Business Communication Methods: PDF
Added on 2021-01-01
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Communicationskills for business
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Covered in PPT...........................................................................................................................1TASK 2............................................................................................................................................1Oral communication....................................................................................................................1TASK 3............................................................................................................................................2CV...............................................................................................................................................2A letter - .....................................................................................................................................3Email ..........................................................................................................................................4CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
INTRODUCTIONEffective communication is an imperative part for any business association as it allowspeople to share their ideas and thoughts which are related with business concern. Businesscommunication connects all employees and management together as they can take necessarydecisions regrading growth and development of a firm. On the other side, businesscommunication also relates with how a firm share information in order to promote its productsand services at marketplace. The report has stated a brief description of communication modelsand process is used to communicate with stakeholders of the company. Several methods ofcommunication are also going to be described later. Furthermore, there will be discuss barriers ofeffective communication. TASK 1Covered in PPTTASK 2Oral communicationOral communication is a process of interacting with others in order to convey necessaryinformation and data. Basically, it is classified into – formal and informal communication. Oralcommunication is flexible and less time consuming in nature. Below is defined a conversation between interview and interviewee: - Me as a intervieweeInterview panel will play the role of unsatisfied customer Client: Hello!! Sir/Mam. I would like to inform you that I am not satisfying the quality ofproducts which you are being delivered. Is the way to treat your customers. CSE: Sorry for inconvenience Sir, I think there is something mishappening thus the product isnot yet delivered. Client: You always delay in delivering products, I also have complaint for the same earlier. CSE – I have registered your complaint and make sure that this wouldn't make in future. Client - Please do not make excuses to hidden your mistakes. CSE - I am really sorry Sir, this won't be happen again and our company will compensate yourthis loss by providing you almost 40% discount and you don't need to pay any shippingcharges. Kindly accept our proposal.1
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