Assessment - CHCPRP003: Reflect on and improve own professional practice

This document contains a series of activities for the assessment of CHCPRP003: Reflect on and improve own professional practice. The activities include self-evaluation, reflection on values and behavior, feedback sharing, seeking feedback, determining improvements, building support networks, seeking specialist advice, self-care, and creating a self-development plan. The document also emphasizes the importance of staying up to date with industry developments and assessing practice against ethical and legal requirements.

1. Table of Contents

1.Table of Contents....................................................................................................2
Assessment – CHCPRP003: Reflect on and improve own professional practice 3
Competency Record to be completed by Assessor..............................................5
2.Observation/Demonstration...................................................................................6
Activity 1A ..............................................................................................................7
Activity 1B...............................................................................................................8
Activity 1C............................................................................................................10
Activity 1D............................................................................................................12
Activity 2A.............................................................................................................14
Activity 2B.............................................................................................................16
Activity 2C............................................................................................................18
Activity 2D............................................................................................................20
Activity 2E.............................................................................................................22
Activity 3A.............................................................................................................24
Activity 3B.............................................................................................................26
Activity 3C............................................................................................................28
Activity 3D............................................................................................................30
Skills and Knowledge Activity..............................................................................31
Major Activity ................................................................................................32
Assessment – CHCPRP003: Reflect on and improve own professional
practice
Please complete the following activities and hand in to your trainer for marking. This
forms part of your assessment for CHCPRP003: Reflect on and improve own
professional practice.
Name:
_____________________________________________________________
Address:
_____________________________________________________________
_____________________________________________________________
Email:
_____________________________________________________________
Employer:
_____________________________________________________________
Declaration

I declare that no part of this assessment has been copied from another person’s
work with the exception of where I have listed or referenced documents or work and
that no part of this assessment has been written for me by another person.
Signed:
____________________________________________________________
Date:
____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of
the learners involved should be provided below:
This activity workbook has been completed by the following persons and we
acknowledge that it was a fair team effort where everyone contributed equally to the
work completed. We declare that no part of this assessment has been copied from
another person’s work with the exception of where we have listed or referenced
documents or work and that no part of this assessment has been written for us by
another person.
Learner 1:
____________________________________________________________
Signed:
____________________________________________________________
Learner 2:
____________________________________________________________
Signed:
____________________________________________________________
Learner 3:
____________________________________________________________
Signed:
____________________________________________________________

Competency Record to be completed by Assessor
Learner Name:
_______________________________________________________
Date of Assessment:
_______________________________________________________
The learner has been assessed as competent in the elements and performance
criteria and the evidence has been presented as:
Assessor InitialsAuthenticValidReliableCurrentSufficient
Learner is deemed: COMPETENT NOT YET
COMPETENT (Please circle)
If not yet competent, date for re-assessment:
____________________________________
Comments from Trainer / Assessor:
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
________
Assessor Signature:
________________________________________________________

1. Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements
through observations or demonstrations. Your instructor will have a list of
demonstrations you must complete or tasks to be observed. The observations and
demonstrations will be completed as well as the activities found in this workbook. An
explanation of demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
Performing a skill or task that is asked of you
Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
Performing a work based skill or task
Interaction with colleagues and/or customers
Your instructor will inform you of which one of the above they would
like you to do. The demonstration/observation will cover one of the
unit’s elements.
The observation/demonstration will take place either in the workplace
or the training environment, depending on the task to be undertaken
and whether it is an observation or demonstration. Your instructor will
ensure you are provided with the correct equipment and/or materials
to complete the task. They will also inform you of how long you have
to complete the task.
You should be able to demonstrate you can:
Reflect on own practice
Enhance own practice
Facilitate ongoing professional development.

Activities
Activity 1A
Estimated Time20 MinutesObjectiveTo provide you with an opportunity to
undertake self-evaluation in conjunction with supervisors and/or
peers.ActivityComplete the following individually or in a group (as applicable
to the specific activity and the assessment environment).
1. What is self-evaluation?
The self evaluation is the practice to systematic observe, value and analyse our own
professional actions and its result in order to stabilise or improve it. This can take place on
an organisational level and individual.
1. Why is it important to undertake self-evaluation in conjunction with
supervisors and/or peers?

Self-evaluation is the process of assessing your strengths and weaknesses and identifying
areas that require improvement. Undertaking self-evaluation in conjunction with supervisors
and/or peers is also important because doing so requires formal meetings and therefore
record keeping.

Activity 1B
Estimated Time30 MinutesObjectiveTo provide you with an opportunity to reflect
on and recognise the effect of values, beliefs and behaviour in
practice.ActivityComplete the following individually or in a group (as
applicable to the specific activity and the assessment environment).
1. Define values, beliefs and behaviour.
Value shows our personal standard which means how is our value in other's mind and how
much we are important for them.
Beliefs are based on what we believe to be true like some people have belief on good and
some people do not have belief.
Behaviour is the how we act or react on anything.
1. Why is it important to be mindful of your behaviour in the workplace?
It is important for us be mindful our behaviour because it ios the place where
we have to maintain discipline.

1. List three consequences of allowing values beliefs and behaviour to
affect your professional practice.
 Conflicts
 ethical issues
 misbehaviour

Activity 1C
Estimated Time20 MinutesObjectiveTo provide you with an opportunity to share
two-way, open and evaluative feedback with co-workers or peers.ActivityComplete
the following individually or in a group (as applicable to the specific activity
and the assessment environment).
1. Why is it important to talk with employees rather than at them?
It s necessary for superiors of the company to communicate with the employees because it
helps to create trust and faith between them. Employees can also share their problems.
1. List three benefits of two-way, open and evaluative feedback.
Two-way communication involves feedback from the receiver to the sender. This
allows the sender to know the message was received accurately by the receiver.
Half-back evaluation helps to in the improvement and become expert in the area
where we need improvement.
1. How should you receive feedback?
I want to get feedback on the regular basis, so I can improve performance and
develop myself as a professionally.

Activity 1D
Estimated Time20 MinutesObjectiveTo provide you with an opportunity to actively
seek and reflect on feedback from clients, organisations or other relevant
sources.ActivityComplete the following individually or in a group (as
applicable to the specific activity and the assessment environment).
1. Why is it important to seek feedback?
It is necessary for us to seek the feedback because it is valuable decision
and helps us to improve our work
1. List three ways you could obtain feedback.
 Customer's feedback survey
 Feedback from superiors
 usability test
1. What should you do while reflecting on feedback?
I will find the areas which are good in myself and some other areas where I need
improvement. I will also provide strategies which I can use to improve those areas which
need improvement.

Activity 2A
Estimated Time20 MinutesObjectiveTo provide you with an opportunity to
determine improvements needed based on own evaluation and feedback from
others.ActivityComplete the following individually or in a group (as applicable to the
specific activity and the assessment environment).
1. Why is it important to interpret feedback and cross-examine the findings with
your own self-assessment?
It will help me to identify my mistakes and areas which I need to improve in myself.
1. List the four steps involved in determining what improvements need to be made.
 Understanding what areas need to be improve
 making strategies which can help in improvement
 implementing strategies
1. Explain what is meant by ‘horizons’ and the difference between them.
If something is on the horizon, it is almost certainly going to happen or be done quite soon.
With breast cancer, as with many common diseases, there is no obvious breakthrough on the
horizon.

Activity 2B
Estimated Time15 MinutesObjectiveTo provide you with an opportunity to identify
potential support networks both internal and external to the
organization.ActivityComplete the following individually or in a group (as
applicable to the specific activity and the assessment environment).
1. What is a support network?
Support network refers to the people who are helping us to achieve our life
gaols and supporting us to become professional. Mostly we get support in
personal life from our family members and in organization support can be
colleagues and superiors.
1. How should you go about identifying support networks?
Support network can be build by making good relationship with the other.
Family is a strong support network for us but in an organization we have to
build by helping others and communication with them.
1. What can you do to build a support network?
To make good support at the workplace I will communicate with the others
because communication is the best way to create good relations and
helping them in the work as well.

Activity 2C
Estimated Time15 MinutesObjectiveTo provide you with an opportunity to seek
specialist advice or further training where need is identified.ActivityComplete the
following individually or in a group (as applicable to the specific activity and
the assessment environment).
1. Why should you seek specialist advice?
Specialist are professionals who are having enough training and knowledge about
the work, I can take advice from them for the professional development.
1. List five sources of specialist advice
 trade Unions
 Local councils
 Superiors of the company
 Top leaders in industry
 Health and safety training providers
1. What is the difference between internal and external training?
Internal training is taught by someone who works for your company, while external training
is taught by someone outside of it. When it comes to deciding on the best form of training for
your team, it can be difficult to determine who is the best person to hold the session and why.

Activity 2D
Estimated Time15 MinutesObjectiveTo provide you with an opportunity to
recognise requirements for self-care and identify requirements for additional
support.ActivityComplete the following individually or in a group (as
applicable to the specific activity and the assessment environment).
1. What is self-care and why is it important
Self care is the activity that we do in order to take care about our Physical
health, mental health and emotional health. It is important for us to do self-care
because it helps to improve our mood and reduce anxiety, so we can work more
effectively at workplace
1. List five tips for taking good care of yourself:
 Daily exercise
 Yoga practices for better concentration and relaxation
 Practice good hygiene
 Eat healthy, live healthy and avoid drugs and alcohol consumption
 Take proper sleep

Activity 2E
Estimated TimeMinutesObjectiveTo provide you with an opportunity to devise,
document and implement a self-development plan that sets realistic goals and
targets.ActivityComplete the following individually or in a group (as applicable
to the specific activity and the assessment environment).
1. What are self-development plans and why are they important?
Self development plan usually includes a statement of one's aspirations,
strengths or competencies, education and training, and stages or steps to
indicate how the plan is to be realized.
1. List the steps involved in devising a self-development plan
 Goals
 Actions
 Evaluation of achievement
 staring date
 end date
 Outcome
1. What is involved in implementing your self-development plan?
Actions and strategies and activities are involved in my self development
plan, so I can improve my mistakes and create better outcomes.

Activity 3A
Estimated Time30 MinutesObjectiveTo provide you with an opportunity to access
and review information on current and emerging industry developments and use
these to improve practiceActivityComplete the following individually or in a
group (as applicable to the specific activity and the assessment environment).
1. Why is it important to stay up to date with industry developments?
It is important to stay up to date with the industry to identify new
technology and trends which can helps company to take competitive
advantages.
1. How can you keep your finger on the pulse of industry developments?
To stay up to date with the industry I will study market situation and
identity behaviour of the customers and their demand. Challenges
according to the customers need can helps company to grow, similarly,
market research can provide new trends and technology.
1. List three other ways of accessing and reviewing the latest information
on current and emerging industry developments.
 Social media is the best way to reviewing information and industry
development
 Door to door marketing
 Survey

Activity 3B
Estimated Time20 MinutesObjectiveTo provide you with an opportunity to assess
and confirm own practice against ethical and legal requirements and
opportunitiesActivityComplete the following individually or in a group (as
applicable to the specific activity and the assessment environment).
1. Explain why it is important to worth ethically and according to the law.
It is important for us to understand ethics of the business, and we should
work according to the polices and law in the business. It helps to maintain
discipline within workplace and our image also improve.
1. List three benefits of ethical conduct.
 The perception of ethical behaviour can increase employees performance.
 Job satisfaction
 Create trust and organizational citizenship behaviour.
1. What should you do to ensure you are working within the law?
To ensure I am working within the law, I can read processes of the company
because process define everything what is legal and illegal.

Activity 3C
Estimated Time20 MinutesObjectiveTo provide you with an opportunity to identify
and engage with opportunities to extend and expand own
expertiseActivityComplete the following individually or in a group (as
applicable to the specific activity and the assessment environment).
1. List the seven steps involved in expanding expertise.
 Take proper training
 personal development plan to develop expertise in skills
 regular feedback
 effective communication and public speaking
 build network support
 strategies for improvement
 Implementation of strategies
1. How can you identify the experts?
Experts have proper knowledge and experience in the work. We can
see expertise in people when they are working and sharing their
knowledge.
1. When shadowing experts, what three questions should you ask
yourself?
 What are my strength to gain expertise in work ?
 What strategy I can use to gain knowledge more about work ?
 How can I perform expectancy in real life ?

Activity 3D
Estimated Time20 MinutesObjectiveTo provide you with an opportunity to
regularly participate in review processes as a commitment to upgrading skills and
knowledgeActivityComplete the following individually or in a group (as
applicable to the specific activity and the assessment environment).
1. What are review processes?
A review process is an scholarly work which is properly checked by a
group of experts who have accurate knowledge of the particular work or
task to make sure that the work is meeting all the requirement.
1. Why are review processes important for employees?
Review process is important for the employees because it gives help to
each side of the table gather thoughts and become more familiar with
the areas which need to be improved in employees.
1. Why are review processes important for management?
Review process important for the management of the company because it
helps to improve performance of the employees and make them expert in
the task.
Skills and Knowledge Activity
Estimated Time45 MinutesObjectiveTo provide you with an opportunity to
demonstrate your knowledge of the foundation skills, knowledge evidence
and performance evidence.ActivityComplete the following individually and
attach your completed work to your workbook.
The answers to the following questions will enable you to demonstrate your knowledge of:
← Legal and ethical considerations for reviewing and improving own practice

← Models and processes of professional reflection
← Professional development opportunities
← Types of work methods and practices which can improve performance
← Learning styles and how they relate to different individuals
← Language
← Literacy
← Numeracy
← Employment skills.
Answer each question in as much detail as possible, considering your
organisational requirements for each one.
1. In small groups, discuss the importance of working ethically and
according to the law, and also the differences between what is ethical and
what is legal.
It is necessary for the members of the small group to work ethically and follow the
low because if they are working in a group discipline is important, and they have to
behave equally with the other members which can helps them to make their work
successful.
Ethical and legal
Legal standards are those standers which are set according to the governmental
laws while ethical standards are those standards which are based on the human
principles of wrong or write.
1. Choose one model or process of professional reflection, explain why it
is important and describe its benefits.
Driscoll model by the Borton is one of the best refection model we can use. This
model includes 3 question which are “what” So what “ and Now what. It is
important for us people, steps of this model provide guidance to write refection.
Benefit of this model is that we can find what we have to reflect , why we are
reflecting and now what. It is also time saving reflection and easy for us to
understand how to write any refection properly and professionally.

1. Outline three professional development opportunities and explain
which ones you would personally benefit from the most at this stage in your
career.
Three professional development opportunities which can helps us to grow
personally are – Continuing Eduction, skill based training and new skills
development. These three development opportunities can helps me to grow in my
career and I can make my carrier as a professional. I would select skills based
training for my career and professional development because new skills in
myself will open up new doors for me and nowadays companies are focusing in
skills rather than eduction so it will be beneficial for me to make my career batter.
1. Identify three work methods/practices and explain which one would
most suit your learning style.
Three working practices which can suit to my learning style are – Team work,
engage employees, attend training programs. Team work will be suitable for my
learnings because every team member have different knowledge. When we are
working with them then we get a chance learn something new and I can able to
increase my knowledge more and develop new skills which will help me in the
carrier development.
Major Activity
Estimated Time3 HoursObjectiveTo provide you with an opportunity to demonstrate your
knowledge of the entire unit.ActivityThis is a major activity – your instructor will let you know
whether you will complete it during class or in your own time.
Attach your completed answers to the workbook.
You must individually, answer the following questions in full to show your competency of
each element:
1. Reflect on own practice
2. Enhance own practice
3. Facilitate ongoing professional development.

1. Reflect on your own professional practice and write a report based on the
following points.
Strengths- I do follow all the rules which are made by the company or the legal laws of
the government which is my straight and it is important for us to understand business ethics
for the professional development. It s not only helpful for we to develop careers but also
helps to create better image at workplace.
Weakness- I need to improve my communication skills because I can understand the
information properly, but I am not bale to communicate with the other properly.
Skills for improvement
I would like to improve my communication which is one of the most important skills in
individual to develop themselves as a professional. Effective communication helps us to
provide accurate information to the others, and they can understand what information I
want to provide them. Another skill is time management , time management skills help us
to grow professionally by scheduling times properly and work according to the set time.
My value, beliefs and behaviour affect me a lot because when I work for the first times
my value was noting in the company and my beliefs was also different and my behaviour
with the other employees was not that good but now I am totally change because with
the times we gain experience and it affect on my value within the company, beliefs and I
also improve my behaviour and able to create good trust among the employees and
superiors as well.
Feedback for my past
Before five years I used to work individually, which make me far from the other, and I
was not able to make good relationship with the other so I would like to give feedback for
my past that, working in group and taking knowledge from the other could be helpful for
me that time and I do not give importance to the use of communication, so I would use
the communication practices which would help me to develop myself as professional and
help me to create better relations with other employees.
Ways to obtain insightful feedback on my current performance.
1) I will ask to the other for the feedback for the performance
2) I will observe and record the improvement in my activities and I will give feedback
for myself as per assumptions.
3) Performance measurement tool

1. Devise a basic self-development plan for the next three months of your career.
self development
Improvement area
Strategies
Outcome
Start date
End date
Time management skills
Proper time table, priority to important work first, set some boundaries, be focussed and
rank your task , track your time.
Time will be managed and I will able to save some time for my personal life. I will able to
develop myself professionally and become expertise in work
1 October 2020
30 October 2020
Communication skills
Taking observation from superiors, knowledge from others, take time to response, maintain
eye contacts, improve body language, engage to listeners and readers
It will help me to develop professionally. Communication skills will help me to provide
clear and accurate message to the others. Listening is a part of communication which will
improve in myself and I will able to collect information which is need to complete task
1 November 2020
30 November 2020
Writing skills
Make notes to write important things, write every day, use simple and understandable
language, improve grammar and reduce mistakes.
Memo are generally used at workplace to provide information so I can also provide
information to other in written, clear and accurate message, I will able to carry information
for the long period of times.

1 December 2020
31 December 2020
←
internal support
 Employees who are working in my team
 companies superiors ( mangers and leaders)
 Hr manager of the company
←
External network
 family members
 friends
 relatives
Any experts you know of who you could help you expand your expertise
 companies leader can help me to expand my expertise
Five ways you should take care of yourself and mitigate against stress and/or other negative
symptoms
 proper sleep
 yoga
 physical exercise
 communicating with family members and friends
 Going out with friends
Three performance review dates to chart the progress of your development.
 Time management skills - 1 October 2020 to 30 October 2020

 Communication skills- 1 November 2020 to 30 November 2020
 Writing skills- 1 December 2020 to 31 December 2020
1. Imagine you are the manager of an organisation (it can be your own
organisation or an imaginary one). Write a one-page welcome email that you could
send to all new-starters at the organisation, encouraging them to engage in continuous
professional development.
From – company manager XYZ
To - New starters
Subject – To welcoming new starter and engaging them in continuous professional
development
hello, to all, I hope you all are going well with your new task. I am writing this message to
inform you welcome you all in our organisation. When we join a organisation we become
a part of it but we work according to the company rules. I world like to inform you that
our company will provide additional training to you all for the ongoing professional
development where you will get proper training regarding the task which you will
perform at the workplace. You will not only get training related to task but you willa so
able to learn new skills which will help you all in continues professional development
which is help top create better career in the future.
Thanks & regards
Manager
XYZ
← The new-starter’s responsibility to improve
How ongoing professional development will benefit the individual and the organisation alike

 professional development in the new starters will be helpful for both company and
individual become it will p helps company to increase their growth with the skilled labour,
while employees will develop new skills.
Three ways the new-starter can keep up to date with current and emerging industry
developments
 social media marketing
 market research
 exploring market
The new-starter’s responsibility to work ethically and according to the law
 It is necessary for the new employees or the new starters to understand the business
ethics and laws in company because it will affect their career.
How the new-starter can check whether they’re working ethically and according to the law
 They can take feedback from superiors
 measure improvement
Three ways the new-starter can expand their expertise
 Develop new skills
 Learn new things
 Ask questions
The importance of engaging in review processes
 It will help them to create good image in superiors mind and in the future they will
able to take higher responsibility or post in the company.
How review processes can benefit the employee and the management.
 Review process will show improvement areas to employees, so they can improve
their skills and management will get better and skills employees as well