Assessor Feedback for CHCPRP003

This document provides feedback and instructions for the CHCPRP003 Assessor Assessment. It covers topics such as workplace culture, self-evaluation, receiving feedback, and the importance of professional networks. The document also includes a list of strategies for skill development and tips for managing stress.

CHCPRP003
Assessor Feedback

Important Information
Important Information about this unit
Unit Level
This unit/s have been written in alignment with the requirements found in the CHC Training Package. All up to date
Versions of this unit can be found at -
This unit is delivered at both AQF – level 3 and 4. Therefore the unit is written and assessed at the higher level to
ensure that students gain the knowledge and skills to the unit outcome.
Employment Outcomes applicable to this unit
Level 4
 Accommodation Support
Worker
 Assistant Hostel Supervisor
 Behavioural Support Officer
 Care Supervisor
 Care Team Leader
 Community
- Assistant Worker
- Development Officer
- Leisure Officer
- Recreation Activity Assistant
- Rehabilitation Worker
- Rehabilitation and Support
Worker
- Support Worker
- Program Coordinator
 Day Activity Worker
 Disability
- Day Support
- Local Area Coordinator
- Marketing Coordinator
- Officer
- Senior Worker
- Service Officer
- Social Educator
- Social trainer
- Supervisor
- Support Assistant (Schools)
- Support Facilitator
- Team Leader
 Diversional Therapy Assistant
 Job coordinator
 Lifestyle Support Officer
 Mental Health Outreach Worker
 Outreach Officer
 Personal Care
- Assistant
- Giver
- Senior Assistant
- Worker
 Project Officer
 Recreational Activities Officer
 Residential Care
- Worker
- Officer
 Weekend Recreational Activities
Officer

Learner Instructions
Resources to complete this unit of competency may include:
To establish overall competency for this unit you may utilise workplace resources such as the ones listed below.
You are not limited to, the following resources:
 Legislation
 Aged Care Act
 Disability Act
 Mental Health Act
 Industry and organisation service standards
 Industry and organisation codes of practice/ethics
 Accreditation standards
 International and national charters
 Organisation policy and procedure
 Residents/resident/clients/consumers
 Workplace documents
 Workplace
 Industry – web
Hints and Tips
 Attend all training sessions as this will assist with your knowledge and understanding of the unit
requirements.
 If you need assistance please contact your trainer/assessor and ask for it
Visual materials may be provided to support your learning experience. In some cases the DVD may
not have been recorded in the specific environment in which you are training in, the content is
considered to be transferrable and relevant to the overall application of skills within the community
sector.
Learner Assessment Instructions
Assessment Process for the Learner
If you feel you can demonstrate or have prior skills for this unit, it is recommended that you inform your assessor
and apply for Recognition of Prior Learning (RPL) for this.
Overall Assessment
As a learner you are required to demonstrate competency for each unit within your chosen qualification.
To achieve competency, follow the steps below:
1. Knowledge Assessment.
2. Application Assessment.
Additional Assessment
3. WHS and workplace practices will continue to be assessed throughout the course.
Conditions of Assessment
All work submitted must be your own work. Should you add content from other sources, please make sure this is
referenced in your assessment.
Assessor Assessment Instructions
Overall Assessment
Your learners are required to demonstrate competency for each unit within their chosen qualification.
Competency will need to be demonstrated through the following methods:
1. Knowledge Assessment.
2. Application Assessment.
3. Completed assessor confirmation
Note: should the learner be required to re-submit or repeat the assessment, a new assessment (full
or partial) is to be provided to the learner with a new assessment cover sheet.

Part A – Written Questions
1. Write a paragraph to define the term ‘Workplace Culture’ S

NS
Workplace culture is also known as organisation culture which is considered as the method in which employees
of a company relate to each other. It also include behaviour and value which contributes to psychological
environment as well as unique social of a business unit.
2. How does workplace culture effect employees and service delivery? S

NS
Workplace culture if related to the management philosophy which impact on employees performance and
service delivery process. Such as if the workplace culture is powerful then it impact on sales, recruitment efforts,
staffs moral, profit level in both negative as well as positive way.
3. Write a paragraph to discuss the aim and benefits of self-evaluation. S
 NS
Aim of conducting self evaluation is to coincides along with performance review meeting with firm's superior or
manager which has been related to negotiation and agree process. On the other hand, its benefits is to analyze
or check record how a person rate themselves according to their job role or task.

4. Outline four (4) strategies that can assist with completing a self–evaluation. S
 NS
1 First stage is to break down job description into particular tasks a person need to perform.
2 Then person need to determine standard for each and every tasks according to which it has be to performed.
3 At third stage an individual need to perform decided tasks in terms of feedback which he/ she received in order
to judge their capabilities.
4 According to last strategy they need to identify gaps among the expected performance and the actual
performance.
5. Complete a self-evaluation online to identify your own personality traits using
Myers-Briggs Type Indicator (MBTI) tool.
S
 NS
Website http://www.my-personality-test.com/personality-type/?killsession
Date
completed:
a) Provide a summary of your MBTI results including: characteristics, strengths and weaknesses
By conduct self-evaluation through Myers-Briggs Type Indicator (MBTI) tool, ESTP characteristics are practical
and observant, risk takers, fun loving, exciting, spontaneous, resourceful, adaptable, charismatic and fun loving.
Strengths which are know by conduct online test are love to everyone, having own brand of humour, love to
become centre of attention, problem solving strength, logical while taking decision, competitive in nature which
push to be best and many more. On other hand also have some weaknesses which know by conducting online
test such as highly detailed oriented, irresponsive financial choice, always looking for best opportunities due to
which sometime loss little but effective opportunity.
6. Complete a self-evaluation online – ‘Test Your Skills’. S
 NS
Website https://www.mindtools.com/pages/article/get-started.htm
Date
completed:
a) Provide a summary of your ‘Test your Skills’ results for the five (5) key areas.
In this online test I scored 54 and through this I able to determine my some are very good but I also need to
improve my few skills. My strength skills are Leadership and management, communication skills, Time
management and personal mastery whereas my weak skills are problem solving and decision making.

b) Identify and decide what areas need improvements and skill development.
Area which I need to develop is problem solving as well as decision making skill because at that category I get 3
rating out of 5. So for that I can attain problem solving as well as decision making courses or training under
professional.
c) Referring to the five key areas, list the strategies that could be implemented to address the
identified improvements and skill development.
Key area Strategies for Skill Development
Personal Mastery For improving this skill I can attain training and development courses.
Time Management In order to enhance my skill I can adopt observation method according
which I can observe professional that I they manage their time.
Communication Skills For improving this skill I can go to training and development classes as well
as I can also conduct interaction with more peoples.
Problem Solving and Decision
Making
In order to enhance this skill I can attain training under professional
person.
Leadership and Management For improving this skill I can enroll in training program related to
management and leadership.

7. Discuss why it is important for employees to receive positive and constructive
feedback.
S
 NS
For employees it is important to receive positive as well as constructive feedback because through it they feel
valuable, conduct work to improve performance, develop clear goal, improve confident and self esteem,
effectively accept improvements, develop clear understanding of job expectations and many more. Along with
this it will also motivate as well as encourage employees to contributes in good work practices.
8. List six (6) things you can ask to demonstrate your receptiveness to feedback. S
 NS
1 A person can ask for positive suggestions as a feedback so that they get encourage enhancing skills and
conducting work effectively.
2 An individual must also open to adopt change so that they can enhance themselves according to feedback and
suggestions.
3 A person must ask for feedback according to their work but they do not be defensive in any situation.
4 They must also ask for clear action plan which can be used in order to enhance skills through feedback.
5 An individual must also ask for clarity of feedback in order to understand it in effective manner so that
accordingly they can conduct work.
6 A person should ask for both positive as well as negative feedback so that they can improve their weak points
and polish strength to be best at workplace.
9. Outline the benefits for participating in professional networks and associations to
obtain and maintain personal knowledge and skills.
S

NS
Professional networks and associations generally allow a person to mix as well as meet their peers at a friendly
atmospheres. Here associations include industry industry associations, local council, local government,
community group, stakeholder group and forums. There are several benefits of taking participation in
professional networks and associations in order to maintain as well as obtain personal skills and knowledge
because participants get training related to management, team building, inter group development, goal
attainment and stabilization. Through which participants able to enhance their personal skills as well as
knowledge in effective manner.

10. Identify the different options an organisation may use to access specialists’
services and supports to assist with training needs for employees.
S NS

There are various different options which are essential for a company to use in order to access specialist's
services as well as supports for assisting along with training needed for employees such as interpersonal skills
which include communication, positive attitude, team player, time management skills, self-confidence, flexibility,
coping with pressures, strong work ethics and many more. Along with this, they also need to consider personal
strengths that will combine elements or strengths like accuracy, ambitious, action oriented, fair, enthusiastic,
dedication, organized, patient, critical thinker, team oriented and many more. They also need to consider various
general strengths such as directing, data input, activating, adapting, questioning, planning, advising, helping and
many more. There are several specialist are required for conducting training activities such as online learning
application, online classes and many more. Along with this, in order to conduct training an organization need to
have several strategies such as develop training programmes according to staff’s requirement, involve
employees in decision making strategies and many more.
11. Outline the type of training that may be delivered by a specialist service. S

NS
There are several types of training which may be conducted by a specialist service such as training for
promotions, refresher training, induction training and on job training.
12. At what time is a performance appraisal completed? S NS

Performance appraisal can be used by a company at the time of appraisal, retaining employees, motivating staffs
and so on. Respective practice is conducted by a company on different time intervals in order to conduct
appraisal of employees according to their performance such as Quarterly basis, half yearly basis and yearly basis.
Through this a human resource manager understands effectiveness of their employees which help them in
appraising them accordingly so that no discrimination will take place. The selection of interval are depend upon
the company policy and requirement.

13. Discuss why performance appraisals are completed? S

NS
Performance appraisal are completed in order to improve performance as well as productivity of employees. It
will also conducted for determining employees developmental requirement in order to improve their self esteem
and relationship within a workplace.
14. Describe the benefits of performance appraisals for employees. S

NS
There are numbers of benefits which are gain by an employees through performance appraisal technique such as
staffs able to enhance their performance, they conduct work according to decided vision, help in maximizing
salary and compensation. Along with this, it will also help employees in improving their performance, role, status,
self development and many more.
15. Discuss how stress can impact on your work performance? S

NS
Due to stress work performance get impacted both positive as well as negative manner. Through positive impact
a person able to perform best under pressure and it will also fell them motivated. On the other hand, negative
impact is related to increase in mental as well as physical health issues like anxious, aches, pains and so on.
16. List five signs and symptoms that could alert you to the fact that you may be
experiencing stress.
S

NS
1 Problems related to memory, poor judgment and seeing only negative aspects of things.
2 Anxious and racing thoughts, development of moodiness behaviors, increase in sense of isolated and
loneliness.
3 Depression, eating less or more, sleeping too little or too much, isolate themselves, aches and pains.
4 Consuming alcohol, cigarettes, drugs in order to feel relax as well as going through nervous habit like nail
biting, pacing and so on.
5 Frequently cold symptoms, loss of sex drive, cause of chest pain and rapid increase in heartbeat.
17. Write a paragraph to discuss the term self-care. S

NS
Self care is considered as proactive approach related to ensuring about self health as well as well being that
include mental health. This strategy is generally designed in order to reduce stress and contribute to long as well
as short term health. Self care practices helps in various practices such as attain balance, determine
vulnerabilities and identify as well as manage challenges related to work including burnout and stress.

18. What are an employee’s responsibilities and roles with self-care? S

NS
At a workplace there are several responsibilities and roles of employees in order to develop and maintain self
care such as they need to learn activities as well as practices which support them for their professional well
being for a long term. They must also conduct several activities like set up peer support group, engage in
supervision activities, read professional journals, attain professional development programs and many more.
19. Describe the steps involved in ‘self-management’. S

NS
There are several steps involved in self management and that are conducted on the daily basis, which is given
below:-
 Record appropriate date and time of entry.
 Analyze mood (sad, happy and angry).
 Rate stress level out of 10, where 1 denote relaxation and 10 represent extreme stress.
 Record stressful experienced in whole day.
 Identify fundamental cause of stress.
 Determine symptoms related to stress (increase pulse rate, nail biting, headache etc.).
 Develop action plan in order to deal with stressful situation.
 Evaluate how well deal with stress.
 Identify how to handle stress in more appropriate way.

20. List five (5) questions you should consider when determining and developing your
professional development goals.
S

NS
1 What a person want to do for self development?
2 Why and when they need to do that?
3 What are the main competencies which are required for attaining goal?
4 What resources as well as support are required to achieve goal?
5 Who will assist the whole process of self development?
21. Explain how research results and best practice information can be integrated into
the service delivery.
S

NS
Through research result and best practice information a company can understand customers as well as market
behavior which help them in developing more appropriate decision through that they can deliver best services to
their potential and targeted customers.
22. What options are available for an employee to collect evidence to validate their
own work practice?
S

NS
There are various options or sources which are available for staffs in order to collect evidence for validate their
own work activities such as use internet, by reading newspapers, from university and medical studies, attending
functions of industry, go to seminars, workshops and conferences and many more.
23. Outline the purpose for having a ‘Code of Ethics’. S
 NS
The purpose of having code of ethics is to develop series of proper guidelines in order to assist employees
collectively as well as individually level so that they conduct practices in ethically and accountable manner for
attaining desire goal of company.