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COIT 20246 ICT Services Management

   

Added on  2019-10-09

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COIT 20246 ASSIGNMENT SUBMISSIONDue date:Thursday Week 11 (2PM AEST)Part:Written AssessmentWeighting:30% of total assessment. Submission:Electronic (see course website for details)InstructionsIt will be necessary to use literature/online resources to complete this assignment, please ensure you cite and reference any such materials using the Harvard format. DO NOT copy content directly from either the text or Internet resources: this assignment is to be in your own words. You will lose marks if you do not use your own words!Please complete your assignment using this submission template file, inserting your responses where indicated.DO NOT delete the marking criteria page – changes are permitted to the formatting of other pages including the headers and footers.Please fill in the following details:Student NameStudent Number

TasksThere are ten (10) tasks, one for each week: the tasks are detailed below. There is a table to complete for each task. Please fill in the information required. An example of a completed task is below. Note the first response (resource 1) is good – so aim for something like this. The second response (resource 2) is not acceptable, so if you submit anything like it, you won’t pass the assignment! The reasons? Poor resource selection (Wikipedia), no Harvard reference and a block cut and paste from the site (no citation, no original content).ExampleTaskFind two resources that explain aspects of IT Service Management. Resource 1(Good Response)Title and Reference:COBIT versus ITILIbaraki, S 2014, online,COBIT versus ITIL, viewed 29/01/2015, <http://blogs.technet.com/b/cdnitmanagers/archive/2014/04/06/cobit-versus-itil.aspx>.Summary:This resource is a blog entry discussing the differences between CoBIT and ITIL. I chose this resource as there is a lot of confusion about the way in which ITSM is applied and the distinction between the CoBIT and ITIL implementations is frequently unclear. Ibaraki explains that CoBIT provides the governance and metric structures while ITIL delivers on the actual mechanics and “how-to” processes. The author makes an interesting observation that it is wrong to simplify COBIT as providing the ‘why’ and ITIL providing the ‘how’ because both ITSM mechanisms have considerable overlap and bothneed to be used at the same time. I found this article very useful in explaining the differences and similarities between these two aspectsof ITSM.Resource 2(Bad Response)Title and Reference:http://en.wikipedia.org/wiki/IT_service_managementSummary:This pages talks about ITSM.It says that IT service management(ITSM) refers to the entirety of activities – directed bypolicies, organized and structured inprocessesand supportingprocedures– that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers.It is thus concerned with the implementation of quality IT services that meet the needs of customers, and is performed by the IT service provider through an appropriate mix of people, process and information technology.

Note: Each resource summary should be around a maximum of 150 words.Week 1TaskThe text discusses a number of modern mass-storage technologies however there have been huge advances sincethe early days of computing. Collect and summarise two online resources that explain and describe two mass storage technologies that are not mentioned in the text that were prevalent before 1980. The resources must not be about the same technology.Resource 1Title and Reference:<Provide the Title of the resource and full Harvard reference here.This should include the URL of the resource>Summary:<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>Resource 2Title and Reference:<Provide the Title of the resource and full Harvard reference here.This should include the URL of the resource>Summary:<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>Week 2TaskThe text briefly makes mention of embedded (operating) systems. Collect and summarise two online resources that describe specific embedded operating systems that are not mentioned in the text. The resources must not be about thesame embedded operating system.Resource 1Title and Reference:<Provide the Title of the resource and full Harvard reference here.This should include the URL of the resource>Summary:<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>Resource 2Title and Reference:<Provide the Title of the resource and full Harvard reference here.This should include the URL of the resource>Summary:<Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here>

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