Communication skills for Business TASK 1.

Communication
skills for Business
TASK 1

Content
 Introduction
 Types of Communicatio
 Model of Communication
 Principles of Communication
 Barriers of Communication
 Conclusion
 References

Introduction
Communication refers to the 2 way process which includes a
sender & a receiver. It is the way by which businesses convey
important information to their stakeholders. In organisations,
various communication channels are used in order to interact
with employees and imparting information by writing,
speaking and other medium

Model of Communication

Communication Model
Shannon's Model: It is the model which is developed by
Shannon which laid down foundation of several
communication models which assists in respective fields.
Berlo's Model: The another model of communication is
Berlo's model which assists in analysing the relationship
between individuals who send or receive messages.

Types of communication System
 PBX phone system:
 Voice over internet protocol:
 Video Conferencing:

Methods of Communication
Formal communication method:
 E-mails:
 Meeting
 Conference calls
Informal communication method:
 Hallway conversation
 Lunch meeting

Communication Technology
 Verbal communication
 Non verbal communication
 Written communication
 Visual communication

Advantages and Disadvantages of
Communication
Type of
communication
Advantage Disadvantage
Formal communication Increase overall
efficiency of firm as
well as employees.
Permanent record is
maintained.
Wastage of time as
many lines are
followed to
communicate.
Lack of initiative
Informal communication Interpretation of
information is more
easy.
Current grievance of
employees is
disclosed.
Spread rumour easily.
Misunderstanding may
takes place.

Principles of communication
Simplicity: It is very essential that message should be simple
and like that it will easily be understandable by others.
Clarity: Message that is going to be communicated must be
clear so one can understand it easily
Accuracy: Facts and data considered in communication must
be real or accurate. Any chance of communicating wrong
may results in creating conflicts among parties.

Barriers to communication:
 Lack of interest or attention by receiver.
 Difference in view point and perception of others.
 Use of Jargon words in paragraphs and sentences.

Conclusion
As per the above mentioned report, it has been concluded
that in order to exchange information within businesses,
communication process is essential. This will assists in
interacting with stakeholders in proper manner and
contributes in firm's growth and success.

References
Certo, S.C., 2018. Supervision: Concepts and skill-building. McGraw-
Hill Education.
Chen, H., Chiang, R.H. and Storey, V.C., 2012. Business intelligence
and analytics: from big data to big impact. MIS quarterly,
pp.1165-1188.
Conrad, D. and Newberry, R., 2012. Identification and instruction of
important business communication skills for graduate business
education. Journal of Education for Business. 87(2). pp.112-120.