Implementation of Cloud Based Integrated System in Star Car Rentals

Star Car Rentals faced issues in customer relationship management, vehicle pick up, returns management, accounting, payroll, reservation management, and others due to lack of integration in their existing applications. They implemented a new cloud-based integrated system to automate their entire business operations, improve connectivity, visibility, and optimization of business operations. The project cost was estimated at $510,000 and the project timeline was 10 months. The project team structure included a CEO, IT Manager, Project Manager, Business Analysts, Software Developers, Testers, and Users. The project faced risks related to organizational, operational, technical, legal, and resource aspects, which were mitigated through proper communication, coordination, and security measures.

Implementation of cloud based integrated
system in Star Car Rentals

The Business Problem
Issues in customer relationship
management, vehicle pick up, returns
management
Issues in accounting, payroll, reservation
management and others
Major problem with its existing applications
is lack of integration
Incorrect information about availability of
vehicle, poor vehicle maintenance,
incorrect invoicing and others
Rapid decline in revenue as the customers
are moving away from the company

Solution
Implementation of new cloud based
integrated system
The system improves connectivity, visibility
and optimization of the business operations
The system will automate the entire
business operations to make it time
consuming, faster and efficient
It allows using of cloud applications without
installation, access private as well as
business files
Change into manual segments to
automated system improves accuracy of

Cost and benefit
.Project Phase Cost Estimated Elapsed Time in Months
Requirements Analysis $150,000 2
Configuration and Testing $200,000 3
User Acceptance Testing $80,000 3
Implementation including user training $50,000 2
Setup cost for networking and
communication
$30,000 3
Total $510,000 10

The work breakdown
structure

List of deliverables and their
contents
Project charter: It defines statement of objectives in the
project
Project management plan: It is an approved document
used to manage the project execution work
Requirement analysis document: This document
provides details on success and failure of the system project
Budget analysis report: It is a financial plan for defined
period of year
Testing and implementation plan: This plan provides
details of system features which are required to test
Risk management plan: It is a document prepared by the
project manager to foresee the project risk
Lessons learned report: It provides details of learning
gained from process to perform the project work

Project Team Structure
Organization structure
CEO
IT Manager
Requirem
ent
analyst
Software
developer
Software
Tester
So
ftw
are
use
r 1
So
ftw
are
use
r 2
Project Manager
Business analyst
1
System
analyst
Business analyst
2
Softwareengi
neer

High level project timeline

Risks and how these will be
mitigated
Type of
risk
Probability Impact Risk level Mitigation actions
Organizational risk Unlikely Moderate Medium The company should be careful when
making decisions regarding selection of the
cloud vendors.
Operational risk Moderate Moderate Medium There should be proper defined service level
agreement helps the company to make
proper contract between service provider and
end user.
Technical risk Likely Major High The company should aware the staffs
regarding unauthorized access to
confidential information. Two-way password
method is used to prevent towards accessing
the data from third party access.
Legal risk Moderate Major Medium The company should implement of strict
organizational legal rules so that all
confidential data should be kept secured in
one place.
Resource risk Unlikely Minor Low A proper communication plan should be
implemented for interaction and
coordination purpose. The team members are
also encouraged to work effectively for the
implementation work.

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