Client Care and Consultation in Salons: Requirements, Principles, and Roles

CLIENT CARE AND
CONSULTATION

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................1

INTRODUCTION
Client care and consultation is considered as an opportunity to discover the needs and
wants of the client for providing them with a better experience. The current report will explain
the requirements of a salon to provide client care and consultation, principles of client care and
the role of health and safety.
Salon requirements related with client consultations and care
How does professional therapists and technicians present themselves
The professionals therapists make sure they look attractive and cheerful in order to
increase the interest of clients towards their services. They try to be interactive with the clients
for providing with a better experience of the services that are offered by them (King and
Snowden, 2020). The technicians try to act with calmness towards the clients and remain in
hygienic for gaining their trust. They trust to dress properly in order to attract the customers
towards the business and increase the productivity of their respected businesses.
Types of information recorded and requirements of salon for record keeping
The major information about the name, contact details, allergies, medications of the
clients is noted on the record cards. This information is crucial for the salons to maintain the
knowledge about their clients and the areas which require proper consideration. Confidentiality
and security of the personal information of the clients is mandatory for the salons to maintain in
order to provide the clients with better assistance. Salons may require copies of crucial
documents, calenders, registers etc. for appropriately managing the data and increasing the
efficiency of the business.
Roles and Responsibilities of specialist service providers
 The major duty of a specialized service provider is to provide the clients with solutions
and services on the basis of their expertise and knowledge.
 Understanding the requirements of the clients and providing them with the due assistance
is another major responsibility of the service providers.
 Completing the instructions that are given by clients about the way the service needs to
be done is a crucial role of the service provider.
 Completing their tasks with full dedication and safety for ensuring a healthy experience
for the clients and retaining them for future purposes.

Legislation and insurance implications while carrying out consultation of clients
The salons may provide the clients with appropriate knowledge of the insurance policies
of the company. It should include the different aspects of the laws which are prepared for the
security of the clients. The information about the legal support which will be provided to the
clients under any inappropriate circumstances may also be provided to the clients in order to
conduct a transparent practice in the Salon (Lind, Poon and Birdsall, 2022). These implications
are crucial for the business in order to gain the trust of the clients and provide them with better
assistance.
Legal requirements to provide treatment to minors
Treatment to minors should be given by highly qualified staff as they are sensitive and
require more attention from the professionals. Protective measures must be adopted by the Salon
in order to give better services to the minor clients and increase their satisfaction. Specialized
care is required while treating the minor clients which is necessary for the Salon to fulfil in order
to enhance their market image. The licence to treat the minor may also be required by the Salons
for conducting their practices appropriately.
Standards of salon to communicate with clients
Active listening is required by the professionals in order to understand and recognize the
requirements of the clients. Remaining professional with the clients is considered as important
standard for the clients as it creates a positive environment in where the clients are satisfied.
Interaction between the service providers and the clients is necessary for a successful
communication between the two parties as it helpful in creating a better relationships with the
clients (Malins and et.al., 2020). Proficiency of the service providers to have excellent
communication skills is a standard which may help them to gain better knowledge of the actual
service which is required by the clients.
Dealing with client complaints
The service providers may deal with the client complains by apologizing for the
inconvenience which is experienced by the clients. The members should understand the concern
of their clients and evaluate the errors in their service provided. Appropriate strategies may be
created by the Salon members to resolve the issue and provide the clients with satisfaction for the
service received. It is crucial for the Salon to resolve these complaints in order to maintain a