This report explores the role of leadership in managing conflicts within the nursing workplace. It discusses conflict situations, job roles, measures, outcomes, and key recommendations.
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Clinical leadership and management in nursing
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Running Head: Report Contents Introduction.................................................................................................................................................2 Description of the conflict situation.............................................................................................................3 Job role........................................................................................................................................................5 Measures.....................................................................................................................................................5 Role of leadership........................................................................................................................................6 Outcomes.....................................................................................................................................................7 Changes.......................................................................................................................................................8 Key Recommendations................................................................................................................................8 Conclusion...................................................................................................................................................8 References.................................................................................................................................................10 1
Running Head: Report Introduction This report is written with intent to gain the understanding of the conflicts within the workplace in the field of nursing. The concept of workplace conflict is explained with the help of the event or situation. The report consists of many sections such as the description of the situation, strategies to resolve the conflicts, role of leadership and recommendations. The purpose of writing this report is to find out the role of leadership in managing the conflicts within the nursing workplace (Karadakal, Goud, & Thomas, 2015). Conflict is the common problem in entire working environment and this problem occurs because of the differences in responsibilities, needs, ideas, goals and perception. Conflict within the workplace leads to low morale, employee dissatisfaction and high employee turnover in the organizations.The conflict occurs in a complex environment and high risks as the healthcare and nursing are the fields that are more vulnerable to the conflicts. The conflict within the workplacecanbeoccurredinthreeformsincludinginterpersonal,intrapersonaland organizational conflicts. 2
Running Head: Report Description of the conflict situation After the completion of my degree in nursing, I have joined the hospital as a nurse in Australia. The demand of the nurses continues to rise because of the high turnover rates in the healthcare organizations. The reason behind the high turnover rates was the low job satisfaction among the nurses. Some of the other reasons of behind the occurrence of the conflict situation can be the lack of communication, lack of cooperation, lack of respect and lack of acceptance within the nursing workplace. The outcomes of the conflict are very negative as it affects the overall quality of care and job satisfaction of the employees (Sehrawat & Sharma, 2014). One day, I was performing my duty with five others nurses and suddenly physician came on round to check the patients and their conditions.There was a patient who was suffering from Dengue and also a diabetic patient.The physician scolded nurse when he got to know that the nurse missed one dose of insulin. The nurse was not communicated properly and she was explaining her point but physician did not listen to her because nurse had the personal issues with physician as well as the other workers.This type of conflict is the interpersonal conflict and manager failed to tackle these conflicts and it results into the worse situations of the patient. It is found that manager of nurses has adopted the autocratic leadership style according to which he really focused towards work and less attention is paid to the satisfaction of the employees. The strategy adopted by manager is avoidance strategy according to which he ignored all the complaints of nurses that directly coming from the nurses regarding the interpersonal problems. The manager of nurses did not listen about the problems of members and disregarded them which lead to affect the productivity of nurses negatively. The bad behavior and lack of 3
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Running Head: Report communication is the reason behind of having these interpersonal conflicts at workplace (Erzen & Armagan, 2015). It is very importantto manage conflictin organizationto increase the productivity and teamwork. From the above case scenario, it is found that the biggest impact of conflicting situation was on the health of the patient as missing one dose can be the most dangerous activity as it may result in the death of patients. The previous reports on the conflicts between physician and nurses also revealed some of the other reasons including power imbalances between physician and nurse, different goals of practicing medicine and gender conflicts. The manager of the hospital in Australia has failed to tackle the situation of conflicts because of the adoption of poor leadership styles.The autocratic leadership style is not suitable according to the situation. There is a need to change the leadership style for resolving the conflicts in the organization. According to the previous studies it is found that the nurses within the workplace faced the issue ofpowerimbalance.Nurseswerenotgiventhatmuchimportantincomparisontothe physicianbecause of the difference in power of positions. Sometimes nurses feel that they also need attention and they deserve more responsibility and credit in comparison to the physician (Akpabio, John, Akpan, Akpabio, & Uyanah, 2016). Moving further, according to the reports of Kathleen and McGhee, it is found that reason behind the conflict between physician and nurses can the difference in goals. The goal of physician is to diagnose and treating the disease of patient whereas the nurse is only focused towards the taking care of the patient.Some of the other researchers also reported that manager spend more than 40% of its time on managing the conflicts of the organization. The management of conflicts within the workplace is necessary to avoid the future risks within the workplace. 4
Running Head: Report Job role My job role was to taking care of the patients and follows all the instructions given by physicians regarding the doses of patients and much other assistance for patients. I had to perform my duty in the intensive care unit. There were 20 beds in this unit and 5 nurses were working in every shift and they all were supervised by the manager of the nurses. Measures Some of the measures are also observed for the immediate resolution and it is found that the leaders are playing the most important role in managing the conflicts. The manager of nurses should listen very carefully to the nurses and find out the root cause of occurrence of this conflicting situation within the workplace. It is analyzed that the communication either it’s oral or team communication playing a very important role in the organizations as it helps to achieve the coordination among the team and different tasks. Communication is basically a process of exchanging information between the group of members through the various modes such as oral and written. I also found that organizations are also making full use of the social media platforms to convey the information to the people working in the organizations. Some of the measures that analyzed from the analysis of the situation that ensures the effective conflict resolution and those measures are: Open: There should be proper communication and discussion with regard to the goals so that everyone understood their roles and responsibilities including nurses. 5
Running Head: Report Clarify: There is also need to find out the facts deeply in relation to the issue that exists in the organization (Guidroz, Perez, & Wang, 2012). Develop: At this step, there is a need to discuss about how to effectively resolve the conflicts. Agree: This will help to make everyone convince to agree on particular actions. Close: The plan should be built to resolve the conflicts and making sure that everyone in healthcare organization is performing as per the instructions and also agreed with the terms to resolve the conflicts (Yufenyuy, 2018). Role of leadership The leadership is playing very important role in managing the conflicts as effective leadership is always results in achieving the success of the health care organizations. It is found that the leadership approaches are effective to handle the different situations. The transformational theory is found to be more effective and useful in handling the different situations specially to build the interpersonal relationships. The transformational leadership theory is very useful to increase the job satisfaction of the employees by focusing on their needs. The main focus of the leadership is to encourage and motivate the staff members and also understanding and solving the problems of leaders. A vision must be clear to all the leaders to resolve the conflicts and creating strategies to achieve long term goals and objectives (Alshammari & Dayrit, 2017). From the case scenario situation, it is found that the conflict in the organization occurs because of lack of communication and leadership style adopted by the manager. From the analysis, it is found that the leaders need to adopt the transformational leadership styles or participative styles 6
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Running Head: Report and listen carefully about the problems of the employees. The job satisfaction among the employeescanbeachievedbyfulfillingtheirneedsanddemands.Theleaderhasthe responsibility to make use of its personal skills, knowledge and abilities to handle the people in the organizations. According to personality trait theory, it is found that leaders have the different personality characteristics or traits which they can make utilized to encourage the employees and helping them to solve their problems. For example, the missing of dose by nurse was very serious problem and it needs a proper action that need to be taken by leaders (Shah, 2017). The managerial behavior needs to be positive in most of the situations. The positive behavior of managers will result in managing the conflicts in the organizations. With the rapid growth of the leaders and by reviewing the literature on leadership and conflict management, the leadership can be equipped to understand what conflict is how it can be managed and the impact of leadership on conflict situations. Outcomes The outcome of the conflicts has a negative impact on the patients as well as nurses.The Bad behavior and lack of communication is the reason behind of having these interpersonal conflicts at workplace.Some of the other reasons of behind the occurrence of the conflict situation can be the lack of communication, lack of cooperation, lack of respect and lack of acceptance within the nursing workplace. The outcomes of the conflict are very negative as it affects the overall quality of care and job satisfaction of the employees. Conflict within the workplace leads to low morale, employee dissatisfaction and high employee turnover in the organizations (Kaimenyi, 2014). The conflict occurs in a complex environment and high risks as the healthcare and nursing are 7
Running Head: Report the fields that are more vulnerable to the conflicts. In addition,it is found that the biggest impact of conflicting situation was on the health of the patient as missing one dose can be the most dangerous activity as it may result in the death of patients (Almeida, 2017). Changes The change that needs to take place as a result of eliminating potential for a similar event to arise is to improve the communication system in organization. The communication will help in organization to manage the conflicts. It is found during the case analysis, the conflict occurred because of the lack of communication between physician and patient as well as between the staff members and nurse leaders. Key Recommendations Some of the important recommendations to resolve the conflicts are listed as below: Provide full support and assistance to the employees Understand the needs of the employees and also fulfill their needs Leaders should maintain the positive behavior Treat every employee equally Need to implement the adequate leadership at health care organizations (Siitonen, 2009). 8
Running Head: Report Conclusion Conflict is the common problem in entire working environment and this problem occurs because of the differences in responsibilities, needs, ideas, goals and perception. Conflict within the workplace leads to low morale, employee dissatisfaction and high employee turnover in the organizations.The conflict occurs in a complex environment and high risks as the healthcare and nursing are the fields that are more vulnerable to the conflicts.The conflict within the workplacecanbeoccurredinthreeformsincludinginterpersonal,intrapersonaland organizational conflicts.It is very important to manage conflict in organization to increase the productivity and teamwork. From the above case scenario, it is found that the biggest impact of conflicting situation was on the health of the patient as missing one dose can be the most dangerous activity as it may consequence in the death of patients.The outcome of the conflicts has a negative impact on the patients as well as nurses. From the analysis, it is found that the leaders need to adopt the transformational leadership styles or participative styles and listen carefully about the problems of the employees. The job satisfaction among the employees can be achieved by fulfilling their needs and demands. The leader has the responsibility to make use of its personal skills, knowledge and abilities to handle the people in the organizations. 9
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Running Head: Report References Akpabio, I., John, M., Akpan, M., Akpabio, F., & Uyanah, D. (2016). Work-related conflict and nurses’ role performance ina tertiary hospital in South-south Nigeria.Journal of Nursing Education and Practice, 6(2), 1-9. Retrieved from https://pdfs.semanticscholar.org/d14c/c0823e039b2e6f8efa25186edce65b3e8f66.pdf Almeida, J. (2017). Leadership in conflict management: the case of tourism versus territory conflict.104, pp. 25-37. Retrieved from http://www.scielo.mec.pt/pdf/fin/n104/n104a03.pdf Alshammari, H., & Dayrit, R. (2017). Conflict and Conflict Resolution among the Medical and Nursing Personnel of Selected Hospitals in Hail City.IOSR Journal of Nursing and Health Science, 6(3), 45-60. Retrieved from http://www.iosrjournals.org/iosr-jnhs/papers/vol6-issue3/Version-1/G0603014560.pdf Erzen, E., & Armagan, Y. (2015). The Effect of Leadership on Conflict Management. Retrieved from https://www.researchgate.net/publication/273635901_The_Effect_of_Leadership_on_Co nflict_Management Guidroz, A., Perez, L., & Wang, M. (2012). Developing a model of source-specific interpersonal conflict in health care.28(1), pp. 69-79. Retrieved from https://www.ncbi.nlm.nih.gov/pubmed/22259160 Kaimenyi, C. (2014). The Influence of Conflict Management Styles on LeadershipApproaches withinSmall-scale Businesses.IOSR Journal of Business and Management , 16(9), 55-59. 10
Running Head: Report Retrieved from http://www.iosrjournals.org/iosr-jbm/papers/Vol16-issue9/Version-1/ H016915559.pdf Karadakal, N., Goud, N., & Thomas, P. (2015). Impact of leadership role perspective on conflict resolution styles - a study on small and medium sized entrepreneurs of Karnataka State in India.Journal of Global Entrepreneurship Research, 5(4). Retrieved from https://link.springer.com/article/10.1186/s40497-015-0019-6 Sehrawat, A., & Sharma , T. (2014). Leadership and Conflict Management Style among Managers.International Journal of Scientific & Engineering Research, 5(5), 145-152. Retrieved from https://pdfs.semanticscholar.org/b7f8/189a144b9b14865f2824e2c7215fa2d8367a.pdf Shah, M. (2017). Impact of interpersonal conflict in health care setting on patient care; the role of nursing leadership style on resolving the conflict.2(2), pp. 44-46. Retrieved from https://medcraveonline.com/NCOAJ/NCOAJ-02-00031.pdf Siitonen, M. (2009).Conflict management and leadership communication inmultiplayer communities.Retrieved from https://pdfs.semanticscholar.org/4253/815bfc8481e4e578401ff46cd27b9a0a8ebc.pdf Yufenyuy, C. (2018).The Impact of Interprofessional Conflict on Quality care –The Nurse’s Role.Retrieved from https://www.theseus.fi/bitstream/handle/10024/149800/My %20Thesis%20Final%20Version.pdf?sequence=1&isAllowed=y 11