Coaching and Mentoring Impact on Workforce Productivity to Introduce and Implement Coaching and Mentoring to a Local Government Council

Dissertation on Coaching and Mentoring 1
Coaching and Mentoring Impact on Workforce Productivity to Introduce and Implement
Coaching and Mentoring to a Local Government Council
B804 Dissertation (HRM) TMA1

Table of Contents
1CHAPTER ONE: INTRODUCTION............................................................................................5
1.1Background.............................................................................................................................5
1.2Problem or Issues....................................................................................................................6
1.3Rationale.................................................................................................................................6
1.4Research Aim and Questions..................................................................................................7
1.5Target Respondents for the program.......................................................................................8
1.6Research Method....................................................................................................................8
2CHAPTER TWO: LITERATURE REVIEW ...............................................................................9
2.1Introduction ............................................................................................................................9
2.2The Integration of Coaching and Mentoring Programme Positive Impact on Workforce
Productivity .................................................................................................................................9
2.3The Comparison between the Traditional Programmes and the E-Coaching and E-
Mentoring Approaches...............................................................................................................12
2.4The Challenges linked with the Intervention of Coaching and Mentoring Programmes.....16
3CHAPTER THREE: RESEARCH METHODOLOGY..............................................................22
3.1Introduction...........................................................................................................................22
3.2Research Philosophy.............................................................................................................23
3.3Research Approach...............................................................................................................25
3.4Research Design....................................................................................................................26

Dissertation on Coaching and Mentoring 3
3.5Types of Investigation...........................................................................................................26
3.6Sample Size and Target Audience........................................................................................27
3.7Sampling Technique.............................................................................................................28
3.8Research Instrument..............................................................................................................29
3.9Data Collection.....................................................................................................................29
3.10Data Analysis .....................................................................................................................30
3.11Ethical Considerations........................................................................................................31
3.12Gantt chart ..........................................................................................................................33
3.13Chapter Summary ..............................................................................................................33
4CHAPTER FOUR: RESULTS AND FINDINGS.......................................................................34
4.1Thematic Analysis................................................................................................................34
4.2Results and Findings ............................................................................................................37
4.3Discussion.............................................................................................................................41
4.4Chapter Summary.................................................................................................................47
5CHAPTER FIVE: CONCLUSION.............................................................................................48
5.1Summarized Findings ..........................................................................................................48
5.2Research Limitations............................................................................................................49
5.3Future Implications...............................................................................................................50
6References....................................................................................................................................51
7Appendices...................................................................................................................................60

7.1Appendix A – Interview Questionnaire ...............................................................................60
7.2Appendix B – Key Notes to the Research Study..................................................................60

Dissertation on Coaching and Mentoring 5
1 CHAPTER ONE: INTRODUCTION
Coaching is described as a development where an experienced person (called a coach)
trains the learners, clients, etc. so that they can achieve their both personal and professional
targets and goals within a shorter time span (Killion, Bryan and Clifton 2020). On the other
hand, mentoring is the process where two people who often possess the same professional goals
or targets help guide the less experienced person(s) to achieve their aims. (Waljee, Chopra and
Saint 2020).
Mentoring and coaching are development approaches depend on the usage of one to one
conversations for enhancing an individual's work performance, skills and knowledge. Coaching
focuses on producing optimal improvement and performance at work. It aims at particular goals
and skills, although it may also have an effect on personal attribute of an individual like
confidence or social integration. This is the procedure that lasts for a defined time duration and
assists in forming the basis of great management style. In simpler words, it is understood that
coaching may be referred as significant non-directive way of development and it focuses
improving and increasing performance. It develops an individual so that the assigned work could
be completed in effective and efficient manner. The activities of coaching are assigned and
formed with the motive of organisation as well as individuals. It offers individuals with the
opportunity of of assessing strenths and weaknesses so that development areas could be easily
determined.
Mentoring is referred as describing a relationship in which specialists and the person who
has great experience act as mentor and share their respective knowledge for supporting the
development of inexperienced and new individual who is new to the field. It focuses on the skills
of listening, questioning, reframing and clarifying that are also related with coaching.

Dissertation on Coaching and Mentoring 6
It is identified that coaching is more likely to be short term from 6 months to 1 year with
a prticular outcome in mind. Some coaching relationships could be of longer duration based
upon objectives achieved and wants to achieve. On the other hand, relatioship of mentoring is of
long term which lasts a year or two and in some cases more than two years. Coaching could be
referred as more performance driven that is specifically designed for improving on the job
performance of professionals whereas mentoring is focussed towards development, it just not
only focuses current job function of professionals but focuses on overall career development of
an individual.
Mentoring and coaching are two different concepts and their common differences are
explained below:
Mentoring Coaching
The structure of mentoring is very informal as
it is organised by informal meeting according
to the requirement of mentee.
The structure of coaching is more traditional as
it follows scheduled meetings like monthly,
weekly or bi-weekly.
The agenda of mentoring is established by
mentee. The mentor is responsible for
supporting the agenda.
The agenda of coaching is created by coachee
as well as coach in respect of meeting the
certain requirements of the coachee.
Structure of the research
Introduction:
Introduction is referred as foremost chapter of the dissertation because it gives
introductory data and facts in relation to the topic of the dissertation. In this part, investigator
provides proper time period to develop the project systematically, effectively and efficiently.

Dissertation on Coaching and Mentoring 7
Introduction is the face of the dissertation because it is the first section that is read by the reader.
It is important for binding whole data and information represented in the dissertation report from
the section of introduction because it provides impressive start as it would create great
impression in the reader's mind for the generated report.
Literature review:
Literature review is defined as second chapter for the dissertation project. In this
researcher has aimed towards addressing questions of the dissertation through journal articles.
The collected data by articles are shown in own words so that pre-defined objectives can be
easily attained. This specific section considers techniques of secondary data collection method to
collect apt fact and information related to the topic. This section involves data that is already
published by different authors and writers. This section also involves review of journals, articles
and books, newspapers, magazines, websites of organisations because all these sources have
great piece of information for achieving the pre-defined objectives of dissertation report in
systematic manner. Literature review always has great contribution in the research because it
provides great clarification about the study. It is one of the information holding and significant
sections of the dissertation as it provides great learning to researcher as well as reader.
Methodology:
This is the third important chapter of the dissertation, it is considered for presenting all
the material information and facts in the given report. The major purpose of the present chapter
in the dissertation is confirming the relevancy and authenticity of the research study. In the given
context, primary as well as secondary research method are being taken into consideration. It
includes appropriate data in relation to methodology and the examination that could be validated.
This chapter gives different methodologies that facilitate in gathering and analysing apt
information for meeting objectives of the investigation without taking longer period of time. The
current investigation is based upon quantitative research that focuses on collection of statistical
in relation to the topic of dissertation report.
Results & Findings:
Results & Findings is the fourth chapter of investigation that covers research findings and
data interpretation. Basically, it is the summary of research findings and data interpretation. It is
the section that covers all material and statistical data and facts with pre-determined questions of
investigation with research objectives and aim. Hence, this section in the whole investigation is

Dissertation on Coaching and Mentoring 8
significant because reader could easily analyse all the related information and facts presented in
the dissertation.
Discussion, conclusion and recommendations:
It is the last chapter of the dissertation report, in the discussion chapter data collected
through primary and secondary resources are being discussed and analysed. This discussion
chapter gives the whole synthesis of gathered data through primary as well as secondary sources.
After that there is conclusion chapter that includes summary of the whole collected information
in proper and systematic manner. After giving summary of whole investigation recommendations
are involved so that problems faced within the study can be resolved or mitigated completed. It is
significant to complete the whole dissertation report systematically and properly.
1.1 Background
In November 2018, I had the opportunity to travel on a family vacation to a city in Nigeria,
Ibadan, Oyo state, where I was born and decided to use the opportunity to walk into a local
government council office to obtain my birth certificate as I did not remember getting one in the
past. When I got to the office, I was directed to the help desk and eventually sat to be called
upon. It later dawned on me I had spent a better part of the day waiting to be attended to, despite
inquiring from the help desk when I got there earlier. I saw a staff member grumpily walk past
me to take a cigarette break; I ran after him to ask if he could assist me. I humbly greeted him
and requested I have a word with him; he responded then we got talking. He probably figured I
was not from his locality because of my British accent; he hesitated until I told him my mission
there. The outcome of our chat got me a seat in the duty manager’s office; while discussing with
her, I dared to ask to be allowed to engage their HR department to make the council function to
its full potential.
In February of last year, I discussed with the head HR department if I could do my dissertation
on implementing the coaching and mentoring process in the institution, and he said they would
be more than happy to help and assist with everything I need towards this. The entire case