This presentation highlights the concepts of communication, models of communication such as Shannon Weaver Model and Berlo's model of communication to describe communication. It covers the models and types of communication, and also illustrates the concept of formal and informal communication.
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COMMUNICATION SKILLS FOR BUSINESS
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INTRODUCTION Effectivecommunicationhelpstofosterabetterworking relationship between manager and their staff, which can improve efficiency and morale of employees. Thispresentationhighlightstheconceptsofcommunication, models of communication such as Shannon Weaver Model and Berlo's model of communication to describe communication.
MODELS AND METHODS OF COMMUNICATIONS Communication is all about sharing ideas and information from one people to another people or group of persons. In an every type of communication involve at least sender and a receiver Communicationincludespersonemotion,location,culture situation and medium used to communicate.
Communication models Shannon Weaver Model:This model is one of the most popular model of communication. In this model there are elements such as sender, encoder, channel, decoder, receiver and noise. Sender is a person who wish to communicate a message, the message can be idea, views, thought, opinion, information etc. Encoder or transmitter as sender use tools or machine to convert or change the message into singles which further transmitted to receiver.
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BERLO'S MODEL OF COMMUNICATION Thismodelusefourcomponentstoexpressthecommunication process that is sender, message receiver and channel each of these components effect many factors. Thesendertransmitsthemessagebyusingfactorssuchas communication skills it is ability to write, speak, read and listen which directly affect communication process. Attitude is another factors as the attitude of the receiver and sender affects the message
Methods of communications: Verbal communication:It a communication is when a person use spoken words to communicate with other person. This can be a face to face with other person or a group if people or can be done over the video call and telephone Nonverbalcommunication:Itplaysanimportantrolein peoples life, since it improve an individual ability to engage, establish and relate meaningful interaction in people life. Some importance of non-verbal communication are: It helps in overcome culture barriers Reinforces credibility and trust
Writtencommunication:Itmightbeanemail,a message,letter,reportonsocialmedia.Written communication have purpose to get a person message across in clear and concise manner Electroniccommunication:itisaformof communication that's transmitted, viewed, stored and broadcastusingelectronicmediathatiscomputers, video, emails and phone etc. It plays a major role in modern society and businesses.
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FORMAL COMMUNICATION Formal communication in an organization helps to make an efficient flow of information among higher level and lower level employees. Formal communication includes for types of direction that is downward communication, horizontal communication, up ward communication and crosswise communication. Reliable and clear communication:in formal communication the information is passed in proper manner and has clear intent. There is a litter room for the misinterpretations and misunderstanding in the formal communication. Availability for the future references:receiving a verbal information is great, as it permit people in an organization to follow-up clarifications and question.
INFORMAL COMMUNICATION Informal communication is the unofficial and casual form of communication so information is exchanged voluntarily among two or more peoples without obey the formal, prescribed official processes, system, rules chain of command and formalities. There are some advantages of informal communication are as follows: It improves labour management relationship in company Obtain immediate feedbacks Increase efficiency Help in decision-making
CONCLUSION From the above slides it has been concluded that effective communication helps to foster a better working relationship between manager and their staff, which can improve efficiency and morale of employees. The presentation cover the models and types of communication, and also illustrate about the concept of formal and informal communication.
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REFERENCES Barnhill, C.R. and et.al., 2021. Communication in Organizations. InOrganizational Behavior in Sport Management(pp. 49-58). Palgrave Macmillan, Cham. Ishchuk, A.A., 2018. Non-verbal means of communication in Business English discourse. Koch, T. and Denner, N., 2022. Informal communication in organizations: work time wasted at the water-coolerorcrucialexchangeamongco-workers?.CorporateCommunications:An International Journal.