Communication Skills for Business

Communication
Skills for Business
TASK 1

INTRODUCTION
• Communication skills are the
ability or capacity to convey
information to another in an
efficient and effective manner.
• Managers with good verbal, non
verbal communication skills
helps in sharing information
between people within the
organization thereby benefiting
the enterprise.

1. Communication models and
systems used in businesses
Methods of exchanging information between two or more
persons is called communication and the method of
presenting this process by any figures or visual presentation
is known as the model of communication. Both
communication models and processes are related to each
other. Some of the important models are the following:
• Shanon and Weaver's Information Theory Model
• Berlo's model

Cont...
• Shanon and Weaver's Information
Theory Model- This model suggests a
message, which is originated from person
who gets thought or has information who is
sender.
• It includes a transmitter which converts the
message detectable signals interrupted by
noise.
• This is one of the most comprehensive
models of communication and it includes
feedback making it close to the modern
business communication model.

Cont...
• Berlo's model- This model was developed
by David Berlo in 1960, which stresses on
relationships between the sender of message
and receiver.
• Best communication will only be occurred if
two points are skilled. It is an S-M-C-R model
where S stands for Source, M for message, C
for Channel, and R for receiver.
• This model shows that sender transmits
message to receiver through some channel.

Cont...
Communication systems are various processes both formal
and informal by which information is passed between
managers and employees within a business. The commonly
used systems for communication are:
• Optical communication system
• Radio communication system