Assignment: Communication Skills for Business (Doc)

COMMUNICATION
SKILLS FOR
BUSINESS

Table of Contents
INTRODUCTION...............................................................................................................2
TASK 1...............................................................................................................................2
TASK 2 – ORAL COMMUNICATION ............................................................................2
TASK 3...............................................................................................................................3
3.1 Effective communication process.............................................................................3
2. Formal report...................................................................................................................6
3. E-mail..............................................................................................................................6
CONCLUSION...................................................................................................................7
REFERENCES ...................................................................................................................8

INTRODUCTION
In the business organization, communication is one of the significant aspect that connect
several functional departments. In the absence of effective source of communication, it may
quite complex to carry out various business activities and functions of business. It is a systematic
procedure that can conduct between two and more than two people in order to share and inform
information. An individual must have effective communication skill through which they can able
to share their information with other and express their feelings and emotions. The current study
defines several theories of communication and its significance within the business. Furthermore,
it also includes several writing options.
TASK 1
Covered in PPT
TASK 2 – ORAL COMMUNICATION
Communication is a two way process of reaching mutual understanding. In this
procedure, respondents not only share and exchange information, news, idea and feelings but
also create and share meaning with each other. For deal and interact with other people,
communication is very significant aspect. It helps to individual in deal with critical situation and
define their feeling and emotions with other buy express words. Any individual must have
effective skill of communication by which they can face any situation and share their information
with other. On the basis of given scenario, one customer is so irritate because organisation have
not placed product and service which he orders. The customer have taken leave for collect the
product but company have not delivered product on time. Due to which customer is so frustrated
with organisation and its representative. The entire discussion between company representative
and customer are as follows-
Company representative- Hello Sir, Good Afternoon
Customer- Yes Hello
Company representative- As per the given information, I can see that your product is not still
delivered. The product is get delayed on delivery. I am very apologised for this mistake which
done from company side. I will defiantly help you sir and provide complete information
regarding the same.
Customer- This is not a mistake, this is irresponsibility which done from your side. How it is
possible. Do you know that today I have taken leave from may office for collect the product.

This product delivery date is today that is why I have taken special leave for collect this item but
you have waste my day and time. How this could happen from your side.
Company representative- Sir I am really very apologised for this act and today I am going to give
you special gift voucher for this delay. As I can see the information I found that your product is
delayed due to out of stock and no other merchandiser available in the market for the same
product. We have tried several times to reach you for inform this information but your phone is
out of reach.
Customer- You can not say this reason for late delivery. You should inform me earlier so as I can
prepare about it. At last movement you are informing me for this.
Company representative-Sir trust me we was trying to reach you many times but your phone was
out of coverage that is why this issue arisen with us. Sir we will defiantly help you as soon as
possible please give us one chance and today I am going to give special voucher. Your product
will deliver within two business days.
Customer- It's OK but please resolve my issue as soon as possible and don't make such kind of
mistake in future shopping with any customer
Customer representative- Sure Sir' Thank You so much
TASK 3
3.1 Effective communication process.
Communication is a process of exchanging information, ideas, feeling and news. It means
sending and receiving information between 2 participants or more. The person who sends
message is known as sender and the person who receives message is known as receiver. Types of
communication are verbal, written, body language etc. Effective communication more than the
exchange of information. When communication is done effectively, it satisfies both sender and
receiver (Okuyama and Asai, 2016.). By delivering information clearly, there is no chance of
misunderstanding or message alteration. It decreases the chances for conflict. If in any situation
conflict arises, effective communication is a best factor which ensure that the situation is solved.
To make communication effective, some principles are as follows:
 Principle of simplicity: The message prepared by the sender for communication should be
simple and easy to interpret. Simple/common words must be used.
 Principle of controlling language: Language control is important for communication to be
effective (Bouvier and et.al., 2013)

 ). The sender should be careful in selection of words and formation of sentences.
 Time consideration principle: If communication between persons is not made in time, it
will lose its effectiveness. Therefore, it is important to consider proper time while
communicating.
 Principle of feedback: Communication to be effective, a feedback from the receiver is
important. Only sending of message is not thing for effective communication. This is the
most essential principle of an effective communication system.
 Principle of attention: For effective communication, effective listening is important.
Therefore, the receiver must be attentive while he receives any message. For this, the
sender should raise the interest of the receiver so that the receiver pays proper attention
(Greenberg, 2012).
 Principle of being clear: Communicator must communicate clearly, freely and noiseless
messages. An unclear message is act as a barrier to effective communication. And also
causes delay in the process of communication. And this is considered to be the most
important principle. The idea to be sent should always be in the easy and understandable
language.
 Principle of briefness: Brief communication is necessary. Repeating and over explaining
of messages destroy its actual meaning and importance. Sometimes through this long
messages the receivers feels disturbed.
 Principle of consistence: This principle says that communication should be always
consist with the plan, subjective, policies and programs of the organization.
 Principle of the economy: The communication must as economic as possible,it should not
beat the cost of efficiency. The communication cost of messages should always consider
Keeping in mind the importance of message. However, message clarity, its adequateness, and
timeliness should not be forfeited to achieve economy.
 Communication networks: It refers to the path through which the information flows to the
destination, person for whom it is made. A number of networks may exist in the
enterprise at a given point of time but enterprise must think about the effectiveness of the
communication before it should illustrate such networks.

1. CURRICULUM VITAE
My major motive is to enhance the practical knowledge with aspect of finance. I want to
work in dynamic environment so that I can able to develop my knowledge in term practical
approach. Strong practical skills ensure the ability to work in the diverse environment with help
of this integral strength can be maintained. The one of major aim is to have enhancement in
knowledge of practical and theoretical aspects of management in finance. I want to be placed at
good level in enterprise and practical approach will be helpful to maintain identical approach.
Personal Information:
Surname:
First Names:
Title:
Home address:
Telephone number:
Education and Qualifications
University: MBA (In Finance field)
High School: Commerce background
practised in finance for 12 Months
Work Experience / Careers History
 Worked as an accountant for 2 years
 Undergo with article-ship of 3 years in Accounting.
 Trained with finance expert for 6 months.
 Other Skills / Knowledge /Ability
 Finance expert
 Accounting skills
 Effective communication skills in both way written and oral.
2. Formal report
Report on
Effective communication with customers

Submitted to
XXX Co.
Department of sale & accountant manager.
Submitted by
YYY
Subject- Letter of apology
Date- 10th July 2018
Dear ma'am,
We are sorry for about our inconvenience. I have received your complaint in term to late
delivering of products as per the assigned date. Due to the ineffective communication this kind
of issues has taken place. I want to ask for apology which has made on behalf of team. It is
negligence of our duty. I want through all the information given in the document. In this case, I
want to make you assure that from the next tie this kind of negligence will not repeat, we will
try our best to provide effective services so your satisfaction can be maintained.
Sincerely yours
YYY
3. E-mail
Subject- Interview for post of accounting manager
Dear ma'am
In would like to say thanks' interviewer who has conducted my meeting. It was great experience and I
am obliged to be part of it. I was asked lot of question with regard to field of accounting and finance. I
have given the interview to be occupied on the place of accounting. My interview was conducted on
10th July 2018. I have experienced of 1 year in finance and have completed my MBA in finance
background.

Sincerely
YYY
E-mail address
CONCLUSION
Hereby, it can be concluded that communication is core part and without this enterprise
cannot perform its activities expertly. The present report has given its major focus over activities
as are principles of effective communication skills, Curriculum vitae, models and
communication methodologies etc. Thus, it has justified that effective communication will be
helpful in terms to foster the growth of an enterprise.

REFERENCES
Book & Journal
Bouvier, H., and et.al., 2013. Device and method for managing communication credits
associated to use of services by a terminal. U.S. Patent 8,422,652.
Farnsworth, A., BlackBerry Ltd, 2013. Method and apparatus for managing communication of
compressed mode capabilities. U.S. Patent 8,355,721.
Greenberg, J., 2012. Managing behavior in organizations. Pearson Higher Ed.
Kim, S.S., Samsung Electronics Co Ltd, 2013. Method and apparatus for managing
communication history. U.S. Patent 8,600,365.
Okuyama, T. and Asai, T., Ricoh Co Ltd, 2016. Apparatus, system, and method of managing
communication, and recording medium storing communication management program.
U.S. Patent 9,432,416.
Chien, M. E. and et.al., 2015. iCAN: A tablet-based pedagogical system for improving
communication skills of children with autism.International Journal of Human-
Computer Studies.73. pp.79-90.
Hawkins, A. and Tredgett, K., 2016. Use of high-fidelity simulation to improve
communication skills regarding death and dying: a qualitative study.BMJ
Supportive & Palliative Care. pp.bmjspcare-2015.
Klenk, N. L. and et.al.,2015. Stakeholders in climate science: Beyond lip
service?.Science.350(6262). pp.743-744.