Importance of Communication Skills in Healthcare Sector

Communication Report
Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
TASK...............................................................................................................................................3

Importance of listening and communication skills in healthcare sector.....................................3
Modes of written communication skills in healthcare sector and their importance...................5
CONCLUSION ..............................................................................................................................7
REFERENCES...............................................................................................................................8
........................................................................................................................................................8

INTRODUCTION
This report covers significance of effective communication, listening skills, digital and
written communication abilities for nurses carers and other individuals in the healthcare sector
along with several forms of digital communication that are utilised in that sector.
MAIN BODY
TASK
Importance of listening and communication skills in healthcare sector
Effective communication is a primary part of healthcare sector as it allows the staff
members which includes nurses, caregivers and other individuals within the healthcare industry.
As in this occupation it is essential for the employees to forge a relationship with their patients
which is constructed with trust, interaction with patients plays an important part in the results of
their medical treatment. Effective communication between patients and healthcare employees
has huge impact on patient compliance and helps in constructing a positive environment for
better recovery of the patient (Ang, 2017). Healthcare workers require effective communication
skills in order to perform medical treatment on patients with diverse cultural heritage, medical
history, and varying biological factors by the help of collaborative efforts from a team of
medical professionals. Good communication skills allow healthcare workers to give accurate
instructions to patients about tasks which increase their recovery rate (Beatty, 2020). Any
miscommunication during treatment of a patient leads to disastrous outcomes related to the
patient's health.
As the healthcare workers deal with patients and their families on a daily basis, both
verbal and non-verbal communication skills are needed for effective result of medical
treatments. The exact meaning of verbal information such as a piece of writing or spoken
message is amplified by non-verbal communication methods winch include attitude, tone of
speech and expressions of the speaker (Gillett, O'Neill and Bloomfield, 2016). Non-verbal
communication is used by healthcare workers to bring an emotional and human aspect in their
interactions with patients and their families. This kind of communication helps the employees
provide effective treatment to their patients by giving them emotional support during testing of
their lives. Effective non-verbal communication skills reduces possibility of miscommunication
as it adds layer of information through body language.