainer/assessor to document the student’s skills, knowledge
and performance as relevant to the unit activity. Indicate in the table below if the student is
deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is
required.
The assessor must
provide evidence with the
assessment tool. For
written questions the
assessor must provide
the student’s original
written responses. For
verbal questioning, the
assessor must provide
dot points as a minimum
on the student responses.
For details on how to
conduct and contextualise
this form of assessment,
please refer to the
questioning checklist
explanation in the
assessor guide.
Student’s Name:
Assessor’s Name:
Attempt 1 2 3
Feedback to
Student:

Result  Satisfactory  Not Yet
Satisfactory
Assessors
Signature:
Date:
Students Signature: Date:

Assessment 2: Research Work/Project (Q & A)
Objective: To show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
 Concepts of cultural awareness, cultural safety and cultural competence and how these impact
different work roles
 Concepts and definitions of diversity
 Own culture and the community attitudes, language, policies and structures of that culture and
how they impact on different people and groups
 Features of diversity in Australia and how this impacts different areas of work and life:
o political
o social
o economic
o cultural
 Legal and ethical considerations (international, national, state/territory, local) for working with
diversity, how these impact individual workers, and the consequences of breaches:
o discrimination: age disability racial sex
o human rights: Universal declaration of human rights relationship between human needs and human rights frameworks, approaches and instruments used in the workplace
o rights and responsibilities of workers, employers and clients, including appropriate action
when rights are being infringed or responsibilities not being carried out
 Key areas of diversity and their characteristics, including:
o culture, race, ethnicity
o disability
o religious or spiritual beliefs
o gender, including transgender
o intersex
o generational
o sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual
 Key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander cultures,
including:
o social, political and economic issues affecting Aboriginal and/or Torres Strait Islander
people
o own culture, western systems and structures and how these impact on Aboriginal and/or
Torres Strait Islander people and their engagement with services
 Potential needs of marginalised groups, including:
o protective factors
o physical, mental and emotional health issues/care needs
o consideration of impacts of discrimination, trauma, exclusion and negative attitudes
 Resources that support individuals and organisations to embrace and respond to diversity
o language and cultural interpreters
o imagery
 Influences and changing practices in Australia and their impact on the diverse communities that
make up Australian society
 Impact of diversity practices and experiences on personal behaviour, interpersonal relationships,
perception and social expectations of others.

Answer each question in as much detail as possible, considering your organisational
requirements for each one.
1. Define the terms Cultural awareness, cultural safety and cultural confidence and
provide a statement of how these impact your work.
Term Definition
Cultural awareness
This can be describe as a way of understanding about
different cultures as well as difference in people belong
to various culture.
cultural safety
This includes the cultural environment which is safe and
secure for each and every citizen. It is important to
protect the culture as well as safeguard it properly.
cultural confidence
This refers to development as well as creation of
contemporary culture. It is based on the needs and
creation of culture which is able to meet with traditional
culture as well as development of innovation.
How do these impact your work? Culture awareness, culture safety as well as culture confidence
will have positive impact over organisation. This will help in development of workplace with
positive and friendly environment. ............................................................................................................
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2. Explain diversity and how you can respect diversity in the workplace.
Diversity refers to a team which consist of combination of different elements as well as people at
one place. It is very important that workplace as positive diversity where employees of different
cultures are working together. This will help in promoting different culture and understanding
diversity properly. ......................................................................................................................................
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3. Answer the question below
a. How could you develop or improve your social and cultural awareness? Provide at least three
strategies.
It is very important to develop as well as improve social and culture awareness. This will help in
gaining better understanding about each and every culture and enhancing social awareness.
Different strategies for improving social and culture awareness in mention below.
 Understand as well as learn about different traditional celebration and festival of various
culture.
 Social and culture awareness could be developed by training about various cultures.
 Promoting culture as well as social awareness issues at different platforms.
b. Briefly explain how everyone in the workplace is responsible for cultural inclusiveness.
Every employees play a crucial role for culture inclusiveness. In this manager is responsible for
promoting different culture as well as showing respect towards each and every culture. All staff
member needs to follow rules and policies that that specifically developed by company regarding
cultural inclusiveness. ................................................................................................................................
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c. Provide at least three of Act’s that support culture and diversity in the workplace?
There are different Acts that are developed to support culture and diversity I workplace. Three Acts
regarding culture and diversity is mention below......................................................................................

Anti discrimination – This act is developed in order to reduce the impact of discrimination for the
organisation. This provide guidelines to company and they have to provide equal work
opportunities to irrespective to their race, gender, colour and so on. ....................................................
Equality Act – This act provide right and equal opportunities to each and every employees working
in organisation. This will help developing better culture and offering right opportunities to
employees. .................................................................................................................................................
Employment act – This act will help in full filling needs and requirement of each and every
employees. Employees will be able to perform task in correct manner. ................................................
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4. How does diversity effect employment and the economy in Australia?
Diversity will have positive impact over employment and economy in Australia. This will in
increasing economic rate of the nation as well as increase employment rates. This will have positive
economic effect by enhancing GDP of Australia. .......................................................................................
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5. There are problematic issues that older people, the disabled, immigrants and the LGBTI community
face everyday whilst living in the community.
In the table below provide an example of an issue and consequences of breaches for each of these
groups.
Example of Discrimination Consequences of breaches
Age
Its example include dismissal of
young worker on the basis of
age.
This will have impact over career
and personal life of individual.

Disability
This includes does not
considering disable candidate
suitable for employment
This is will negative impact over
confidence of person as well as
their skills and talent.
Racial
Behaving in inappropriate
manner due difference in
religion, colour and background.
This will affect social life as well
as safety of a persn.
Sexual
For example providing job
opportunities on the basis of
gender.
This will have affect over the
career growth as well as financial
development of person.
6. In your own words (DO NOT just attach) explain in brief all 30 articles of the
universal declaration of human rights.
All individual are born free and equal to have their ideas.
This includes no discrimination or difference between individual.
Each and every person have right of life.
No one has right to make someone their slavery.
Freedom from torture is human right.
Right of recognition should be provided to individual.
Human have right of equality.
Remedy rights include right to protect law.
No arbitrary detention state that no on can put someone in prison without good reason.
Fair Trail rights is essential right to human.
Innocent till proven guilty suggest the person is innocent until its proven.
Human have right to keep privacy.
Individual have freedom to move freely.
Asylum right consist that person have right to seek safe place.
All individual belong to some nation.
Every one has right to marriage and have family.

Prosperity right includes right to own things.
Human can choose their own religion.
Every one has right or freedom to expression thoughts.
Public assembly rights consist of right to meet friends.
This includes right to take part in democracy.
Every person have right to Social security.
Worker rights includes right to do job and work.
Human have right to play and relex.
Food and shelter are basic necessity of person.
All human have right o get education.
Copyright law is for protection of good things, art and so on.
Every one has right to enjoy free and fair world.
We all have duty and responsibility towards other.
Right are inalienable state that no one an take away our rights.
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7. What is the difference between human needs and human rights?
Human needs and human rights are very different from each other. Human right includes all those
rights which help in expressing their thoughts ideas and social security. Human needs includes all
those necessary requirement which is important for living a healthy life. ..............................................
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8. For each area of diversity listed below, describe in detail their characteristics and
factors that may affect people in the group:
Diversity Characteristics Factors
 Culture,
race,
ethnicity
-People of different cultures live
in a society, but the ones who are
more in number, are dominant.
The people who are more in number
are generally the real natives of the
land. So they pre-dominantly
suppress those less in number.
 Disability
People suffer from one or other
disabilities, some physical, some
mental.
External factors, might be caused
due to some accident mental
trauma.

 Religiou
s or spiritual
beliefs
People who are more in number
will try to suppress the ones
which are less in number.
Dominant population tend to
suppress the beliefs of ones
smaller in number.
 Gender population is a mix of male,
female and even transgender
Male population is highly
dominant towards the status in
society.
 Generati
onal
society is youth dominated but
not by a big margin as compared
to adults.
Ideologies of adults is more
dominant on youth in certain parts of
the society where modernisation is
yet to take over completely.
 Sexual
orientation.
-In recent times a considerable part
of population has come out for
LGBT rights and many are a part of
the movement.
Straight population tends to affect
the LGBT Community with their
views
9. a. What social, political and economic issues affect Aboriginal and Torres Strait
Islander people?
 Social – These people are facing various social issues such as extreme level of racism as
well as humiliation in society....................................................................................................
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 Political – There are no special right and support provided to these people from
government and political party for their betterment. .............................................................
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 Economic – These people has lowest economic status and they are very poor to full fill
their basic requirements. .........................................................................................................
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b. Research the Aboriginal and Torres Strait Islanders. What things are of specific importance in this
culture that would need to be considered when providing health and community services?
List at least four items of importance.
 It is important to understand their culture.
 Promotion of their culture and values.
 Respect them as well as their culture.
 Provide equal health and community services...............................................................................
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c. What are four access and equity issues that Aboriginals and Torres Strait Islanders face when
being provided health and community services?
In appropriate heath care services.
Lack of support
Financial issues.
Culture barriers...........................................................................................................................................
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10. Answer the questions below
a. Community service organisations must provide employment opportunities and
services for the potential needs of marginalised groups. List at least six groups that could
come under the heading of marginalised groups.
This includes group of :
 Homeless
 Problematic substance use
 Prison
 Offending
 Mental health problems..................................................................................................................
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b. Shazia’s team are organising a team barbecue lunch as part of their Friday activities. To
organise the food, the team sent around a survey so everyone could indicate their food
preferences. Shazia advised that she could not eat pork as part of her Muslim culture. When Shazia
bit into her sausage during the lunch, she questioned the organiser on what the meat was. She
asked them whether they had seen her food preference on the survey. She was told that they
were not able to cater for her as majority of the team opted for pork sausages and it would have
complicated the order.

i. Is this an example of cultural inclusiveness? Why/Why not?
Yes this is a case of culture inclusiveness beccause Shazia will not be able to eat pork food due to
Muslim culture............................................................................................................................................
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ii. How would you feel if you were in Shazia’s position?
I would have felt terrible if I was at Shazia's position. Because organization have not considered my
preference as well as ignored my cultural values.......................................................................................
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11. Answer the below questions
a. How effective is visual imagery when communicating information to ethnic groups?
This is very effective while communication information to ethnic group as it help in communicating
properly and in effective manner................................................................................................................
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b. Provide at least three examples of universal imagery or colours used within the workplace
(you may draw examples where required).
Examples includes Gustary imagery, kinetic imagery, Tactile imagery.
c. In what instances would you need to seek assistance from other people or services such as
interpreters? Provide at least three examples.
In understanding language.
Better use is words.
Collecting information about culture..........................................................................................................
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12. In one to two paragraphs, explain why Australia is considered a multi-cultural country.
In country includes people from different culture and one on four individual in born overseas. This
country is welcome people of different culture which leads to bring diversity.
It is not discriminating people on the bases of their religion, gender, age, color etc. Which leads to
build a multi cultural country......................................................................................................................
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13. Answer the questions below

a. You are talking to a friend outside of work about the number of multicultural clients where
you work. He says ‘How do you manage to work with all those different kinds of people? How
do you know that you are not going to offend someone by mistake?’
Write down how you would answer your friend.
I would say that it’s fun to work with these people and I have learn many new things from them.
This is very helpful in enhancing my knowledge and understanding about different cultures.................
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b. If you were unsure of the cultural needs of a particular person, how would you go about
finding out information about that culture?
I would read and research about culture and try to gain maximum knowledge about culture as well
as cultural needs of a person. I will communicate with different person in order to increase my
understanding and information about culture...........................................................................................
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Assessment 2: Research Work/Project Assessor Feedback
This should be used by the trainer/assessor to document the student’s skills, knowledge
and performance as relevant to the unit activity. Indicate in the table below if the student is
deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is
required.
The assessor must
provide evidence with the
assessment tool. For
written questions the
assessor must provide
the student’s original
written responses. For
verbal questioning, the
assessor must provide
dot points as a minimum
on the student responses.
For details on how to
conduct and contextualise
this form of assessment,
please refer to the
questioning checklist
explanation in the
assessor guide.
Student’s Name:
Assessor’s Name:
Attempt 1 2 3
Feedback to
Student:

Result  Satisfactory  Not Yet
Satisfactory
Assessors
Signature:
Date:
Students Signature: Date:

Assessment 3: Simulation / Workplace Observation
Simulation / Workplace Observation 1
Student’s Name:
Assessor’s Name:
Date:
Location:
Client /Scenario:
Role Play – Student to
take turns as Saed
and the carer
Saed is 86 years old, he is
frail and depressed. As
a Pious Muslim, one of
his goals is to be able
to pary 5 times a day or
attend the Mosque
every Friday afternoon.
Saed has also
complained that he is
not sure if he is being
provided with halal
meals and this is
causing him to skip
meals, expecially if
meat is serving. Please
demonstrate how you
would recognise and
respect the needs of
Saed
Please tick the
appropriate column
and complete the
sign off section at the
end
Recognises and respects the needs of person with diverse social or
cultural background S NYS N/A

Identifies potential barriers/issues relevant to the needs of the
person (e.g. Language, culture, expectations, beliefs, diet)
Communicates with respect (uses appropriate vocabulary, tone,
body language, eye contact, smiles, where language is a barrier,
uses effective strategies to communicate and seeks the assistance
of interpreters or others)
Identifies potential for misunderstandings, responds effectively and
appropriately relevant to the needs of the person.
Simulation /
Workplace
Observation
2
Date:
Client /Scenario:
Role Play – Student to
take turns as Mrs
Chan (Mr Chan) and
the carer
The care facility has
very diverse
residents, Carers
and Managers. One
of the residents, Mrs
Chan, has
complained to you
but she has very
limited
understanding of
English and tends to

speak in Chinese and
some English words.
Her complaint is that
the facility does not
have any access to
news or television
shows in Chinese
and that she feels
left out. Please
demonstrate how
you would
acknowledge Mrs
Chan’s complaint,
and what steps will
you undertake to
find a solution to her
complaint.
Please tick the
appropriate column
and complete the
sign off section at the
end
Recognises and respects the needs of person with diverse social or
cultural background S NYS N/A
Identifies potential barriers/issues relevant to the needs of the
person (e.g. Language, culture, expectations, beliefs, diet)
Communicates with respect (uses appropriate vocabulary, tone,
body language, eye contact, smiles, where language is a barrier,
uses effective strategies to communicate and seeks the assistance
of interpreters or others)
Identifies potential for misunderstandings, responds effectively and
appropriately relevant to the needs of the person.

Simulation /
Workplace
Observation
3
Date:
Client /Scenario:
Role play – Sutdent to
take turns as Mr
Scott Morrison, Mrs
Jones and the carer
Mr Scott Morrison, is a
staunch Liberal Party
follower and Mrs
Jones hates the
Liberal party. Every
lunch time in the
dining area Mr
Morrison and Mrs
Jones will have an
argument and it is
upsetting the other
residents. Most of
their arguments are
about MrMorrisons
taunting Mrs Jones
that the Liberal
party is going to visit
the facility. There
are times that the
argument gets
heated that Mrs
Jones would walk
out of the dining
area very upset. As a
carer, how woud
you manage the
behaviour of Mr
Morrison and
MrsJones.

Please tick the
appropriate column
and complete the
sign off section at the
end
Recognises and respects the needs of person with diverse social or
cultural background S NYS N/A
Identifies potential barriers/issues relevant to the needs of the
person (e.g. Language, culture, expectations, beliefs, diet)
Communicates with respect (uses appropriate vocabulary, tone,
body language, eye contact, smiles, where language is a barrier,
uses effective strategies to communicate and seeks the assistance
of interpreters or others)
Identifies potential for misunderstandings, responds effectively and
appropriately relevant to the needs of the person.

Assessment 3: Workplace Observation
The candidate must show evidence of the ability to complete tasks outlined in elements and
performance criteria of this unit, manage tasks and manage contingencies in the context of the job
role. There must be evidence that the candidate has:
 undertaken a structured process to reflect on own perspectives on diversity
 recognised and respected the needs of people from diverse social and cultural backgrounds
in at least 3 different situations:
o selected and used appropriate verbal and non verbal communication
o recognised situations where misunderstandings may arise from diversity and formed
appropriate responses
Practical observations will be conducted during Work placement in an appropriate health
care setting.
Students are required to advise ANTS Student coordinator re making arrangements for
Work placement.
Once work placement has been arranged, students will be advised of the Assessors
schedules.
Students will use the CHCDIV001_Observation Checklist as a guide to the activities that
need to be performed in the workplace.
Assessors will use the CHCDIV001_Observation Checklist_Trainer Guide as a guide to the
activities that need to be performed in the workplace.

Assessment 3: Simulation / Workplace Observation Assessor Feedback
This should be used by the trainer/assessor to document the student’s skills, knowledge
and performance as relevant to the summative assessment. Indicate in the table below if
the student is deemed satisfactory (S) or not satisfactory (NS) for the activity or if
reassessment is required.
The assessor must provide
evidence with the assessment
tool. For written questions the
assessor must provide the
student’s original written
responses. For verbal questioning,
the assessor must provide dot
points as a minimum on the
student responses.
For details on how to conduct and
contextualise this form of
assessment, please refer to the
questioning checklist explanation
in the assessor guide.
Student’s Name:
Assessor’s Name:
Feedback to Student:

Result  Satisfactory  Not Yet Satisfactory
Assessors Signature: Date:
Students Signature: Date: