Communication Skills for Business

Communication Skills
for Business

INTRODUCTION
In the context of business unit,
effective communication is the key
which makes contribution in the
growth and success.
This presentation will provide
deeper insight about
communication models which can
be used by business unit.

COMMUNICATION MODELS AND
SYSTEMS
This communication model are generally used in business which are as
follows:
 Message goes from senders to receivers
 Feedback goes from receiver to sender of messages.
 There can be different ways or model of communication with different
stakeholders which are as follows:
 For staff a time to time meeting and email system of communication are
used. So direct communicate can be established among employees from their
workplace.
 For customer, a 24 hours customer care services are made available and
suggestion and complains panel are made for their new ideas & demand and
grievances (Javier and et.al., 2018).
 For client, scheduled meeting and video conferencing are used.

COMMUNICATION METHODS
 Business uses written which involves printed information, documentation and
lots of paper works, posts, notices etc. It is also called non verbal
communication.
 In oral or verbal form of communication, messages are delivered in word by
speaking. In involves various announces, face to face meetings, video
conferencing, oral greetings, guidelines and presentations.