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Running head: COMMUNICATION AND NEGOTIATION Communication and Negotiation Name of the student: Name of the university: Author note
1 COMMUNICATION AND NEGOTIATION Scenario 1 The given scenario reflects a conflict which has arose due to the difference in race and culture. Conflict takes place when there is a strong difference or clash of values, intentions or interests in groups, organizations, communities or among individuals. The reason behind conflict is the failure to meet with the basic needs or when there is any interference or obstruction in the attainment of a goal. Conflict is directly proportional to interaction in the life of human beings. Conflict is a common part of workplace just like the given situation. In this scenario, the outcome of workplace conflict resulted in absenteeism. In order to deal with the conflict, the certainty of conflict should be accepted (Blok 2014). It is not a wise decision to avoid conflict but it is important to stay calm and cool and maintain the moral ground. As a mediator, it is essential to resolve the conflict between the two colleagues rather than winning the situation. It is an absolute necessity to remove the emotional reasons in a conflict. The techniques include appealing to the super ordinate goals and expansion of the available resources. Altering the human variables and physical environment is regarded as another essential factor besides using integrated devices. One must change the reward systems by using the policies and procedures and having proper training in interpersonal skills. By applying this technique the relationship and bond between the co- workers will become stronger which will result in increasing self- respect. Being a mediator, it is important to keep the issue of cultural and racial difference in mind which will lead to their personal growth and development. Once the conflict will be resolved, the efficiency and effectiveness in workplace will increase which will result in creative thinking, synergy and successful collaboration. In this particular situation, one of the colleague involved in the conflict tried to satisfy his own interests at other’s expense (Chaney and Martin 2013).
2 COMMUNICATION AND NEGOTIATION To handle this situation, the mediator must follow the five strategies of negotiation process- preparation and planning, definition of ground rules, clarification and justification, bargaining and problem solving and closure and implementation. Preparation and planning refers to the awareness about the conflict before starting negotiation. It involves the history of the people involved and what do they perceive about the negotiation of the conflict. When the first step is completed, the role of the mediator is to start defining the basic rules and policies with the opponent party who is involved in negotiation. The place, time, limitation of issues, will be discussed along with the specific process that will be followed while negotiating. This process will also involve the primary proposals and demands of the two parties involved. The third step includeselucidation,intensification,rationalization,encouragementand validationof their individual demands (Clements 2015). It involves confrontation from both the ends. It can be considered as an opportunity to teach and inform and give a lesson to each other on the important issues and they came to the original demands. This step can be supported by giving authentic documentation to another party. Negotiation process gains full momentum with the give and take process to sort out the argument by means of a proper bargain. Here comes the process of concession that is done by both the parties. The process of negotiation is summed up by formalizing the agreement that has been made and developed with the essential procedures of execution and monitoring. In the case of major negotiations, formal contract must be made to keep the specific points in mind. All the steps of this negotiation process take into account the parties by bargaining in an orderly way to settle on the allotment of narrow resources and maintain each other’s concern. By negotiating the process of given conflict between the two colleague, they will be able to give their best as a team like they used to do before. She will be able to relieve of her stress and become a regular employee as usual (Clohisy, Yaszemski and
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