Key Problems and Stakeholders in Clinical Healthcare Inc.

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Business information system analysis Clinical Healthcare Inc.
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Identify all key problems in Clinical Healthcare Inc.
Clinical Healthcare Inc. had acquired green screen applications and home grown software but the
challenge is that they had not utilized these applications since the organization was founded
twenty years ago (Alsalamah, Gray and Hilton, 2016). This is an issue since it could be lack of
expertise, or un-comparability of the system.
There was the challenge of Delay in the process of administering treatment to the patients: the
delay was caused in the sense that healthcare providers were required to manage the logistics for
entire system which was involved in the delivery of the treatment (Greenes, 2014). This entailed
arranging for the visits with the nurses, given treatment to be received, the required medication
and equipment used to deliver medications (Dodd, 2016). This was a lot of work on the part of
the health care providers. In the event that there was changes made in any of these activities it
had to wait till the nurses got back from visiting the patients at home since they are the one who
have the data to put back to the system.
Michalak the new incoming CIO noticed the challenge that the system did not work well. The
current system was not reliable. As long as one did not extract data from the system and utilize it
to plan for the future aspect of expansion, run on alternative scenarios, undertake market analysis
or the business intelligence it work well (Dodd, 2016). This is a challenge since an organization
such as Clinical Healthcare Inc. depends on these aspects to grow the business through
alternatives ventures and to remain relevant in the market.
Another challenge that Clinical Healthcare Inc encountered was that of aged infrastructure which
had been placed in the organization since its founding. There were no upgrades or even updates
which were made on the applications. The central application which supports all the important

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business processes was home-grown pharmacy management system it was all character-based
and it could be accessed only from the dumb terminals (Bock, Homm, Siegl and German, 2016).
This was a challenge to the organization since the system did not support the business processes.
Two problems from one or more stakeholders which you consider are most problematic
The major problems from the stakeholders which are problematic and should be discussed in
order to address on their treatment are as follows;
Delay in the process of administering treatment to the patients. Nurses in this case are the
stakeholders since they are the employees. When the nurses visit the patient at home to
administer treatment the organization loses touch with them in case there was changes in the
medications that was done in the last minutes (Greenes, 2014). There is no system in place to
notify them on this changes and the data gets back to the system after they return the visit. In this
case this introduces some delay in the system.
There is challenge of system not working well which was noted by Michalak who was the
incoming CIO of the organization. Michalak in this case is the stakeholder in the organization
since he is the employee. The system did not have problem if it was not used for the extracting
the data, running alternative scenarios, market analysis or business intelligence. Moreover, the
system did not work with the current system thus they did not utilize it.
These problem needs to be addressed since it would make the organization more efficient in
delivering of the services to the patients. This would be achieved through creation of pharmacy
management system which soup to nuts and it touches on all the aspects of functional business
departments (Power, Sharda and Burstein, 2015). The main core part of the business is in the

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delivery of the infusion services which has been slow. The major goal is cutting down latency
throughout the process where possible, apart from the direct and hand on the patient care.
In the treatment of this problem, there is usage of the Russel Ackoff framework. In solving these
issue there is usage of the two frameworks which applies in this case which are solution and
dissolution.
Absolution
Absolution it entails ignoring the problem and hoping it would solve itself or perhaps go away on
its own accord. In this case study Clinical Healthcare should ignore that they have a problem of
system. Ever since the founding of the organization twenty years ago they have had green screen
application and home grown software which they have not used (Russel, 2011). They should
ignore the issues since they were not using these applications and they were moving on well.
Resolution
This method of problem solving entails utilizing behavior that was previously used in similar
situations, adapt if necessary, in order to obtain an outcome which is good (Russel, 2011). This
problem relies heavy on experience, trial and error method, and common sense. The new
incoming CIO Michalak who has had experience in similar position in Tickets.com should utilize
it to make to ensure that the organization function efficiently. This approach to problem is
utilized by individuals who govern and manage public processes just as the CIO did. He needs to
use new trial and error method to see which works efficiently to the current problems they were
facing.
Solution treatment