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Assignment on Communicating in Business

Prepare a short presentation on how businesses communicate and provide evidence of oral and written communication skills for an interview.

8 Pages1308 Words411 Views
   

Added on  2020-12-26

Assignment on Communicating in Business

Prepare a short presentation on how businesses communicate and provide evidence of oral and written communication skills for an interview.

   Added on 2020-12-26

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Communication Skills forBusiness
Assignment on Communicating in Business_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 – Theories of communication ...........................................................................................1Covered in ppt.............................................................................................................................1TASK 2 – Oral communication ......................................................................................................1TASK 3 – Written Communication.................................................................................................2Conclusion.......................................................................................................................................5
Assignment on Communicating in Business_2
INTRODUCTIONCommunication is a most essential process in any business or organisation, it helps insharing or transferring ideas and thoughts among two or more individuals. The communicationskills are the capabilities to identify the behaviour or personality of individuals, it also supportsin handling critical conditions in personal as well as professional career of an individual. Thisreport is in context to communication process at a work place or a business environment, thestudy will also identify different communication models and theories with an effectivepresentation on oral communication. In addition to this the report determine different tools whichcan be utilised to develop a significant communication in a company or organisation. TASK 1 – Theories of communication Covered in pptTASK 2 – Oral communication Communication assist in handling various issues and typical conditions raised at a workplace or working environment. According to the given scenario a customer is frustrated with thedelivery of a product, the customer took a holiday from his work to receive the delivery butdidn't get the product delivered. The entire conservation with customer is as mentioned below - Me – Good Evening Sir, Customer – Finally, you are here!!!Me – Yes, sir I am here with the product you ordered. Customer – Do you have any idea when I was supposed to be receiving this order???Me – I know your order is delayed for two days. Customer – Do you have any excuse for this late delivery??? I took a day of from my work andI didn't get the order!!Me – Please listen to me sir It's not our fault.Customer – Yes!!! It's my fault as I trusted your company!Me – No sir, actually there is issue with the payment of the product you ordered. Customer – Payment??? Are you serious. I made the payment the same day from my bankaccount.Me – Sir, I can show you the information regarding the payment, It failed. The company stillprocessed your order as you are a valuable customer. 1
Assignment on Communicating in Business_3

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