Communication and Cultural Diversity Management Report 2022

Communication and cultural diversity in management 1
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Communication and cultural diversity in management 2
Communication and cultural diversity in management
Introduction
Effective communication is of great significance across several disciplinary globally. It
goes beyond simple act of conveying a message and receiving the message or focusing on the
message itself. It is the mutual exchange of understanding between the encoder and the decoder
of the message. Effective communication in the business management context aids managers to
successfully perform their broad functions which includes planning, organizing, staffing,
directing and controlling (Neuliep, 2020, p. 13). Organizations continue to face cultural
diversification in terms of its employees and the customers. Communication in our usual and
comfortable cultural zones is still challenging. Now communicating in a new cultural setting is
more challenging and maybe overwhelming. In this paper, I will reflect on the impact of
effective communication in a culturally diverse environment. Many topics exist under the
umbrella of communication but I will talk about communication in the face of cultural diversity
because I have experienced it and anticipates experiencing more of it in my profession in the
future.
Human resource department recruit employees from various cultural backgrounds. While
the marketing department always strive to realize growth in the market share of the business.
They source for markets among culturally diverse customers base. It cannot be denied that with
the globalization cultural diversity cannot avoided (Hurd, 2020, p. 1282). It is important for
managers to hone their communication skills to effectively handle their work force. It is
important to clearly comprehend the nature of communication among people with diverse

Communication and cultural diversity in management 3
backgrounds. The prevailing challenges and how to overcome them. People usually have
different interpretations of languages, signs and symbols used for communication.
Organizational diversity is a good thing and should be embraced by all managers. It
means that the company has recruited the best talent they need at various work stations. Diversity
inspire team work and innovation within the organization. But if managers themselves don’t
know have the right communication skills to foster this agenda (Darics, 2020, p. 7). Then
diversity may turn into chaos as opposed to increase in production levels. When there is
divergence in the sense in which message is decoded confusion and conflicts may emerge within
the organization. Obvious challenge with effective communication in diverse workplace is
language barrier together with accents and fluency.
Effective communication is core management skill that I feel I need to do a lot of
improvement in. I have faced a couple of challenges in communicating with people from
different cultures, people from English non-speaking countries. Although I have previously work
with colleagues with various cultural background while school assignments that required
working in groups. I still feel the need to hone my communication skills. Sometimes it easier for
the intended meaning to be misinterpreted if the message is not delivered through the right
channel (Oetzel, 2017, p. 5). During the holidays when I travel to foreign countries I have
encountered different people with varying cultural practices and different languages.
Communication skills have always turned to be of great help in these circumstances. But also
poor communication has been a hindrance for quality time experience in certain occasions.
I have served as the marketing director at the Managers Association Club in the campus. I
had the opportunity to interact with various members. I realized that communication is