Clinical Leadership and Management in Nursing

Clinical leadership and management in nursing

Running Head: Report
Contents
Introduction.................................................................................................................................................2
Description of the conflict situation.............................................................................................................3
Job role........................................................................................................................................................5
Measures.....................................................................................................................................................5
Role of leadership........................................................................................................................................6
Outcomes.....................................................................................................................................................7
Changes.......................................................................................................................................................8
Key Recommendations................................................................................................................................8
Conclusion...................................................................................................................................................8
References.................................................................................................................................................10
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Running Head: Report
Introduction
This report is written with intent to gain the understanding of the conflicts within the workplace
in the field of nursing. The concept of workplace conflict is explained with the help of the event
or situation. The report consists of many sections such as the description of the situation,
strategies to resolve the conflicts, role of leadership and recommendations. The purpose of
writing this report is to find out the role of leadership in managing the conflicts within the
nursing workplace (Karadakal, Goud, & Thomas, 2015).
Conflict is the common problem in entire working environment and this problem occurs because
of the differences in responsibilities, needs, ideas, goals and perception. Conflict within the
workplace leads to low morale, employee dissatisfaction and high employee turnover in the
organizations. The conflict occurs in a complex environment and high risks as the healthcare
and nursing are the fields that are more vulnerable to the conflicts. The conflict within the
workplace can be occurred in three forms including interpersonal, intrapersonal and
organizational conflicts.
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Running Head: Report
Description of the conflict situation
After the completion of my degree in nursing, I have joined the hospital as a nurse in Australia.
The demand of the nurses continues to rise because of the high turnover rates in the healthcare
organizations. The reason behind the high turnover rates was the low job satisfaction among the
nurses. Some of the other reasons of behind the occurrence of the conflict situation can be the
lack of communication, lack of cooperation, lack of respect and lack of acceptance within the
nursing workplace. The outcomes of the conflict are very negative as it affects the overall quality
of care and job satisfaction of the employees (Sehrawat & Sharma, 2014).
One day, I was performing my duty with five others nurses and suddenly physician came on
round to check the patients and their conditions. There was a patient who was suffering from
Dengue and also a diabetic patient. The physician scolded nurse when he got to know that the
nurse missed one dose of insulin. The nurse was not communicated properly and she was
explaining her point but physician did not listen to her because nurse had the personal issues with
physician as well as the other workers. This type of conflict is the interpersonal conflict and
manager failed to tackle these conflicts and it results into the worse situations of the patient.
It is found that manager of nurses has adopted the autocratic leadership style according to which
he really focused towards work and less attention is paid to the satisfaction of the employees.
The strategy adopted by manager is avoidance strategy according to which he ignored all the
complaints of nurses that directly coming from the nurses regarding the interpersonal problems.
The manager of nurses did not listen about the problems of members and disregarded them
which lead to affect the productivity of nurses negatively. The bad behavior and lack of
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