Communicating in Health and Social Care

Communicating in health
and social care
TASK 2

Content
 Introduction
 Use of strategies to support users of health and social
care services
 Access and use standard ICT software package to
support work
 Suggesting ways for improving communication process
in H&SC
 Communication process are influencing individual
values and cultures
 References

Introduction
This presentation is based on the Mrs. Gina case and it will
present information, communication and technology
packages that can be used in the Mental Disability Clinic.
This presentation will provide a ways to further
development in the communication process and adoption
of personal values and culture.

1.4 Strategies to support users of
health and social care services
As Mrs. Gina cannot speak English to communicate so it is essential
for the management of Mental Disability Clinic to use effective
strategy to communicate with her. In given case study, it has
been found that Miss Gina is diagnosed with dementia and serves
depression.
Some types of strategies are here to
communicate with her:
 Use of facial expressions
 Body and sign language
 Use a language translator