Communication Management Problems

This presentation discusses the various communication management problems that can arise in a project and their negative implications on project success. It provides a problem definition, analysis, and solutions for each problem. The presentation also includes a risk assessment and SWOT analysis. References are provided for further reading.

PEOPLE PROBLEM/ISSUES
Communication Management Problems

INTRODUCTION
 Various resources and stakeholders engaged in
a project
 Success or failure of a project depends upon
the people resources
 Several issues may emerge with the people
resources
 Negative implication on the overall project
success
 Presentation covers the problem definition,
analysis, and solution

PROBLEM DEFINITION
 Communication issues and gaps Issues in the transparency Delays in project activities Frequent changes Excessive re-work Loss of productivity

PROBLEM ANALYSIS: RISK
ASSESSMENT
Ris
k
ID Name Description Probability
Im
pa
ct
Sc
or
e
1
Reduced transparency
among the resources
and the end-users
The gaps in the communication and discussion among the
resources will bring down the transparency levels as the
customers/end-users will not be collaborated with. The
customer satisfaction and involvement rate may come down
as a result. 9 8 72
2
Delays and schedule
overrun
There may be delays in the project tasks and activities that
may come up due to reduced and ineffective communication.
This is because the clarity of the goals and objectives along
with the set of roles and responsibilities will not be achieved. 8 9 72
3Frequent changes
There may be frequent changes that may be requested by
the project sponsor and the end-users. The clarity on the
expectations of the users will not be achieved due to poor
communication. 9 9 81
4Excessive rework
The resources in the project team will be required to carry out
excessive rework. This is because there will be frequent
changes that will be requested and the clarity on the
responsibilities will not be provided as well. 9 9 81
5Cost overrun
The overall costs in the project may increase due to the
occurrence of too many changes and the gaps in the project
schedule. 8 9 72
6
Reduced productivity of
the resources
The productivity levels of the resources may come down as
they will not be clear on the demands and expectations of
the customers. The frequent changes and re-work will
negatively impact the productivity. 8 9 72
7
Lack in clarity of goals
and objectives
The presence of ineffective communication may lead to lack
in clarity of goals and objectives. 9 8 72

PROBLEM ANALYSIS: SWOT ANALYSIS
Strengths
 Availability of the tools and
funds to deal with the
issues
 Innovative leadership styles
 Absence of micro-
management
 Higher employee
satisfaction rate
Weaknesses
 Communication gaps and
issues
 Absence of a defined
communication plan
 Inability to manage the
diversity in the workforce
Opportunities
 Effective communication
among the resources and
stakeholders
 Higher project success rate
 Improved customer
collaboration levels
Threats
 Information security risks and
attacks
 Adverse impact on market
reputation
 Deteriorated customer trust

SOLUTIONS/COURSE OF ACTION
Name Score Course of Action/Solution
Reduced
transparency among
the resources and
the end-users
72 The risk associated with the people problem identified shall be treated using avoidance as the primary
strategy. The immediate action shall include the development and implementation of a communication
plan that shall list down all the communication mechanisms that the resources can use.
Delays and schedule
overrun
72 The risk associated with the people problem identified shall be treated using avoidance as the primary
strategy. The immediate action shall include the determination of the schedule variance levels using
earned value analysis as the technique. The development and implementation of a communication plan
that shall list down all the communication mechanisms that the resources can use.
Frequent changes 81 The risk associated with the people problem identified shall be treated using avoidance as the primary
strategy. The immediate action shall include the determination of the changes that may have emerged
and the conduction of impact analysis of these changes. The development and implementation of a
communication plan and change management plan shall be done as well. The communication plan
shall list down all the communication mechanisms that the resources can use.
Excessive rework 81 The risk associated with the people problem identified shall be treated using avoidance as the primary
strategy. The immediate action shall include the determination of the changes that may have emerged
and the conduction of impact analysis of these changes. The development and implementation of a
communication plan and change management plan shall be done as well. The communication plan
shall list down all the communication mechanisms that the resources can use.
Cost overrun 72 The risk associated with the people problem identified shall be treated using avoidance as the primary
strategy. The immediate action shall include the determination of the cost variance levels using earned
value analysis as the technique. The development and implementation of a communication plan that
shall list down all the communication mechanisms that the resources can use.
Reduced
productivity of the
resources
72 The risk associated with the people problem identified shall be treated using avoidance as the primary
strategy. The immediate action shall include the conduction of one-on-one session with the resources.
The development and implementation of a communication plan that shall list down all the
communication mechanisms that the resources can use.

REFERENCES
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(2015). How the PMBOK Addresses Critical Success Factors for Software Projects: A
Multi-round Delphi Study. Journal of Software, 10(11), pp.1283-1300.
 Kalkbrenner, A. (2010). Long-Term Liability Issues for CCS-CDM Projects in the Post-
Crediting Period. Journal of Energy & Natural Resources Law, 28(4), pp.535-559.
 Muneratto, G. (2017). Projects of organised communication. Journal of
Communication Management, 11(1), pp.84-89.
 Nturibi, D. and Wainaina, M. (2014). Planning and Management of Community
Projects: A Manual on Programme Development, Leadership Training and
Management of Group Projects. Studies in Family Planning, 15(6), p.303.
 Price, A. (2011). Access arrangements for resources projects: anticipating the
issues. The APPEA Journal, 51(2), p.690.
 Sun, W., Mollaoglu, S., Miller, V. and Manata, B. (2015). Communication Behaviors
to Implement Innovations: How Do AEC Teams Communicate in IPD Projects?.
Project Management Journal, 46(1), pp.84-96.
 Tennant, D. (2010). The communication of risks and the risks of communication.
Risk Decision and Policy, 2(2), pp.147-153.