Communication and Conflict Management

Running head: COMMUNICATION AND CONFLICT MANAGEMENT
Communication and Conflict Management
Name of the student
Name of the University
Author notes:

1COMMUNICATION AND CONFLICT MANAGEMENT
Self-awareness and emotional intelligence
Unlike other skills, emotional intelligence (EI) of a person can rise and fall at any point in
their lifetime (Goleman, Boyatzis & McKee 2013, p 58). Every participant of the Group
discussion shared there inputs about what could boost emotional intelligence in one’s self and
that of other individuals. The group agreed upon the following:
 Develop an ability avoid negative impulses
 Manage stress effectively by staying calm and composed
 Stay passive and do not react directly.
 Pick yourself up whenever in the face of adversity
 Vent all the troubles that you face in a person you can rely on.
The participant of the group discussion were given a case study on the founder of
Spanx, Sara Blakely who went through a lot of unfavourable circumstances in her life and
those shaped her emotional intelligence (Elkington & Breen 2015,p.93).
According to me the reason behind her success lies in her ability to deal with adverse
situations. I feel that a person who possess such qualities are bound to achieve success. I
would be thrilled to work for someone like Sara because her style of keeping things clear and
informal would greatly coincide with my ideologies which are similar. I provided
contradictory opinions to the discussion regarding pros of being an introvert since I consider
myself as an extrovert and that according to me helps me communicate with people in better
ways than would have been possible if I was an introvert. Most of the member agreed with
me.

2COMMUNICATION AND CONFLICT MANAGEMENT
Team and group work
The group discussion commenced with a brainstorming session where each individual
had to put forward their ideas regarding what makes a team perform up to its full potential.
Following were the ideas that were put forward in the discussion:
 Establishing connections with each other
 Co-operation
 Each member should be committed to achieve targets.
 A common goal should be set so that the above three can be incorporated.
 There should be existence of a proper conflict management body
 Communication within the group members should be clear
 Each member should contribute their best efforts
The management can promote a good communication framework by indulging the
group in activities in which each team member have to communicate with each other
(Yildirim 2014, p.1097). I added that, communication building activities such as group
discussions and team outings should be promoted and I also added that the managers should
be aware that favouritism will lead to demotivation of other team members (Safina 2015,
p.632). I was aware of the situation since I came to know from my parents. Others might
think that they are not receiving the same attention and recognition from the group leaders or
head because they are not performing well. This can often lead to attrition. Each team
member shared their personal experiences of working in group. Sharing our personal stories
experiences led to feeling of being in a tem and a sense of communication was developed.
This later led helped me to effectively solve the case study that was discussed.