Communication Barriers in Mcdonalds

Running head: COMMUNICATION BARRIERS IN MCDONALDS
Communication Barriers in McDonalds
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Author Note

1COMMUNICATION BARRIERS IN MCDONALDS
The organization and its communication inhibitors:
McDonalds is one of largest fast food chain of America, which was founded in the
year 1940, by Richard and Maurice McDonalds. The company became popular because of its
unique hamburgers and with the growing market, the company had introduced food items like
French fries, chicken items, breakfast items, cheese burgers, milk shakes, cold drinks, deserts,
smoothies, fruits and salads in order to have a competitive edge in the market (McDonald's -
Official Global Corporate Website, 2019). With time, the company has improved their
service and quality of food. They have also introduced the 24 hours service.
Various barriers between the manager and the employees in McDonalds are:
Role of an individual in communication, status of an individual and power of an individual
are the barriers between the managers and the employees in McDonalds. These are the
frequent occurrences in McDonalds. These barriers are mildly disruptive. This kind of
barriers deviate the organization from attaining their goal and also relay its mission and
vision statement. The communication barriers also devastates the customer service of the
company which includes rude behavior from the employees, poor technique of taking the
orders and failure in relaying the order. The process of production also suffers due to these
barriers.
Definition of 3-4 inhibitors:
 Role of a person: Roles are usually defined in relationship to someone else and it
determines the way one communicates with other employees of the organization
(Sage et al., 2014). In some cases employees hide their mistakes from the leaders
because of a bad personal relationship.

2COMMUNICATION BARRIERS IN MCDONALDS
 Status: Status becomes a major barrier in terms of motivation of the employees.
Certain employees of an organization do not talk to others because of their status,
which in turn creates a huge gap of communication and in turn affects the productivity
of the organization (Conrad, 2014).
 Power: Power also becomes a major hindrance to motivation and controlling (Sage et
al., 2014). During conversing, there is often some sense of proclaiming power or
control that is being exercised by a particular individual. There cannot be any
effective communication if power of an individual comes into play.
Table:
The communication example The name of the inhibitor A justification of the
selection of the inhibitor
The employees usually do
not share their ideas or
thoughts with their managers
Role of a person The company faces this
problem and this is because
of the interpersonal skills and
also the relationship between
the employees and the team
leaders.
In certain cases, some of the
employees do not interact
with other employees or even
the managers
status The company faces this
problem due to
discrimination of the
employees in terms of status.
The employees are usually
deceptive about conversing
with the managers due to his