CHI

Contemporary
Hospitality Industry
(Task 3
and Task 4)

Contents
 Evaluate operational, managerial and legislative issues
affecting service industry
 Current image of hospitality industry
 Impact of recent trends and development
 Analysis of predictions for recent trends and development in
hospitality industry

Introduction
It also explains about the staffing requirements and various
legislative and operational issues that can
affect the hotel. It also explains about predicted
trends and developments and their imapct on Hilton
Hotel.

Evaluate operational, managerial and
legislative issues affecting service
industry
There are many operational, managerial and legislative issues
which can easily impact the company. Operational, managerial and
legislative issues which can affect Hilton Brighton Metro pole are:
Operational: These issues are related to operations and activities of
management. It includes:

Continued
Change management: In this step there are various changes in staff
members. Many plans and Policies can also be changed and thus as
a result hotel can create various policies so that they can deal with
these changes.

Continued...
Managerial issues: These issues
are related to management.
It includes:
Skill shortage: In this
management needs to have
adequate staff in each
department so that it can easily
fulfil all needs and requirements
of all people.

Current image of hospitality industry
The hospitality industry that is of Hilton hotel has a good image in
country. Through this it can easily enhance their reputation.
Current image is described below:

recent trends and
development in hospitality
industry
There is evaluation of recent tre
nds and development in hospital
ity
industry. This helps in creating
various plans and policies by the
hotels.

Impact of recent trends and development
These recent trends have a huge imp
act on the hotel industry. They can di
rectly solve all issues and hotel can d
eliver good services to all people. Im
pact of recent trends on Hilton hotel
are:
Hotel put extra efforts on provide t
heir details and their images
with attractive pictures on online a
pplication.

CONCLUSION
Evaluation of operational, managerial and
legislative issues which can affect the industry and
current image of it. Various recent and development and their
impact on hotel industry. Thus they have to create policies so that
they can adopt these recent trends.

REFERENCES
Chathoth, P. K. and et. al., 2016. Co-creation and higher order
customer engagement in hospitality and tourism services: A critical
review. International Journal of Contemporary Hospitality
Management.28(2). pp.222-245.
Gibbs, C., MacDonald, F. and MacKay, K., 2015. Social media
usage in hotel human resources: recruitment, hiring and
communication.International Journal of Contemporary Hospitality
Management.27(2). pp.170-184.

Thank You