Communication in Workplace

This module explores the significance of effective communication in the workplace. It discusses the importance of active listening, strategies for effective team working, and various communication models and theories. It also examines the impact of communication on group dynamics and teamwork. The module provides insights and guidelines for improving communication skills in the workplace.

Communication in Workplace 0
Communication in workplace
Student name
4/19/2019

Communication in Workplace 1
Contents
Introduction......................................................................................................................................2
Analysis of Case Study:...................................................................................................................2
Effective Communication................................................................................................................2
Active Listening...............................................................................................................................4
Strategy for Effective Team Working.............................................................................................5
Models of Communication..............................................................................................................5
Theories...........................................................................................................................................6
Conclusion.......................................................................................................................................8
Bibliography....................................................................................................................................8

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Introduction
Communication is the act of transmitting information from one person to another person,
one place to another place, or a one group to another group. It is transferring of message
from sender to receiver of message. It is a tool for increasing productivity and for developing
good working relation at the workplace. This report, focus on effective communication, active
listening, and strategy of team working as well as on to various theories (Communicationskill,
2011-2019).
Case study (from my experience):
The incident happens yesterday in my office when meeting is running in office. One person
Mohan disturbing in a meeting by continuously talking to his friend Johan and his friend told
him not to talk in meeting because he is disturbed by this and not able to understand the
conversation of meeting. However, he still talks and disturbs the all members in a meeting and
He did not care about the boss and talks in between the boss conversation. Analyze this situation
in the context of report whether he is right or not.
Analysis of case study:
Effective Communication
From the case study, Mohan is taking continuously which is not good for other members as they
are disturbing by this so for good communication in meeting, he not to talk in meeting because
he has to follow receiver’s responsibility. Thus, this arouses responsibility of receiver of
message.
For effective communication, it is to be very important that receiver can understand message in
the same way as given by seller. It is a form of art, which can give better results when applied
successfully in the work place. Its effectiveness increased by the sender’s responsibility as well
as of receiver’s responsibility.

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Sender’s responsibility for increasing effectiveness:
i. Do planning before speaking so that to prepare in advance before implementing the
process.
ii. Find goal of communication that they want to obtain information or want to take action
on the part of receiver of message.
iii. Factors, which make up the message to be study well as there, are number of factors other
than words, which makes the message.
iv. He needs to take advice in planning process so to have more suggestions while framing
of plan.
v. He should give help to receiver whenever wanted by him and he should treat this as an
opportunity not as a problem.
vi. He needs to take feedback from receiver so to know whether message is reached and
understandable to receiver or not.
vii. Message based on present as well as past.
Receiver’s Responsibility for improving effectiveness:
i. Stop talking to understand the message.
ii. Tell the sender that you are free to talk the message.
iii. He should be interested in listening so to understand the message of sender.
iv. For the attention put the distractions away.
v. .He should be patient while listening so to understand proper and complete information.
vi. Do not argue with the sender.
vii. Listen properly and speak less for making successful the entire process. (Agyin-
Birikorang, 2014)

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Effective Communication Techniques:
i. Silent: Silent is the strategy of communication to get information from others more than
by talking.
ii. By asking questions: It can be of two types- closed ended and open-ended. Closed-ended
answer is in Yes or in No. Open-ended answer is of detail.
iii. Listening information: It is to be very important to listen as much as communicate as by
this able to respond correctly to question asked.
iv. Want Feedback: It is required for clearing information and it is easy to understand.
v. By observation: It is usually done when person has no verbal skills Firstly, select a group
for observation then observing and implementing which is observed (burton, 2018).
Active Listening
From the case study, Mohan not listen to his friend and continuously talking in meeting also, it
is given in case that he did not listen to sender of the message. Therefore, Mohan should listen to
his friend as well as his boss to make successful the communication process. ‘Active Listening’
is the key to understand the communication and various benefits derived whether in personal or
impersonal form (Ortiz, 2010). It is usual practice of person that he listens with 25% of
concentration. It is used for increasing productivity and for retaining employee in the
organization. It improves the performance of employee as they can freely give ideas without
having fear of rejection this leads to taking good ideas of employees. By this employee becomes
tension-free as they concentrate on listening and it builds confidence in employee as by listening
they become able to speak (Kaplan, 2018).
Strategy for Effective Team Working
From my friend experience, she has been in a software team where they need to develop the
software by putting their all energies. The challenge they faced when their team leader has a
major accident and because of this, he sent to hospital for 20 days for operation before the
project. They faced tension that how they will be able to complete the project in the absence of

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him but they worked hard to submit the project within the period, they work in overtime to
complete the project together by this their efforts got fruit and they be able to submit the project.
This means good teamwork able to overcome any challenge and achieve towards their objective.
Team is a group of people having some common objective. Every member of team must have
role and responsibility towards the team members thus in the way they are dependent on each
other by doing inter-personal communication to maintain good relation to other members of team
(KAR OLÍN A NEVR L OVÁ, 2016).
Communication is necessary for team:
1. Making goals achievable: When team leader divides the work to members according to
specialization leads to doing of work by experts so to minimize wastage in work, thus
goals achieved with the principle of division of work.
2. Helps in maintaining efficiency: As members know clearly the role of them in team that
is what to do, they can achieve the target easily.
3. Positive relation Created: Formed when members talk to each other freely then
employees feel good for their job and because of this lower labor turnover rate.
4. Reduces conflicts: by listening to all suggestions, best suggestion can be framed thus
reducing conflicts in this way (Kinsey & Thompson, 2019)
Models of Communication
Communication process is complex but it is simple by models.
1. Linear and Non-Linear model: Linear model is one-way form of communication and
believes on persuade and not on understand. Non-linear takes feedback in process and it
is two-way communication, which gives importance to both sender and receiver.
2. Action model: It gives major responsibility in the hands of sender of message that how he
communicates message effectively thus this model gives importance to listening as well
as speaking but assuming listening to be constant.

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3. Interaction Model: Based on the interaction between sender and receiver of message thus
it gives importance to both sender and receiver of message. It adds the feedback of
receiver to sender to know whether message has been successful in desired way in which
it is framed and guides the sender problem of communication which is kept for future so
in future this mistake do not repeat.
4. Transactional model: It is a written message only but includes non-verbal communication
as well in message. In this both parties, sender and receiver create message together.
5. Convergence model: It includes in its model information, feedback, and network to form
communication. It is based on mutual understanding (narula, 2006)
Theories
Group Dynamics: Group formed when two or more persons come together with set purpose. It
can be formal as well as informal (Management, 2019) Group dynamics is concerned with
attitude and behavior features in a group. It also focuses on why and how groups formed (Kumar,
2018).It is multi-disciplinary concept as it includes principles of sociology as well as psychology
(r.forsyth, 2006).
From my experience in the job, in call center there is one group of five members who are good in
handling calls of client except the one person. He is in a group who sometimes handles calls and
sometimes he did not pick up the call irrespective of fact that call is coming from precious client
and it is urgent. He is also talks in abusive language in calls in order to have fun. Therefore, it
said that he is the back spot on the name of team and spoils the reputation of team. He should be
out of the group to maintain the group.
Team Working: Team is building blocks of an organization in which it runs (dickinson, 2008).
It is successful when relationship created between members of the team. Teamwork regulates
performance of team as well as on keeping unity in team (Desmond McEwan, 2017).
Stages of team work:

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1. Forming: It is the first stage in which people not know each other.
2. Storming: It is the process when they come to know about the team and how to do for the
team.
3. Norming: It is through which rules are developed and responsibility is assigned to
members
4. Performing: It is the last stage in the process and here tasks defined to perform it
(Bonebright, 2010).
Communication Theory: S.F. Scudder founds it in 1980. It tells that people communicate in
many ways- verbal, non-verbal.
1. Mechanistic: It flows from two parties-sender and receiver.
2. Psychological: It includes thoughts in the message plus written part.
3. Social: In this message sent with the interaction of person.
4. Systematic: It follows full process to communication including interpretation of
concerned person.
5. Critical: It is a way to define authority to someone (Management, 2019)
Conclusion
In this module, it is said that communication is necessary for achieving great productivity in the
workplace, as without communication enterprise cannot be succeeded in its mission. It helps in
effective building team because of this more employees came together. It helps in building trust
in employee as they communicate with other employees thus better working relations is
established. It not only gives importance to communication but also to listening. Listening is
necessity of message on the part of receiver to understand the message in the same way as given
by sender of message.

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Bibliography
Agyin-Birikorang, A. A. A.-O. &. E., 2014. Communication in the workplace:guidelines for
improving effectiveness. Global journal, sep-oct, 3(5), pp. 208-213.
Anon., 2019. Effective communication process. [Online]
Available at:
https://www.tutorialspoint.com/effective_communication/effective_communication_process.htm
Bonebright, D. A., 2010. 40 years of storming: A historical review of Tuckman's model of small
group development. Human resource development international, pp. 111-120.
Burton, K., 2018. Top 15 most effective communication techniques and strategies. [Online]
Available at: https://bettermindbodysoul.com/effective-communication-techniques/
Communicationskill, 2011-2019. What is communication?. [Online]
Available at: https://www.skillsyouneed.com/ips/what-is-communication.html
Desmond McEwan, G. R. R. M. A. E. D. Z. R. B., 2017. The effectiveness of team work training
on teamwork behaviours and team performance. A sytematic review and meta analysis of
controlled inventions, 13 jan.
Dickinson, k. j. a. h., 2008. Working in teams. s.l.:Community care.
Kaplan, E., 2018. 'Active listening': the key to stong workplace relationships,productivity,and
personal empowerment. [Online]
Available at: https://medium.com/@ellekaplan/active-listening-the-key-to-strong-workplace-
relationships-productivity-and-personal-72650f32da4c

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KAR OLÍN A NEVR L OVÁ, K. Á. R. S. I. T. Á., 2016. The effectiveness of team work and
communication within the company. Faculty of arts-department of applied economics, pp. 318-
622.
Kinsey, A. & Thompson, R. b. J., 2019. Importance of team communication skills. [Online]
Available at: https://smallbusiness.chron.com/importance-team-communication-skills-3079.html
Kumar, R. N. a. B., 2018. Impact of group dynamics on team. American international journal of
social science research, pp. 16-23.
Management, 2019. Communication theory. [Online]
Available at: https://www.managementstudyguide.com/communication-theory.htm
Management, 2019. Group dynamics. [Online]
Available at: https://www.referenceforbusiness.com/management/Gr-Int/Group-Dynamics.html
Narula, u., 2006. Communication models. s.l.:Atlantic.
Ortiz, R., 2010. The active listener. s.l.:Lulu Enterprises Inc..
R.forsyth, d., 2006. Group dynamics. s.l.Thomson Wordsworth.

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