Important Information about Networking in the Healthcare Industry

Important Information
Resource and Assessment Information
Resources and Assessments are written and designed by Aspire to Succeed Pty Ltd and include a range of
the types of scenarios, templates and checklists an Industry Based organisation might use as part of its
Quality Systems. These include documents that form part of a framework for compliance and/or operational
policies and procedures.
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are correct and accurate at time of release. Aspire to Succeed Pty Ltd does not give any warranty nor accept
any liability in relation to the contents or information added by parties during contextualisation and use. If
any law prohibits the exclusion of such liability, Aspire to Succeed Pty Ltd limits its liability to the extent
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Important Information about this unit
Unit Level
This unit/s have been written in alignment with the requirements found in the CHC Training Package. All up
to date Versions of this unit can be found at -
This unit is delivered at both AQF – level 3 and 4. Therefore the unit is written and assessed at the higher
level to ensure that students gain the knowledge and skills to the unit outcome.
Employment Outcomes applicable to this unit
Level 4
 Accommodation Support
Worker
 Assistant Hostel Supervisor
 Behavioural Support Officer
 Care Supervisor
 Care Team Leader
 Community
- Assistant Worker
- Development Officer
- Leisure Officer
- Recreation Activity Assistant
- Rehabilitation Worker
- Rehabilitation and Support
Worker
- Support Worker
- Program Coordinator
 Day Activity Worker
 Disability
- Day Support
- Local Area Coordinator
- Marketing Coordinator
- Officer
- Senior Worker
- Service Officer
- Social Educator
- Social trainer
- Supervisor
- Support Assistant (Schools)
- Support Facilitator
- Team Leader
 Diversional Therapy
Assistant
 Job coordinator
 Lifestyle Support Officer
 Mental Health Outreach
Worker
 Outreach Officer
 Personal Care
- Assistant
- Giver
- Senior Assistant
- Worker
 Project Officer
 Recreational Activities Officer
 Residential Care
- Worker
- Officer
 Weekend Recreational
Activities Officer

Learner Instructions
Resources to complete this unit of competency may include:
To establish overall competency for this unit you may utilise workplace resources such as the ones listed
below. You are not limited to, the following resources:
 Legislation
 Aged Care Act
 Disability Act
 Mental Health Act
 Industry and organisation service standards
 Industry and organisation codes of practice/ethics
 Accreditation standards
 International and national charters
 Organisation policy and procedure
 Residents/resident/clients/consumers
 Workplace documents
 Workplace
 Industry – web
Hints and Tips
 Attend all training sessions as this will assist with your knowledge and understanding of the unit
requirements.
 If you need assistance please contact your trainer/assessor and ask for it
Visual materials may be provided to support your learning experience. In some cases the DVD may
not have been recorded in the specific environment in which you are training in, the content is
considered to be transferrable and relevant to the overall application of skills within the community
sector.
Learner Assessment Instructions
Assessment Process for the Learner
If you feel you can demonstrate or have prior skills for this unit, it is recommended that you inform your
assessor and apply for Recognition of Prior Learning (RPL) for this.
Overall Assessment
As a learner you are required to demonstrate competency for each unit within your chosen qualification.
To achieve competency, follow the steps below:
1. Knowledge Assessment.
2. Application Assessment.
Additional Assessment
3. WHS and workplace practices will continue to be assessed throughout the course.
Conditions of Assessment
All work submitted must be your own work. Should you add content from other sources, please make
sure this is referenced in your assessment.
Assessor Assessment Instructions
Overall Assessment
Your learners are required to demonstrate competency for each unit within their chosen qualification.
Competency will need to be demonstrated through the following methods:

1. Knowledge Assessment.
2. Application Assessment.
3. Completed assessor confirmation
Note: should the learner be required to re-submit or repeat the assessment, a new assessment (full or
partial) is to be provided to the learner with a new assessment cover sheet.

Part A – Written Questions
1. Tick the box for the industry you work in. S NS
Aged Care  Disability  Employment Services  Community
Linking

HACC  Mental
Health
 Residential Services  Other 
2. In your own terms, write a definition for networking. S

NS
Networking is the procedure and action of interacting with other person to exchange the
essential information, it is used to develop professional as well as social contacts ( Boissevain,
and Mitchell, 2018). Networking is acquiring and sharing data between different divisions of
same organization to share info and resolve issues. It is the best way to build strategic and
beneficial relationship with consumers, business partners and workers within organization.
Effective workplace connections is a part of networking that help to build good relations
between management and its staff.
3. Provide one (1) example for each of the following network types in your chosen
industry.
S

NS
Network Types Example
 Informal networks It has no formal structure, individual respond to new work directives
act instantly to update their process to manage themselves in line
with firm policy. For example, when service providers conduct
meeting in order to make important discussion with experts is
considered as Informal networks. Another example of informal
network- when employees having lunch with workers from other
companies.

 Formal networks It shows the form of communication for example the way in which
formal interaction between health care provider and service user is
facilitated. For example, relations with national associations for some
specific reason is formal networks.
 Organisation/work
networks Work networks is very simple or easy way to build effective
communication. For example, the connection between human
resource management with their workers is work networks.
 Personal support
networks It is the set of human contacts known to person with whom that they
expect to communicate at intervals to help given set of functions. In
all steps of life everyone develops personal networks. For example,
essential networks will developed among workers through
opportunity meetings while in NHS.
 Social networks It is the practices of making relations of one social contacts by
creating connections through person, often by using social media
sites such as Twitter, Facebook and other sources. For example, most
people use social media sites that help to make good connection with
other people in society in short time period.
 Community networks It is computer based program that is intended to support societies or
communicates by augmenting, supporting and extending existing
social networks. For example, NHS engage in health care services
and also include in training system provided to its workers.
 Electronic network. Electronic network is developed through email and computer system
interactions. For example, in organization specialist used video
conferencing system to make face to face communication with its
senior regarding patients case.

4. Describe the features and benefits of a collaborative relationship. S
 NS
Collaborative relationships happen when two and more workers in company work together to
achieve the common objectives and goals. It relays on participation by at least two people who
agree to share, knowledge and information. Balance motivations, transferable skills, openly
share knowledge and risk taking is encouraged, are the features of collaborative relationship.
Several kinds of benefits organization or person gain by adopting collaborative relationship, it
helps to increase creativity, flexibility in work direction, increase learning and knowledge
possibilities and increase workers productivity.
5. List five (5) opportunities for an organisation as a result of effective networking. S
 NS
1. With the help of effective networking, NHS have the chance of strength its business connections at all
over the world.
2. Effective networking allow firm to get fresh and innovative ideas regarding health care services for its
patients.
3. It is true that good networking will outcomes in opportunities for company, it is referral, provide
opportunity to share information about services or products in wider group of people.
4. Effective networking give the best opportunity to firm for gaining different perspective.
5. It gives opportunity to make strong connection between service providers and management that help to
enhance productivity.