Hotel Communication & Bid Policy Review

This document outlines the minutes from two meetings held at a hotel concerning new policies: Communication and Bid. The first meeting focuses on establishing a new Communication Policy with defined roles for implementation and member contributions. The second meeting delves into preparing a bid, discussing its components like costs, revenue, maintenance, service, corrective action, and personal contribution plans. Minutes include allocated time for each discussion topic and responsible parties.

Running head: LEADERSHIP IN BUSINESS
Leadership in business
Name of the student
Name of the university
Author Note:

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LEADERSHIP IN BUSINESS
Table of Contents
Introduction......................................................................................................................................3
Training Employees.........................................................................................................................3
Meeting Minutes..............................................................................................................................5
GAP Analysis..................................................................................................................................6
SMART Analysis.............................................................................................................................6
Key Performance Indicators............................................................................................................7
Issues of KPI....................................................................................................................................8
Communication Policy and Procedure............................................................................................9
Instructions on Project Tasks.........................................................................................................10
Meeting Minutes............................................................................................................................12
Corrective Action Policy...............................................................................................................12
Personal Contribution Plan............................................................................................................13
References......................................................................................................................................14

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LEADERSHIP IN BUSINESS
Introduction
Leadership is one of the most effective qualities of a person which is either gifted or is
achieved after a prolonged period of hard work. Leadership in business refers to the capability of
the management of the company to bring out the best performance out of the people to meet the
goals of the business organization by taking difficult challenges and make sure that the
organization can outperform the other rivals of the market easily. As said earlier the leadership
abilities of the people or a niche group of people in the organization helps to motivate the
employees which leads to a positive growth of the organization as well as lead to the overall
development of the person. The following report is based on successful leadership capability
based on a certain case. The general manager of an automobile company has been allotted the
responsibility to provide a set of luxury cars for a new luxury hotel of Melbourne. The manager
has a huge responsibility of forming a new team of able employees who will be under him and
will be involved in the implementation of the project.
Training Employees
Training the employees involved in the project is the first priority of the manager in
charge of the entire project1. If the automobile company signs the agreement with the new hotel
to provide a set of luxury cars of different brands on lease to the hotel. The luxury brands will be
selected based on a number of different factors like the performance, fuel efficiency, carbon
1 Chekwa, Charles, et al. "AN EXAMINATION OF THE EFFECTS OF LEADERSHIP ON
BUSINESS ETHICS: EMPIRICAL STUDY." International Journal Of Business & Public
Administration 11.1 (2014).

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LEADERSHIP IN BUSINESS
emissions and most importantly the amount of comfort that these cars will provide. The
employees would be trained under expert guidance of the car manufacturing companies. The
employees will also be trained with the maintenance of the cars as well. The different training
programs will be helpful for the employees to provide a great service to the hotel. The employees
can also deliver some useful training to the drivers and the people who will be in charge of the
cars in the hotels2.
The management of the company must also formulate a specific set of rules that are
needed to decide on the financial aspects, risk aspects as well as the work place health and safety
measures. The finance manager of the company has to decide on the amount of money needed to
finance the total project. He must also calculate an approximate amount for the maintenance and
service of these cars. On the other hand the management must also formulate a risk management
policy in case these cars suffer any form, of temporary or permanent damage. All the cars must
be insured by the company so that such damages do not turn into huge losses for the company.
Thus they are well protected against any case of safety violation. The model codes of practice in
the WHS Legislation are practical guides to achieve the standards of health and safety to protect
the workers from any kind of risk that are associated with the workplace. Therefore it is
mandatory for the company to ensure the safety of the employees working under this project and
make sure that the employees are well protected. This in turn will increase the employee loyalty
and can help the organization to deliver better services to the clients.
2 Storey, John, Jean Hartley, and Jean-Louis Denis, eds. The Routledge Companion to
Leadership. Taylor & Francis, 2016.

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LEADERSHIP IN BUSINESS
Meeting Minutes
Objective of the Meeting- Discussion of the new Bid Location- Conference room
Date- 6/11/2017 President of the Meeting- CEO
of the automobile company
Time- 3 PM
Attendees- Managers
Basic considerations and preparation of the bid Responsible
Person
Time
General
Manager
20 minutes
Financial considerations Finance
Manager
30 minutes
Costs involved in sales and revenue Sales Manager 20 minutes
After sales considerations After Sales
Manager
15 minutes
RESPONSIBLE PERSON ROLES
General Manager Preparing a competitive bid
Finance Manager Projecting a achievable finance budget
Sales Manager Amount involved in the sales of the car
After Sales Manager Projecting an approximate service and
maintenance cost

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GAP Analysis
STRATEGIC
OBJECTIVE
CURRENT
STANDINGS
DEFICIENCY ACTION PLAN
1. To Supply the
Hotel with the
best in class
cars within a
stipulated
period
After winning the bid Earlier acquisitions
were slow which led
to delays
Establishing an
efficient team and
ensuring meeting the
deadline
2. Proper
maintenance
and service of
the Cars after
its supply
Skilled automotive
engineer ensures the
proper service of the
cars
None
SMART Analysis
Specific-The goal of the management is to ensure smooth delivery of the cars to the hotel
Measurable- The amount of cars supplied and the total cost involved along with the total charge
for the lease must be well known to both the parties. The goals set by the organization must be
measurable and performed in a simple yet efficient way.
Achievable- The managers in charge of the project, the workers as well as the stakeholders are
provided with achievable targets to make sure that the project is carried out smoothly.

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Relevant- It is highly recommended that the goals that are set up by the manager must be set out
by the values and needs of the managers. The managers are in constant communication with the
management of the hotel to make sure that the deal is signed with the best possible goals.
Time Bound- The goal of the project can also be completed within the fixed time of the project.
Key Performance Indicators
General Manager- The performance of the General manger must be measured on the following
grounds namely;
1. Customer Satisfaction
2. Employee Satisfaction
3. Financial Performance Index
4. Internal Process Quality
Sales Manager- The key performance indicator to be used by a sales manager is;
1. Increase in the contact Rate
2. Customer Acquisition Rates
3. Sales volume per location
4. Satisfaction rate of the employees
5. Present Rate of client engagement
Finance Manager- The key performance indicator to be used by a finance manager includes;
1. Gross Profit from the transaction with the hotel
2. Return on Investment

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LEADERSHIP IN BUSINESS
3. Earnings before interest and taxes
4. Current Ratio
5. Net Earnings from the financial deal
Automotive Engineer- The KPI that must be used by the automotive engineer is;
1. Knowledge of maintaining the luxury cars
2. Performance index
3. Proper service and maintenance of the cars
Workshop Manager- The KPI that must be used by the workshop managers includes;
1. Human Resource Management
2. Workshop Management
3. Communication between the parties involved
4. Proper Knowledge of the parking of the cars
After Sales Manager- The KPI that must be used by the After Sales Manager are;
1. Total revenue from leasing out the cars
2. Measuring the results of the sales
3. Operational objectives determination
Issues of KPI
The common issues that were identified during the project were;
1. Timing can be inappropriate monthly and quarterly basis reports were not submitted

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2. The inspection of cars must be systematic
3. Duties were assigned to too many individuals and when problem raised there could be
dilemma as to who would solve it.
The company will be maintaining a weekly report which has to be submitted before the
managers and approved. An inspection team will be there to inspect the facilities and will also
provide necessary changes or requirements to properly maintain the cars. The duties will be
assigned to a small group of individuals and each and every person’ duty will be specified.
Communication Policy and Procedure
The management team of the automobile company will establish a separate
communication plan that has to be approved by both the organization and the hotel to ensure a
smooth professional relation with such a deal3. The new policy will ensure that all the
management committee members, staffs, people related with the implementation and integration
of the following deal will be accurately informed about each and every relevant activities,
policies and other issues to be enable them to be as effective and sure about their role.
The management of both the companies must provide information using different options
like;
1. Social Media
2. Policies
3 Pruzan, Peter, et al. Leading with wisdom: Spiritual-based leadership in business. Routledge,
2017.

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3. Notice Boards
4. E mail Notices
5. Electronic diary
The managers of both the company and the hotel should be in constant touch with each other
through telephones or e-mails and should be well informed about any new developments. Such a
proper communication plan will be helpful for the hotel to use and maintain the cars easily.
Instructions on Project Tasks
Task Responsible Person Due date
Car Supply Sales Manager 2 Month prior to the winning of
the bid
Car Maintenance After Sales Manager Time when problem arises and
service after every 1 months
Collection of Lease
Amount
Finance Manager 1 Year after leasing out the cars
to the hotel

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LEADERSHIP IN BUSINESS
Objective of the Meeting- Discussion of the new Communication Policy Location-
Conference room
Date- 6/12/2017 President of the Meeting- Project in
charge
Time- 3 PM
Attendees- Managers and Members
Basic considerations and preparation of the
Communications Policy
Responsible
Person
Roles
General
Manager
Execution of
the Project
Member 1 Communicating
the policy to
the members
Member 2 Incorporating
all the details of
the policy
Other
Members
Keeping an
update on the
developments

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LEADERSHIP IN BUSINESS
Meeting Minutes
Objective of the Meeting- Discussion of the new Bid Location- Conference room
Date- 20/12/2017 President of the Meeting-
Project in Charge
Time- 3 PM
Attendees- Managers and the project members
Basic considerations and preparation of the bid Responsible
Person
Time
Project in
Charge
20 minutes
Communication Policy Project in
charge
20 minutes
Costs involved in sales and revenue Sales Manager 15 minutes
Maintenance and Service Consideration After Sales
Manager
15 minutes
Corrective Action Policy
The first choice of every supervisor must take a disciplinary action to modify the
behavior of an employee and must also determine the seriousness of the situation and if they feel
must terminate the employee immediately. The supervisor in charge of the team must take
corrective action whenever the need arises4.
4 Nahavandi, Afsaneh. The Art and Science of Leadership -Global Edition. Pearson, 2016.

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Personal Contribution Plan
The personal contribution plan will be set up by the project in charge to make sure that
every employee and persons involved in the project gets a fair amount of return at the
completition of the project successfully.

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References
Chekwa, Charles, et al. "AN EXAMINATION OF THE EFFECTS OF LEADERSHIP ON
BUSINESS ETHICS: EMPIRICAL STUDY." International Journal Of Business & Public
Administration 11.1 (2014).
Choi, Seung-Il, and Dong-Il Kim. "A Study on The Effect Business Performance of Leadership
on Global Corporate." Journal of Digital Convergence 12.10 (2014): 191-199.
Choi, Seung-Il, and Dong-Il Kim. "A Study on The Effect Business Performance of Leadership
on Global Corporate." Journal of Digital Convergence 12.10 (2014): 191-199.
Nahavandi, Afsaneh. The Art and Science of Leadership -Global Edition. Pearson, 2016.
Pruzan, Peter, et al. Leading with wisdom: Spiritual-based leadership in business. Routledge,
2017.
Storey, John, Jean Hartley, and Jean-Louis Denis, eds. The Routledge Companion to Leadership.
Taylor & Francis, 2016.