This presentation discusses the importance of effective communication in health and social care, and provides strategies to improve communication process. It also explores how individual values influence communication and how to overcome barriers to communication.
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COMMUNICATION
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For any organisation is is very crucial to implement effective and efficient communication. This can be done by using various methods, techniques and strategies of communication. Workers or service providers who works in social and health care unit it is very important to develop effective communication skill in order to fulfil all the needs and requirements of the people who are living their. INTRODUCTION
What is Communication ? Communicationistheprocessofsendingand receiving thoughts and views in order to ensure the sharing of data and information. Effective communication is the method of exchanging information efficiently.
ICT Software packages It is very important to ensure the health and safety of the patients who are living in the health and social unit. This can be possible by using various technologies. The workers or service providers of the care unit can use ICT software for managing the data and informations relate to the unit members systematically. By using the software workers can can manage the information related to: Patients records Medical informations Accessibility
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CONTINUED Transferring Preventions Records of the medical information Futures outlooks
Dealing in such organisation is a matter of huge responsibility and de- legacy. It is very critical to operate functioning of such organisations. Using ICT software can prove to be very beneficial for the service providers because it will help in maintaining all the important informations of the service users. It is very important for the workers of the care centres to provide all the benefits to the patients who are living their. Sometimes they are enable to convey what they desire so it is responsibility of the workers to understand the desires of the members and provide full satisfaction to them so that they can recover fast and healthily. CONTINUED
Ways of improving communication process in the helth and social care unit. Effective, systematic and Influential communication is the keen requirement of any sector specially social health and care unit sector. This can be implemented by overcoming barriers to communication: Environmental changes Considering preferences and understanding language needs of the individuals Speak clearly Speak slowly Careful Listening
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In every organisation there are so many workers or service provides who belong to different culture, backgrounds and ethnic groups.It is important for them to avoid their cultural differences and work together to accomplish the goals and objectives of the organisation. The top priority of health and social care unit is religion and ethnicity. It is very important for the workers and service providers of the care units to maintain relationship with the service user. In NHS there are translators who help the people in the process of the communication. How communication process is influenced by individual values.
Strategies to support communication needs in health and social care. As per the case of Miss Gina, effective communication is first and foremost requirement of any organisation, it helps in expressing point of views, thoughts and feelings of the individual. The main reason behind her suffering is that, she was enable to express her problems and issues as she was not fluent with English. Effective communication is essential because:
CONTNUED It helps in establishing and developing relationships. Providing and Requesting information. Helps in maintaining accuracy. Helps in improving the well being of the individual
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Barriers In Effective communication Cross Culture Barriers Language Issues Expressive Issues Mental and Psychological Barriers Lack of Motivation
CONTINUED As per the scenario of Miss Gina, the main problem was lack of effective communication due to language barriers. Shedevelopedthefeelingofdemotivationand depression because of barriers in the communication. As per the case, Miss Gina was not able to describe her issues and problems clearly. Such problems can be solved by the help of effective communication.
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CONCLUSION In organisations like Health and Social care units it is important to maintain effective communication in order to fulfil desire outcomes of the serives users.Workers and staff members of such organisations must have capabilities to handle each and every situation and the circumstances.
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Continued Frisch, J.U., 2014. Making support work: The interplay between social support and social identity.Journal of Experimental Social Psychology. Knott, C., 2016.Reflective practice in social work. Learning Matters. Lovatt, M., 2015. The provision of emotional labour by health care assistants caring for dying cancer patients in the community: A qualitative study into the experiences of health care assistants and bereaved family carers.International journal of nursing studies. 52(1). pp.271-279. Payne, M., 2015.Modern social work theory. Oxford University Press. Sims, D., 2014. A scoping review of personalisation in the UK: approaches to social work and people with learning disabilities. Health & social care in the community.
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