CHCDIV001 Work with diverse people

Contents
Message to Student...............................................................................................................3
Student Overall Assessment Record Sheet.......................................................................5
Pre Assessment Checklist....................................................................................................7
Student Assessment Cover page........................................................................................9
Activity 1A – PC 1.1........................................................................................................11
Activity 1B – PC 1.2........................................................................................................12
Activity 1C – PC 1.3........................................................................................................13
Activity 1D – PC 1.4........................................................................................................14
Activity 2A – PC 2.1........................................................................................................15
Activity 2B – PC 2.2........................................................................................................17
Activity 2C – PC 2.3........................................................................................................19
Activity 3A – PC 3.1........................................................................................................20
Activity 3B – PC 3.2........................................................................................................21
Activity 3C – PC 3.3, PC 3.4...........................................................................................23
There are different strategies which can assist with communication in order to
reduce language barriers. These strategies are mention below in detail.....................24
It is very important that speaker has complete idea about the language in which they
are communicating. This techniques will help in using correct and appropriate words
as well as lead to effective communication......................................................................24
In communication process, it is essential to show respect towards other. By this
language barrier can be reduced and help in transferring ideas in better manner. . . .24
It is significant to use common language which is easy understood by both side.
This will help in reducing the usage of wrong and inappropriate word. ......................24
Activity 4A – PC 4.1, PC 4.2...........................................................................................25
Activity 4B – PC 4.3, PC 4.4...........................................................................................28
a)What does a cultural interpreter do?.............................................................................28
Cultural interpreter will help in understanding the culture in correct manner as well
as provide each and every detail about the culture.........................................................28
What is the role of a language interpreter?......................................................................29
Assessment 1: Underpinning Knowledge Questions Assessors Feedback......................30
Assessment 2: Research Work/Project (Q & A)...............................................................32

b.Research the Aboriginal and Torres Strait Islanders. What things are of specific
importance in this culture that would need to be considered when providing health
and community services? ................................................................................................42
c.What are four access and equity issues that Aboriginals and Torres Strait Islanders
face when being provided health and community services?.........................................42
i.Is this an example of cultural inclusiveness? Why/Why not? .....................................44
ii.How would you feel if you were in Shazia’s position?.................................................44
11.Answer the below questions.........................................................................................45
a.How effective is visual imagery when communicating information to ethnic
groups?.................................................................................................................................45
b.Provide at least three examples of universal imagery or colours used within the
workplace (you may draw examples where required).....................................................45
Assessment 2: Research Work/Project Assessor Feedback.............................................48
Assessment 3: Simulation / Workplace Observation......................................................50
Simulation / Workplace Observation 1...............................................................................50
Simulation / Workplace Observation 2...............................................................................51
Simulation / Workplace Observation 3...............................................................................52
Assessment 3: Workplace Observation.............................................................................53
Assessment 3: Simulation / Workplace Observation Assessor Feedback........................54
Message to Student
Please ensure you read the Assessment Information booklet and the Student Handbook provided to
you in your Learner App. Ensure you understand the assessment process.
These booklets provide important information such as:
 Overview
 Written work
 Active participation
 Collusion
 Who are you being assessed by
 Competency outcome

 Additional evidence
 Confidentiality
 Assessment appeals process
 Recognised prior learning
 Special needs
 Reasonable adjustment
 Assessment guide
 Assessment submission
 How should I format my assessments?
 Written work
 How should I reference the source of information I use in my assessments?
 Return of assessments
 Plagiarism
 What about copyright?
This assessment is a mixture of closed and open book questions, you will be required to
research different sources of media i.e. internet, text books and in the Student Guides
provided to you.
Please provide your answers using your own words. Do not copy or plagiarise from any of
your sources.
CHCDIV001 – Work with diverse people
For all documentation on the performance criteria and assessment requirements of the unit
CHCDIV001 Work with diverse people, please refer to the training.gov.au website using
this link. https://training.gov.au/Training/Details/CHCDIV001

Student Overall Assessment Record Sheet
Unit Code and Title CHCDIV001 Work with Diverse People
Student
Name
Student ID
Unit Start
Date
Assess
ment
Items
Attem
pts
Result
S =
Satisfactor
y
NS = Not
Satisfactor
y
DNS = Did
Not
Submit
C =
Competen
t
NC = Not
Competen
t
Date of
Comple
tion
Assessor/
Name and
Initials
Assessment 1
Knowledge/skills
Assessment e.g.
Questions & Role Plays
S NS DNS
Assessment 2
(if required) Project based activities S NS DNS
Assessment 3 Simulation / Workplace
Observation S NS DNS
Final
Assessme
nt Result
for this
unit
C NC
Feedback to Student
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________

____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
Assessor Name & Signature: ____________________________________ Date:
__/___/____
Student Declaration: I declare that I have been assessed in this unit and have been
advised of my result. I also am aware of my appeal rights.
Signature: _____________________________________ Date:
_____/______/______

Pre Assessment Checklist
Student Name: Assessor Name:
Unit Start Date: Location:
Unit Code and Name CHCDIV001 Work with
Diverse People
Checklist for
Conducting the
Assessment

Student confirms
readiness to be
assessed

Time and date of the
assessment was
diarised and agreed to
by the student

UnitDue Date:
Time:
Location:
Criteria against which
the students
performance will be
assessed are
explained to the
student

Student has read the
Assessment guidelines
document where
assessment methods,
processes and
documentation about
assessment have been
explained to student.

Has student any
special any special
requirements? Please
list special
requirements:


Confidentiality of
assessment outcome
has been explained.

Right to appeal
assessment decision
has been explained to
the student.

All hygiene, Work,
Health and Safety
requirements have
been met as per
orientation pack.

Instructions to the
Students
 Should you not
answer the
questions
correctly, you
will be given
feedback on
the results and
your gaps in
knowledge.
You will be
given another
opportunity to
demonstrate
your
knowledge and
skills to be
deemed
competent for
this unit of
competency
 If you are not
sure about any
aspect of this
assessment,
pleases ask for
clarification
from your
trainer.
 Please refer to
the Australian
Nursing and
Training