Effective Communication, Negotiation and Influencing Skills

Project

TABLE OF CONTENTS
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
L01...................................................................................................................................................3
Presenting understanding of effective communication skills:..................................................3
LO2..................................................................................................................................................6
Definition of Negotiation............................................................................................................6
Type of Negotiation with example:.............................................................................................6
Reflection:...................................................................................................................................6
Negotiation skills........................................................................................................................7
Definition of Personal Influence.................................................................................................7
Influencing skills need to control the behaviours of others at workplace...................................7
Reflection....................................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Effective communication skills are very important to convey meaningful ideas among
people so that information can be understood easily. The present study will focus on
understanding various skills and how they affect the behaviour of individuals at workplace.
Moreover, it will analyses different types of communication and will discuss types of
communicators. Also, my aggressive and assertive communication style will be presented in
detail. Hence, its negative and positive impact on the workplace communication will also be
identified. Further, its effect on my relations with other people at workplace will be incepted.
Also, the report will identify the type of communication that is mostly used at my
workplace through use of various examples. Barriers to effective communication and impact of
such barriers on my work along with the best possible ways to overcome will also be analysed in
detail. Role of Emotional intelligence in manager will also be identified in making better
workplace. Also, various types of negotiation techniques will be identified so tasks can be
completed effectively. Moreover, the report will help to analyse factors that has helped in my
success with the use of specific examples.
Furthermore, basic negotiation skills that are essential for growth and development will
be examined. Also, the report will discuss the meaning of personal influence and also explore
some skills that need to be developed to influence the behaviour of others in organizations.
Lastly, specific time will be inspected through an example that will help to bring change at the
workplace and helped me to achieve some objective by using appropriate influencing skills.
MAIN BODY
L01
Presenting understanding of effective communication skills:
Communication is the method where signs, sounds, behaviours etc. are used to send
information or message to various individuals. There are four main types of communications
such as verbal, non-verbal, written and visual communication. Verbal communication is related
to speaking either face to face, over the telephone or any other medium. Non verbal is in the
form of facial expressions, eye contact, hand movements, posture etc. other modes are
communication in written mode or through videos and presentations. Also, in submitting various