Communication Competency - Desklib

Running head: COMMUNICATON COMPETENCY
COMMUNICATION COMPETENCY
Name of Student
Name of University
Author Note

1COMMUNICATION COMPETENCY
Answer 1.
Henry’s problem is very common in most of the organizations, small or big. Lack of
job satisfaction may lead the employees to quit the organization. As mentioned in the case
study Henry has been the best manager, the store has ever received. He has worked very hard
to improve the quality of services the organization provides, he had also introduced certain
advantages for the employees who perform the best. Having analyzed the following,
recommendations have been suggested. Inspite of employers’ decision to resign from the job,
Henry should not get offended and behave rudely with them. His ability to handle the worst
situation defines how good a manager he is. He might have introduced the best offers for
employees in order to motivate them for working hard but he cannot expect loyalty from
everyone. Not every employee feels monetary increment as the key source of motivation. He
should take various steps for motivating the employees. Sometimes managers get so busy in
improving the quality of performance of the organization that they lose the focus from
employee motivation. He should talk to the employees and ask them the factors that led them
to take such decision. He should ask some time from them, work on the problems and take
necessary steps to sort them out. As mentioned in the case study the employees were very
productive and no organization would want to lose good employees. Despite organization’s
position in the market, Henry should not be over confident regarding it and stay down to
earth. This would help him to gain the trust of employees.
Answer 2.
Some points that Henry need to know about communication competency are as
follows. A good communication should be maintained between the employees and manager.
Communication gap may lead to inefficient employees, which would lead to zero
productivity (McGuinness & Ortiz, 2016). An employee should be explained his work