Understanding of Communication

Understanding of
communication

Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Models of communication...............................................................................................................3
Shannon and Weaver’s communication model:..........................................................................3
Berlo’s communication model.....................................................................................................4
Schramm’s communication model..............................................................................................6
Communication skills......................................................................................................................7
Disadvantages of technology in communication:............................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Communication is defined as the process that is related to imparting and exchanging information
from one person to another through speaking, writing and other medium. Effective
communication facilitates an individual to inform, express their feelings, influencing others and
meeting social expectations. Communication is very important at workplace and make the
environment suitable for employees to work. There are various barriers are raised in
communication that impact on efficiency of message and create consequences that are raised
from poor communication. This report covers model of communication, communication skills
and disadvantages of modern technology.
TASK
Models of communication
Shannon and Weaver’s communication model:
This communication model is introduced in 1948 by the Shannon and Weaver. This
model is designed with the objective of maintaining effective communication between sender
and receiver. There are some factors also found during the process of communication that affect
the communication in negative manner that are called noise (Contractor, 2019). There are
various concepts are included in this communication model that are mentioned below:
 Sender: Sender is defined as the person who make messages, select effective message
and send the message to receiver in efficient manner.
 Encoder: Encoding is the process in which sender convert message or information into
signals and binary codes.
 Channel: Channel is defined as the medium that are used to send message to receiver
such as cell phones, emails and other.
 Decoder (Receiver): Receiver is the person who receives message or destination of the
message from sender. Decoder converts the signals or binary data into messages.
 Noise: There are various disturbance are occurred during communication process and
impact its efficiency. Noise do not let the message get to the receiver as it was sent from
the sender.
Case study: Barry and Communication Barriers: Effective Communication as a Motivator

The case study is related to the Berry who was the manager of a restaurant and responsible to
maintain food safety standards at kitchen of restaurant. There is training is also providing to
employees to maintain hygiene and food safety aspects but employees are not able to follow all
these standards efficiently. Question answers related to this case study are explained below:
Question: What are the communication challenges and barriers Barry faces?
Answer: Berry faces various communication challenges and barriers that impact overall
communication proves such as there are many employees in restaurant who come from diverse
culture and ethnic background as well as language barrier is occurred in communication.
Question: What solutions might Barry consider in addressing each of these challenges and
barriers?
Answer: Barry need to discuss cultural differences with employees and provides training them
regarding language. Barry also should use simple language, visuals and hire a translator to
communicating with co-workers.
Question: What are some ways Barry might use effective communication as a motivator for
employees to follow safe food handling practices?
Answer: Barry need to understand employees point of views than communicate them
accordingly that maintains positive working environment which improve employee’s motivation
to follow all food handling practices. More efficient training is provided to employees to
improve their efficiency.
Example of poor communication at workplace and how communication improved it
Example: In organisation, I experience poor communication due to ineffective relationship
between management and employees that raises various conflicts and issued at workplace.
Solution: Organisation need to understand employees’ culture, background than provides
communicate them business policies in simple language with the help of signs. Management of
organisation need to maintain strong relation with employees and implement communication
model for maintaining effective communication at workplace.
Berlo’s communication model
Berlo’s communication model is published in the year of 1960 that includes four components
that describes overall communication proves such as sender, message, channel and receiver.
Each of these factors are affected by the various factors (Hansen, 2018). Berlo’s model of