Communication Issues in Data Solutions: A Case Study

This case study discusses the communication issues faced by Data Solutions, a software dealer in Brisbane, and provides solutions to overcome them. The essay highlights the lack of proper communication within the various departments and levels of hierarchy, resulting in discrepancies and hampering the overall growth of the company. The recommended measures include implementing official mail chains, video-conferencing, and conducting training sessions. The employees of the organization might be benefitted from the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization.

Running head: DATA SOLUTIONS - A CASE STUDY
DATA SOLUTIONS - A CASE STUDY
Name of the Student
Name of the University
Author Note

1DATA SOLUTIONS - A CASE STUDY
To:
From:
Date:
Subject: Communication Issues in Data Solutions, Brisbane.
Objectives and Background
Communication Audit process
The process of the communication audit might refer to the various processes that might deal with
the various processes and the methods that are implemented within the concerned business organization
in order to put forth an understanding of the identification of the various major strengths as well as the
key weaknesses that have been faced by the members of the workforce of the concerned business
organization in discussion at a certain given point of time (Quintanilla & Wahl, 2015). The business
organization that has been taken into account in the concerned paper is one of the dealers in the field of
the software that is required for the management of the data, Data Solutions. The company is known to
have been active in the area of Brisbane in Australia.
General purpose
The following essay aims to deal with the qualitative significance of the various communicational
issues that have been faced by the concerned members of the workforce within the given business
organization, Data Solutions, Brisbane.
Specific purpose
The essay further proceeds in the path towards providing as well as describing the various ways
in which the concerned organization might get rid of the various communicational issues that the concern
has been facing as discussed in the case study.
Problems
The given organization in discussion, one of the dealers in the field of the software that is
required for the management of the data, Data Solutions has been observed to have been facing a number
of issues that pertain to the matters that are related to the lack of the proper communication within the
various departments as well as the various levels in the hierarchy that has been present within the
concerned business dealer of the software that is required for the management of the data, Data Solutions.
The case study reveals the fact that the concerned employees as well as the various members of the
management of the concern as well as the various members who have been bearing the consequences of
the irregularity in the matters that are observed within the communication within the area.
Problem one
The company has been facing major issues in the matters that pertain to the choice of the various
communication medium that might be implemented in order to deal with the various instances wherein
the communication is necessary in order to deal with the various matters that pertain to the addressal of
the various matters that might take place within the organization as well as deal with the audience that
might be involved in the various matters that various situations that are faced by the employees of the
organization might influence the correct form of the communication that needs to be maintained within
the concerned organization (Brink & Costigan, 2015). This might also include the matters that pertain to
the factors that are associated with the hindrance in the proper conveyance of the matters that are related
to the communication of the various decisions that are taken at the managerial levels to the concerned
employees of the company that are employed at the lower levels of the hierarchy of the concerned

2DATA SOLUTIONS - A CASE STUDY
organization (Citak, Toruner & Gunes, 2013). This might lead to great amounts of discrepancies within
the workforce of the concerned dealer in the field of the software that is required for the management of
the data, Data Solutions, Brisbane.
Problem two
The other problems that have been faced by the concerned organization deal with the fact that
there is a lack in the face to face communications within the supervisors and the employees working at
the lower hierarchical levels of the concerned company. This might result in the improper functioning of
the various members of the concerned organization which might in turn lead to the conditions wherein the
smoothness in the operations of the company might be hampered (Rouse & Al‐Maqbali, 2014). The
ineffective nature of the communication within the employees and their respective supervisors might lead
to the conditions wherein the concerned tasks at hand might not be accomplished in a proper manner
thereby stunting the overall growth of the concerned company.
Problem three
The company has also been reported to have been facing the various issues that have been
pertaining to the matters that deal with the delivery of the various emails. The emails that are being sent
out within the concerned organization as well as to the concerned stakeholders of the organization have
been known to have displayed a great degree of unprofessionalism within the subject matter of the mails
as well as the writing strategies that have been displayed within the concerned mails (Drury-Grogan &
Russ, 2013). This might also include the matters that pertain to the factors that are associated with the
hindrance in the proper conveyance of the matters that are related to the communication of the various
decisions that are taken at the managerial levels to the concerned employees of the company that are
employed at the lower levels of the hierarchy of the concerned organization. This might lead to great
amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is
required for the management of the data, Data Solutions, Brisbane.
Action steps to solve the problems
In order to deal with these various communicational issues that are present within the concerned
organization, the concerned company might be advised to follow certain measures.
Problem one
The concern that had been raised due to the matters that pertain to the miscommunication as well
as the non-communication within the various departments of the organization, the dealer in the field of
software that is required for the management of the data, Data Solutions, Brisbane might be advised to
implement the proper mails through the official mail chain of the organization. This might help in the
proper communication of the minutes of the concerned meetings that have been conducted within the
concerned managerial levels of the organization (Schafer, 2013).
Problem two
The other issue that is faced by the organization due to the ineffective communication within the
executive members of the organization and the employees of the organization might be averted by
implementing the various techniques that allow the communication between the two hierarchical levels
within the organization like the various ways that include the video-conferences with the concerned team
members within the workforce of the organization (Vertino, 2014). The supervisors might also be advised
to pay regular visits to the concerned location wherein the employees have been serving the organization.
This might help the concerned supervisors to have a clearer vision of the problems that are faced by the
employees.
Problem three

3DATA SOLUTIONS - A CASE STUDY
The problem of the inappropriate and unprofessional emails that are being circulated within the
organization as well as the other stakeholders of the company might be rectified by implementing and
conducting the various training sessions within the concerned organization in discussion, the dealer in the
field of software that is required for the management of the data, Data Solutions, Brisbane. This might
also help in the overall improvement of the concerned organization in discussion, Data Solutions
Brisbane.
Closing
Synopsis
Thus, it might safely be concluded that the concerned organization might face an overall
improvement in the concerned operations of the company with the implementations of the recommended
procedures within the organization.
Benefits to employees
The employees of the organization might be benefitted from the proper communication of the
minutes of the concerned meetings that have been conducted within the concerned managerial levels of
the organization. The various measures that have been recommended might help the concerned members
of the workforce of the organization to gain the required amount of motivation as well as training so that
they might contribute the best of their capabilities towards the concerned organization in discussion, the
dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane.
Assistance and contact details
(Author Note)

4DATA SOLUTIONS - A CASE STUDY
References
Brink, K. E., & Costigan, R. D. (2015). Oral communication skills: Are the priorities of the workplace
and AACSB-accredited business programs aligned?. Academy of Management Learning &
Education, 14(2), 205-221.
Citak, E. A., Toruner, E. K., & Gunes, N. B. (2013). Exploring communication difficulties in pediatric
hematology: oncology nurses. Asian Pacific Journal of Cancer Prevention, 14(9), 5477-5482.
Drury-Grogan, M. L., & Russ, T. L. (2013). A contemporary simulation infused in the business
communication curriculum: A case study. Business Communication Quarterly, 76(3), 304-321.
Quintanilla, K. M., & Wahl, S. T. (2015). Business and professional communication: keys for workplace
excellence. Sage Publications.
Rouse, R. A., & Al‐Maqbali, M. (2014). Identifying nurse managers' essential communication skills: an
analysis of nurses' perceptions in Oman. Journal of nursing management, 22(2), 192-200.
Schafer, J. A. (2013). Effective leadership in policing: successful traits and habits. Durham, NC: Carolina
Academic Press.
Vertino, K. A. (2014). Effective interpersonal communication: A practical guide to improve your
life. OJIN: The Online Journal of Issues in Nursing, 19(3), 1-6.