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Communication Skills for Business

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Added on  2020-10-22

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COMMUNICATION | LETTERS FOR BUSINESS TABLE OF CONTENTS INTRODUCTION 1 TASK 11 1.1 Communication models used in business and methods of communication 1 TASK 24 Oral Communication 4 TASK 35 Report: 6 Letter: 6 Email:6 CONCLUSION 7 REFERENCES 8 INTRODUCTION In order to achieve business goalswemustuseeffective communication skills for business related interactions. The effective communication skills in business gives more impact in executing goals as these skills make it easy to clearly describe the idea, motive and approach

Communication Skills for Business

   Added on 2020-10-22

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COMMUNICATIONSKILLS FOR BUSINESS
Communication Skills for Business_1
TABLE OF CONTENTSINTRODUCTION ..........................................................................................................................1TASK 1 ...........................................................................................................................................11.1 Communication models used in business and methods of communication .........................1TASK 2 ...........................................................................................................................................4Oral Communication ..................................................................................................................4TASK 3 ...........................................................................................................................................5Report:.........................................................................................................................................6Letter: .........................................................................................................................................6Email: .........................................................................................................................................6CONCLUSION ...............................................................................................................................7REFERENCES ...............................................................................................................................8
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INTRODUCTION In order to achieve business goals we must use effective communication skills forbusiness related interactions. Effective and impressive communication skills involves theparticipation of both speaker and listener including their body postures, expressions, reactions,vocabulary and style of communication. Apart from day to day interaction communication skillsgreatly influence the business outcome. The effective communication skills in business givesmore impact in executing goals as these skills make it easy to clearly describe the idea, motiveand approach of individual who is executing business operations(Powless and Schafer, 2016).The report will describe the communication models and systems which are used in organisation.It will also give an idea of various communication methods and technologies. The report willalso describe the advantages of formal and non formal methods of communication. The reportwill also express the oral and written modes of communication which can be used in businesscommunication skills. TASK 1 Covered in power point presentation TASK 2 Oral Communication The business activities require an effective oral communication skills because most of thebusiness operations such as solving the queries of customers, convincing highly disappointedcustomers, face to face communication, requires oral communication. Without oralcommunication it is very complex to communicate. Even other information exchange modes areaccompanied by oral communication for enhancing the effectiveness of business operations.When a customer is not satisfied with the delivery of products and services on time then thefollowing oral communication can take place in order to convince the customer(Munro, Munroand et.al. 2015). Role play: Me: Hello sir, Good morning ! Thanks for calling, Its A6, from XY organisation. How may Ihelp you ?1
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