Communication Skills for Business -PDF
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Added on 2020-10-22
Communication Skills for Business -PDF
Added on 2020-10-22
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COMMUNICATION SKILLSFOR BUSINESS
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Communication models and systems used in business...............................................................1Communication methods and technology in businesses.............................................................2Principles of effective communication........................................................................................3TASK 2 ...........................................................................................................................................4Oral Communication...................................................................................................................4TASK 3............................................................................................................................................5Communication in Writing.........................................................................................................5CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONThe term communication refers to share ideas, thoughts and views in proper manner forsome of specific purpose. It is necessary to make an effective as well as efficient conversationwithin an organisation so that required projects can be completed in an appropriate way to getdesired outcomes (Certo, 2018). It is important to provide required information to staff membersthrough making an accurate conversation with them by carrying out needed meetings,conferences etc. This assignment will discuss about different types of communication along withseveral models that can be utilised to conduct an effective conversation to desired people to fulfilessential purpose. It includes several skills or abilities to conduct communication by variousforms like formal reports. Emails, letters, etc. TASK 1(Covered in PPT)Communication models and systems used in businessCommunication refers to share information, thoughts and concepts to other person forsome of particular reason. It is necessary to maintain an appropriate conversation within anenterprise to establish an effective coordination as well as cooperation to conduct different typesof activities to get better outcomes. Models of communicationShanon and Weaver’s Information Theory Model: - It indicates that process ofcommunication will be started from brain of sender in which they modify thoughts or conceptsinto message to receiver. Now, brain of receiver perceived the message and then providefeedback accordingly. The factor of noise interrupt the whole procedure. Collin and Guetzkowr’s Group Communication Model: - This model involves toanalyse the decision making process or conversation between large groups. It involves severalfactors such as sources of problem, group behaviour and reward for work environment. In thisprocess, environmental and interpersonal barriers mainly put impacts on group communication(Beebe and Mottet, 2013). Circular Model of Communication: - This can be described as an important modelwhich involves factor of feedback to be essential and that is very necessary for two way1
communication. It is basically real business conversation in which sender send message andreceiver get the same to respond respectively. Systems in communicationRadio Communication System: - This can be described as the process in whichcommunication takes place through the help of radio. It is a kind of system which involves atransmitter and a receiver which and both will equipped with an antenna (Mishra, 2014). Duplex communications system: - It can be explained as an effective conversationprocedures in which two equipments are working simultaneously to exchange information fromone person to other one. For example, if a communication going by telephone then these twodevices are performing their tasks so that required information can be exchanges properly. Half Duplex Communication System: - In this method, both people are not able tocommunicate at the same time. Sender has stop sending message then only the receiver becomecapable to give an appropriate response. It involves an example of walkie talkie which isworking on half duplex system. Communication methods and technology in businessesThe term communication is simply about to exchange required information, thoughts andconcepts for specific purpose. It involves various essential activities which can be conducted inan accurate manner through making an effective conversation to workers. There are variouskinds of methods and technology which are used to communicate with people properly, some ofthem are given below: Written: - This can be described as to make an effective conversation with help towritten methods such as letters, emails, formal report and many more, it provide support tomaintain record of these conversation for future purpose or it will remain as proof for animportant message (Aarikka-Stenroos and Jaakkola, 2012).Verbal: - It involves that method which utilise words and expressions for communicationand convey desired message to other people. In normal routine, people use to speak and explaintheir views properly to other individuals for some specific reason. Non verbal: - This technique is all about to use only written modes to exchangeinformation along with avoiding use of words or expressions. 2
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