Clinical Leadership and Management in Nursing

Clinical leadership and management in nursing

Running Head: Report
Contents
Introduction.................................................................................................................................................2
Conflict Situation........................................................................................................................................2
Job Position.................................................................................................................................................3
Measures.....................................................................................................................................................3
Leadership Theory.......................................................................................................................................4
Outcomes for patient and staff.....................................................................................................................5
Changes.......................................................................................................................................................7
Key Recommendations................................................................................................................................8
Conclusion...................................................................................................................................................8
References.................................................................................................................................................10
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Running Head: Report
Introduction
This report outlines the concept of the conflict management and this concept is explained with
the help of situation that occurred within the workplace in nursing. The report includes the
description of the event, the leadership role along with the recommendations to resolve the
conflicts. The conflict at workplace can be managed by adopting various strategies. According to
the estimations, it is found that maximum time of manager is devoted on conflict management. If
the conflict is not managed in the organization or health care settings, then it may have the
negative impact on the interpersonal relationships and long term professionalism(Abd-Elrhaman
& Ghoneimy, 2018).
Conflict Situation
I have joined intensive care unit in one of the hospitals during my internship during my diploma
in nursing. In the intensive care unit, there were total ten beds and three staff nurses, one medical
officer and one manager for the floor. It was found that the turnover of nurses in the hospital
organizations is more in comparison to other employees. The reason behind the high turnover
among the nurses is its poor communication, lack of acceptance, lack of cooperation and lack of
respect by co workers (Erzen & Armagan, 2015).
One day, during my internship, doctor came on round for follow up of his male patient suffering
from the problem of urinary tract infection and also has the problem of diabetes. The doctor
started shouting on the nurses because patient is not catheterized as it was conveyed at the time
of patient admission. The nurse also missed one patient’s dose of insulin. It is found during the
investigation that the nurse who did this mistake had some of the issues with senior doctors and
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Running Head: Report
its co workers. The conflict among the health care workers and senior doctors was the reason
behind the worse condition of the patient. It is observed that manager of the nurses adopted the
avoidance strategy and avoid the nurses complaints coming from the staff members regarding the
interpersonal problems and this avoidance of the manager results in worse situations (Al-
Hamdan, 2009). The manager adopted the autocratic leadership style at the time of dealing with
the staff members and it is observed that they never listen to the members but only disregarded
them. Because of this leadership style, three nurses left their job including me.
Job Position
The job role that played within the workplace as an intern in the hospital where my jobs
responsibilities and duties includes taking care of the patients that admitted in the hospital. Being
an intern, I had the opportunity to learn something new about the nursing practices. Being an
intern at hospital, I was able to analyze the different situations as I have identified that the patient
and staff members were highly affected by the conflict at the hospital.
Measures
There are many reasons behind the occurrence of the interpersonal conflicts such as the
competition, cost control, downsizing, restructuring and new technology. To resolve or minimize
the interpersonal conflicts, the leaders are the most significant part. According to the research
model introduced by Romer, there are three ways of resolving the conflict within the workplace
including problem solving, forcing, and avoiding (Römer, Rispens, Giebels, & Euwema, 2012).
 Problem solving: This strategy is about to identify the problems or matter of concern and
find out the relevant solutions to address these problems.
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