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Business Communication Skills for Business

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Added on  2021-01-02

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Communication Skills for Business INTRODUCTION 1 TASK 11 COVERED IN PPT1 TASK 21 Oral communication 1 TASK 33 Communication in writing 3 CONCLUSION 4 REFERENCES 6 INTRODUCTION Communication is concept which define process of transfer of message, ideas and thoughts from sender to receiver. It is fast and simple tactic which helps business organisation to provide appropriate information to members in respect to duties and tasks assigned by seniors.

Business Communication Skills for Business

   Added on 2021-01-02

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Communication Skills forBusiness
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1COVERED IN PPT.....................................................................................................................1TASK 2 ...........................................................................................................................................1Oral communication....................................................................................................................1TASK 3 ...........................................................................................................................................3Communication in writing..........................................................................................................3CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................6
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INTRODUCTIONCommunication is concept which define process of transfer of message, ideas andthoughts from sender to receiver. Business organisation are set up and controlled by executive toutilise funds, material and manpower to accomplish objectives and goals. Stakeholders that isinvestors, employees, suppliers, competitors and customers are various essential components offirms. It is necessary that top personnel provide information to members and people aboutproducts and services. Along this, feedback is taken from clients to acknowledge their opinionsand preferences (Royle and Laing, 2014). This report specifies various models, theories andcommunication system used by organisation to maintain and manage relations with people andstaff. Oral communication is important tactic used by employer to conduct interview andexecute presentation to retain customers and employees. CV, e-mail, leaflet and webpages arevarious written techniques used by businessperson. TASK 1COVERED IN PPTTASK 2 Oral communicationCommunication has two forms of methods which are used by sender to transmit data toreceiver. Verbal, non-verbal, written and visual are different tools which are used by individualto transfer appropriate information to other persons (Rosemann and vom Brocke, 2015). Oral communication is one of effective tactic which helps business organisation toprovide appropriate information to members in respect to duties and tasks assigned by seniors.This is fast and simple process which didn't require to follow particular formate and techniques.Face to face interaction is conducted by administration to establish relations with subordinates todirect and motivate employees. Along this, salespeople interact with customers to provide theminformation about products and services. Feedback is taken from clients to anticipate theiropinion and thoughts by use of item (Hesselbarth and Schaltegger, 2014). Case study: In respect to current scenario, organisation has delay transfer of item to customer.This makes client irritated as good are not received as promised by seller. This influence onpeople and its perception towards firm. Thus, it is responsibility of customer service manager to1
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