This document discusses self-awareness, emotional intelligence, team and group work, negotiation and conflict management, and intercultural communication. It includes a case study on the founder of Spanx, Sara Blakely, and a group discussion on what makes a team perform up to its full potential. It also presents a situation involving two employees having a heated conflict and proposes suitable ways to put the conflict to an end. Lastly, it talks about intercultural communication and how it affects communication styles in different cultures.